Overseas order type travel transaction terms
*This document is an explanation of the transaction conditions as stipulated in Article 12-4 of the Travel Agency Law. When the travel contract is concluded, it will be a part of the contract document as stipulated in Article 12-5 of the same law.
(1) This tour is organized by Esprit Golf Co., Ltd. (hereinafter referred to as “our company”), and customers who participate in this tour enter into a custom-made tour contract (hereinafter referred to as “tour contract”) with our company. ) will be concluded.
(2) A make-to-order tour contract means that, at the request of the customer, the Company agrees on the destination and itinerary of the tour, the details of the transportation services that the customer can receive, and the amount of the tour fee that the customer should pay to the Company. A travel contract in which a travel plan is prepared and travel is carried out according to this plan. (3) The Company undertakes to make arrangements and manage the itinerary so that customers can receive transportation, accommodation and other travel-related services (hereinafter referred to as “Travel Services”) according to the itinerary specified by the Company. increase. (4) The contents and conditions of the Tour Contract shall be based on this Tour Terms and Conditions, as well as a final document called a travel itinerary (hereinafter referred to as the “Travel Itinerary”) handed to you before departure and our travel agency contract (order type). (hereinafter referred to as the “Company Agreement”).
(1) When multiple customers who intend to participate appoint a responsible representative, the company shall assume that that person has all agency rights regarding the application, conclusion, cancellation, etc. of the tour contract (contract liability person), and transactions related to the travel business related to that group may be conducted with the representative.
<<1>> When applying for a telecommunications contract, the member shall enter the “name of the custom-ordered tour”, “departure date”, etc., as well as the “card name”, “membership number”, “card expiration date”, etc. Please contact us. 《2》The Company shall not be held responsible for any debts or obligations owed by the Person Responsible for the Contract to the Constituent Members. <<3>> If the Contract Responsible Person does not accompany the tour, the Company will consider the constituent appointed in advance by the Contract Responsible Person as the Contract Responsible Person after the start of the tour. (2) A customer who intends to apply for a contract regarding the content of the plan (planning document) delivered to the customer by the Company shall submit an application form prescribed by the Company (hereinafter referred to as the “application form”) and pay the application fee . Please apply.
(3) The Company will receive part of the travel fee (hereinafter referred to as (application fee), etc. (hereinafter referred to as the “Communication Contract”). However, we may not be able to accept such requests for business reasons, such as our company not having a franchise agreement with a partner company that includes an unsigned handling special agreement. <<1>> When applying for a telecommunications contract, the member shall enter the “name of the custom-ordered tour”, “departure date”, etc., as well as the “card name”, “membership number”, “card expiration date”, etc. Please contact us. <<2>> A communication contract shall be concluded when the Company issues a notice of acceptance of the conclusion of the contract. However, if the notice of acceptance of the application for the contract is sent by e-mail, fax, answering machine, etc., the contract will be concluded when the notice reaches the member. <<3>> The “card use date” in the communication contract shall be the date on which the Member and the Company should pay the travel fee, etc., or perform the refund obligation based on the custom-ordered tour contract. In that case, it will be the day when the request for cancellation of the contract is made.
3.Application conditions
(1) If you have a chronic disease, are currently in poor health, are pregnant, have a physical disability, or use an assistance dog and need special consideration, Please let us know when you apply for your trip. We will do our best to meet your request to the extent possible and reasonable. The customer shall bear the costs required for special measures taken by the Company for the customer based on the customer’s request. In this case, we may ask you to submit a medical certificate from a doctor. If you are pregnant, please participate at your own risk. However, if the flight is within 28 days of the expected delivery date, or if the expected delivery date is not clear, the airline will request the submission of a medical certificate from a doctor. In any case, depending on the local situation and the situation of related organizations, etc., it may be necessary for the customer to be accompanied by a caregiver/companion at the customer’s expense for the safe and smooth implementation of the trip, or part of the course We may change your itinerary, recommend a less expensive trip, or refuse your application.
(2) In the event that the Company determines that the customer is in a state requiring medical examination or treatment due to illness, injury, or other reasons during the trip, necessary measures will be taken to ensure the smooth implementation of the trip. I will take Any costs associated with this will be borne by the customer. (3) From the start of the tour until the end of the tour, when acting as a group, the customer must follow the instructions of the Company for the safe and smooth implementation of the tour. We may refuse to participate if we determine that the customer may cause trouble to other customers or interfere with the smooth implementation of the group tour.
(4) We may refuse to participate if there are other business reasons for our company.
(1) In the case of Clause 2 (2), the contract will be concluded when the Company accepts the conclusion of the contract and receives the application fee.
(2) When concluding a contract with the person responsible for the contract, the Company may accept an application for the contract without receiving payment of the application fee, with a written special agreement. In this case, the contract will be concluded when the special contract document is delivered. (3) The application fee will be applied to part of the travel fee, cancellation fee, and other money that the customer pays to our company.
(1) Our company will promptly deliver to the customer a contract document describing the itinerary and details of travel services and our company’s travel conditions after the travel contract is concluded.
(2) The scope of services for which the Company is obliged to manage the itinerary arranged by the travel contract shall be as stated in the contract document. (3) If the amount of the planning fee is specified in the planning document of paragraph 2 (2), the amount will be specified in the contract document. (4) The Company will provide customers with [1] the meeting place and time for receiving travel services for the first time, [2] itinerary, [3] name of the accommodation facility, and [4] at a minimum, the transport facility to be used when departing from or arriving in Japan. and its flight number [5] If a tour conductor does not accompany you, we will give you a travel itinerary that includes information such as how to contact the local arranger at the travel destination. (5) We will give you the itinerary by the day before the start date of the trip at the latest. (As a general rule, we will make every effort to deliver it 7 days prior to the start date of the trip.) In addition, if the travel application is made after 7 days from the day before the start date of the trip, the trip will start with the consent of the customer. It may be handed over on the same day. (6) The Company will promptly and appropriately respond to inquiries from customers who wish to confirm the status of arrangements made by the Company, even before the travel itinerary has been handed over. (7) When a final document (travel itinerary) is delivered, the scope of travel services for which the Company is obliged to arrange and manage the itinerary shall be specified in the final document.
The “Travel Fee” will be stated in the planning document for the custom-made planning tour. This amount is used for calculating the “cancellation fee” in (1) of (1) of paragraph 14, the “penalty” in (1) of (1) of paragraph 14, and the “compensation for change” in paragraph 22. It becomes the standard.
The travel fee must be paid by the date specified by the Company prior to the start date of the tour.
Includes:
(1) Fares for transportation facilities such as air, ship, and railroads (unless otherwise specified, economy class will be used for flights) (2) Fees for shuttle buses, etc. included in the itinerary Bus fare for transportation between stations/piers and accommodation hotels/inter-city travel, etc./Except when itinerary states “Customer pays”) (3) Sightseeing fee specified in itinerary (bus fare, admission payment, etc.). (4) Hotel accommodation fees, taxes, and service fees specified in the itinerary (based on two people staying in a double room unless otherwise specified in the pamphlet, etc.). (5) Fees for meals and tax services specified in the itinerary (excluding in-flight meals). (6) Baggage transportation fee Baggage transportation fee for one suitcase per person. Please ask a member of staff.The transportation of baggage is handled by the relevant transportation, and our company handles transportation procedures on behalf of the transportation.) (7) Consideration during group activities .
(8) Conducting service fee (if requested by the customer) (9) Planning fee for creating this travel plan
Does not include: Here are some examples.
(1) Expenses for travel procedures (passport/visa acquisition fees, vaccination fees, and travel procedure handling fees) (2) Transportation and accommodation expenses from home to departure and arrival airports in Japan, etc. (3) Airports in Japan (4) Excess baggage charges (excess of specified weight, volume, number of items) (5) Cleaning, telephone charges, tips for hotel boys, maids, etc., and other additional food and beverages (6) Medical expenses
for injuries and illnesses, etc. (7) Airport tax, departure tax and related taxes outside Japan (8) Fuel surcharge (9) Optional travel accident insurance
Travel procedures such as passports, visas, vaccination certificates, etc. required for travel are the responsibility of the customer. However, we will charge a prescribed handling fee and perform part or all of the travel procedures as a separate fee. In this case, the Company shall not be held responsible for any inability to obtain a passport, visa, etc. due to reasons attributable to the customer.
(1) Depending on the destination, there are countries that require a specified remaining period of the passport or a visa. For Japanese nationals, please check the passport and visa requirements for each destination country in the plan document. For non-Japanese nationals, different countries require a visa. Please be sure to check in advance. (2) Please check the Ministry of Health, Labor and Welfare’s “Quarantine and Infectious Disease Information” website at http://www.forth.go.jp/ for the sanitary conditions at your travel destination. (3) Depending on the destination (country or region), there may be cases where information regarding travel to the country or region is issued, such as the Ministry of Foreign Affairs’ “Overseas Danger Information.” At the time of application, the store will give you a “document regarding overseas dangers”. Also, please check the following Ministry of Foreign Affairs “Ministry of Foreign Affairs Overseas Safety Website: http://www.pubanzen.mofa.go.jp”. (4) If “Overseas Risk Information” is issued to the travel destination after applying for the tour, the Company may change or cancel the contents of the travel contract. If the Ministry of Foreign Affairs “Overseas Danger Information” issues more than “Please consider whether to travel” or higher, we may cancel the tour. In that case, we will refund the full travel fee.
11.Changes to travel contract details
(1) When a customer requests a change in the content of the contract, we will comply with the customer’s request as much as possible. In this case, the Company may change the tour price.
(2) Even after the Tour Contract has been concluded, the Company shall not be liable for natural disasters, wars, riots, suspension of services provided by transportation/accommodation facilities, etc., orders from public offices, provision of transportation services that are not based on the original operation plan, etc. In the event of an event beyond our control, if it is unavoidable in order to ensure the safe and smooth implementation of the tour, we will promptly notify the customer in advance of the reason why the event cannot be involved and the explanation of the reason. We may change the itinerary, contents of travel services and other contents of the custom-ordered tour contract (hereinafter referred to as “contract contents”) by explaining the causal relationship. However, if it is unavoidable in an emergency, we will explain it after the change.
(1) If the fares/charges of the transportation facility used are significantly increased beyond what is normally assumed due to significant changes in the economic situation, etc., the Company will refund the travel fee within the range of the increased amount. We may increase the amount. However, when the travel fee is changed to increase, we will notify the customer before the day corresponding to the 15th day counting back from the day before the start date of the tour.
(2) When the applicable fares/charges stipulated in (1) of this paragraph are significantly reduced, the Company will reduce the travel fee by the amount of the reduction as stipulated in (1) of this paragraph. (3) When the tour content is changed in accordance with Clause 11 and the cost required to implement the tour increases, the Company will increase the tour fee by the amount of the change difference. In addition, when the travel content is changed and the cost required to implement the tour is reduced, the travel fee will be reduced by the change difference. (4) If it is stated in the contract document that the travel fee varies depending on the number of people using the transportation/accommodation facilities, etc., the Company shall not be liable for the change in the number of people using such facilities after the conclusion of the tour contract, regardless of any reason attributable to the Company. In such case, the travel fee may be changed within the range stated in the contract document.
You may transfer your contractual position to another person designated by you only with our consent. In this case, by filling out the prescribed items and submitting them to the Company, the customer will be charged 10,000 yen per customer as a procedure fee required for the replacement instead of paying the cancellation fee specified in paragraph 15. I will pay. In addition, the transfer of the status under the contract will take effect when there is the consent of the Company and the Company has received the fee . will be inherited.
In addition, the Company may refuse such replacement at all depending on the course and time.
14.Cancellation and Refund of Tour Contract
(1) Prior to the commencement of the tour
《1》The customer’s right to cancel a.The customer may cancel the tour contract at any time after the tour contract has been concluded by paying the cancellation fee specified in <Table 1> below. . The “cancellation date” in the table is based on
the time when the customer requests cancellation on the business day or business hours of our company . (Because there may be a difference in the amount of cancellation depending on the date of application, please be sure to check the business days, business hours, and contact information of our company at the time of application.)
(Table 1) Organized travel contract using an aircraft when leaving or returning to Japan (excluding courses that apply chartered aircraft)
| Cancellation indicator | Cancellation fee (per person) |
| (1) When canceling before the day corresponding to the 30th day counting back from the day before the tour start date (limited to cases where the plan fee is clearly stated in the contract document) | Amount equivalent to planning fee |
| (2) Cancellation on or after the 30th day counting back from the day before the tour start date. (excluding 3 and 4) | 20% of the travel fee |
| (3) When canceling after two days before the travel start date (excluding 4) | 50% of the travel fee |
| (4) In the case of cancellation after the start of the trip or non-participation without contact | 100% of travel fee |
The Company shall refund to the customer in the event that “the tour fee is reduced pursuant to the provisions of Clause 12 (2) and (3)” or “the customer or the Company cancels the tour contract pursuant to the provisions of Clause 14”. If the amount is incurred, within 7 days counting from the day following the cancellation in the case of a refund due to cancellation before the start of the tour, or within 7 days from the day following the cancellation, in the case of a reduction or refund due to cancellation after the start of the tour, the tour stated in the contract document We will refund the amount to the customer within 30 days from the day following the termination date.
We will carry out the following operations and strive to ensure that our customers have a safe and smooth trip.
(1) When it is recognized that the customer may not be able to receive travel services during the trip, take necessary measures to ensure that the customer receives services in accordance with the tour contract. (2) Arranging for alternative services when it is unavoidable to change the contents of the Tour Contract despite taking the measures in (1) above. At this time, when changing the itinerary, endeavor to make the itinerary after the change conform to the purpose of the original itinerary. In addition, when changing the contents of the travel service, endeavor to keep the change of the contents of the travel contract to a minimum, such as trying to make it the same as the original travel service.
At the request of the customer, the Company may have a crew member accompany the customer to perform itinerary management and other duties that the Company deems necessary in connection with the planned tour.
(1) In the case of a trip accompanied by a tour conductor, the tour conductor, and in the case of a trip not accompanied by a tour conductor, the local staff at the destination of the trip, the necessary work for the safe and smooth implementation of the trip, and other operations of the Company. We will perform all or part of the work that we deem necessary. (2) When acting as an organized tour participant from the start to the end of the tour, except during the free action period, the customer shall follow the instructions of the tour conductor or local staff in order to conduct the tour smoothly. If you do not follow the instructions and disturb the discipline of group behavior and interfere with the safe and smooth implementation of the tour, the tour contract for that customer may be canceled after the fact even in the middle of the tour. (3) In principle, tour conductors work from 8:00 to 20:00.
(1) In the performance of the Tour Contract, if the Company or a person entrusted by the Company to make arrangements on behalf of the Company (hereinafter referred to as the “Arrangement Agent”) causes damage to the customer intentionally or negligently, the Company shall We will compensate for the damage. However, this is limited to when the Company is notified within two years from the day following the occurrence of the damage.
(2) In the event that the customer suffers damage due to any of the reasons listed below, the Company shall not be liable to the customer for this item (1). a. Natural disasters, wars, riots, or changes in itineraries or cancellations of trips caused by these b. Cancellation of services provided by transportation and accommodation facilities, etc., or changes in itineraries or cancellations of trips caused by these c
. Government orders, immigration restrictions for foreigners, quarantine due to infectious diseases, changes in travel schedules caused by these, and cancellation of travel.
d. Accident during free movement e. Food poisoning f. Theft g. Regardless of the stipulations in (1) of this section, we will compensate for the damages caused in this section (1) only if the Company is notified within 21 days from the day after the damage occurred. increase. However, regardless of the amount of damage, the amount of compensation that our company provides will be up to a maximum of 150,000 yen per person. (Excluding cases where there is intentional or gross negligence on our part)
(1)Regardless of whether or not our company’s liability based on (1) of the preceding paragraph arises, the Company shall, pursuant to the provisions of the Special Compensation Regulations attached to the Organized Tour Contract Clause, 25,000,000 yen for overseas travel as death compensation
, 40,000 to 400,000 yen for overseas travel as hospitalization solatium, and hospital visit solatium We will pay 20,000 yen to 100,000 yen for overseas travel depending on the number of hospital visits. Compensation for damage to personal belongings shall be limited to 150,000 yen per traveler. However, for one or a pair of compensation items, the limit is 100,000 yen. (2) In the event that the Company assumes the responsibility of Article 28, Paragraph 1 of the Custom-Ordered Tour Contract Agreement, this compensation will be applied to part or all of the compensation for damages that the Company is responsible for. . (3) Damages suffered by the customer during the tour are caused by the customer’s willful act, drunk driving, intentional violation of laws and regulations, acceptance of service provision that violates laws and regulations, mountain climbing (ice ax, crampons, rope, hammer) (e.g. climbing equipment), luge, bobsleigh, skydiving, hang-gliding, ultra-light plane (motor hang-glider, microlight plane, etc.), gyroplane, or other similar dangerous exercise. We will not pay the above compensation and condolence money. (4) Planned tours (optional tours) that are implemented for travelers who are participating in our custom-ordered planned tours for which separate travel fees are collected (optional tours) will be treated as part of the main custom-ordered planning travel contract. (5) However , if it is specified in the itinerary that travel services arranged by the Company will not be provided at all, it is clearly stated that no compensation will be paid for the damage suffered by the customer on that day. Only in this case, it will not be considered that you are currently participating in an organized tour.
(1) If the Company suffers damage due to the customer’s intention or negligence, the customer must compensate for the damage.
(2) The customer must use the information provided by the Company and endeavor to understand the rights and obligations of the traveler stated in the contract document and other contents of the package tour contract. (3) If, after the start of the trip, the customer recognizes that the travel services described in the contract document differ from those described, the customer shall promptly notify the Company, the Company’s arrangement agent, or the travel service provider at the travel destination. You must make a statement.
For your convenience, we may guide you to a souvenir shop during sightseeing or pick-up. We take all possible measures when selecting stores, but please make your purchases at your own risk. We are unable to assist with product exchanges or returns, so please be sure to check the product and receive the receipt to avoid any trouble. If there is a duty-free refund, please be sure to have your purchases ready as hand luggage, and check the procedures at the souvenir shop or at the airport, and proceed at your own risk. Some items are prohibited from being brought into Japan under the Washington Convention or domestic laws and regulations, so please be careful when purchasing.
(1) If there is a material change in the content of the contract listed in the left column of (2) <Table 2> in this section (except for the changes stipulated in the following <<1>><2>><3>>) ), the compensation for change, which is the amount obtained by multiplying the “Tour price to be paid” specified in paragraph 6 by the rate described in the right column of <Table 2> below, will be paid within 30 days from the day following the tour end date. We will pay you within. However, if it is clear that liability based on the provisions of Article 19 (1) of our company will arise due to the change, we will pay it as all or part of the compensation for damages, not as compensation for change.
《1》In the case of changes due to the following reasons, the Company will not pay any change compensation. a) bad weather, natural disasters,
b ) wars ,
c ) riots ,
d ) orders from public offices,
c) cancellations, interruptions, closures, etc. of services provided by transportation and accommodation facilities, etc.
f) delays, changes in transportation schedules, etc. Provision of transportation services that do not rely on
g Necessary measures to ensure the safety of the customer’s life or body.
<<2>> When the Tour Contract is canceled in accordance with the provisions of Clause 15, in the case of changes related to the canceled part, the Company will not pay compensation for the change. 《3》Even if the order in which the travel services provided in the travel pamphlet are changed, we will not pay compensation for the change if we were able to receive the relevant travel services during the
trip . (2) Notwithstanding (1) of this paragraph, the maximum amount of compensation for changes to be paid by the Company based on one tour contract shall be the amount obtained by multiplying the tour price by 15%. In addition, if the amount of change compensation to be paid based on one tour contract is less than 1,000 yen, no change compensation will be paid.
| Changes that require payment of a change compensation fee | Amount of compensation for change = 1 case Rate below for each change that requires payment of compensation for change x Travel price to be paid | |
| Before starting the trip | After starting the trip | |
| <<1>> Change of the tour start date or tour end date stated in the contract document | 1.50% | 3.00% |
| 《2》 Change of tourist destinations or tourist facilities (including restaurants) or other travel destinations to be entered as stated in the contract document | 1.00% | 2.00% |
| <<3>> Changing the class of transport agency or equipment described in the contract document to one with a lower charge (if the total charge for the class and equipment after the change is lower than that of the class and equipment described in the pledge document) limited to) | 1.00% | 2.00% |
| <<3>> Changing the class of transport agency or equipment described in the contract document to one with a lower charge (if the total charge for the class and equipment after the change is lower than that of the class and equipment described in the pledge document) limited to) | 1.00% | 2.00% |
| <<4>> Changing the type of transport agency or company name stated in the contract document | 1.00% | 2.00% |
| <<5>> Change to a different flight at the airport in Japan that is the starting point of the trip or the airport that is the ending point of the trip as stated in the contract document | 1.00% | 2.00% |
| <<5>> Change to a different flight at the airport in Japan that is the starting point of the trip or the airport that is the ending point of the trip as stated in the contract document | 1.00% | 2.00% |
| <<6>> Change to a direct connecting flight or transit flight between Japan and outside Japan stated in the contract document | 1.00% | 2.00% |
| 《7》 Change in the type or name of the accommodation facility stated in the contract document | 1.00% | 2.00% |
| 《8》Changes in the type of guest rooms, facilities, scenery, and other guest room conditions of the accommodation facility stated in the contract document. | 1.00% | 2.00% |
Note 1: “Before the start of the trip” means that the customer is notified of the change by the day before the start date of the trip, and “after the start of the trip” means that the customer is notified of the change after the start date of the trip. .
Note 2: If a final document (travel itinerary) is issued, the term “contract document” shall be replaced with “final document” and this table shall apply. Note 3 If the means of transport listed in <<3>> and <<4>> involve the use of accommodation facilities, each night will be treated as one case. Note 4 Regarding the change of the company name of the transportation company listed in <<4>>, it does not apply when the grade or equipment is changed to a higher one. Note 5Even if multiple changes listed in <<4>>, <<7>>, and <<8>> above occur in one boarding ship or one night stay, it will be treated as one change per boarding ship or one night stay. (3) If the customer agrees, the Company may compensate by providing goods or travel services equivalent to or greater than the monetary payment of compensation for changes.
23.Regarding claims for accidents, etc.
In the event of an accident, etc., during the trip, please immediately notify the contact information provided in the final itinerary. (If there are circumstances that make it impossible to notify, please notify us as soon as the circumstances disappear.)
24.Handling of personal information
In addition to using the personal information entered in the application form submitted at the time of travel application for communication with customers, we will use it for transportation and accommodation facilities etc. We will use personal information to the extent necessary for arranging the services we provide and arranging for the receipt of those services.
*In addition, the Company and its retailers may (1) provide information on products, services, and campaigns of the Company and companies affiliated with the Company; (2) Request for opinions and impressions after participating in the trip. (3) Questionnaire request. (4) provision of privileged services; (5) We may use your personal information to create statistical data.
(1) Expenses associated with personal guidance, shopping, etc., when a tour conductor is requested by the customer, various expenses associated with the occurrence of injury, illness, etc. of the customer, loss of luggage due to carelessness of the customer, recovery of forgotten items In the event that there are various expenses or expenses required for separate action arrangements, those expenses will be borne by the customer.
(2) Child fares apply to those aged between 2 and 12 years old based on the day of the trip start date. Infant fares apply to those under the age of 2 and not occupying an airline seat, based on the date of departure. If an infant occupies a seat on an aircraft, the child price will be applied. (3) Please write your name in the travel application exactly as it appears in your passport. If you apply with an incorrect name, you will be required to issue a new ticket or correct your name to the relevant institution. Please note that the travel contract may be canceled due to the fact that the transportation/accommodation facility does not approve the correction of the name. In this case, we will charge a fee prescribed by our company based on paragraph 14 (1). (4) Matters not stipulated in this Terms and Conditions are subject to our travel agency contract (order-order planning tour contract section).
