- Custom-order planning travel contract section | エスプリ・ゴルフ

Chapter 1 General Provisions

(Scope of application)

Article 1

The contract concerning custom-ordered tours (hereinafter referred to as “custom-ordered tour contract”) entered into by the Company with the traveler shall be governed by these Terms and Conditions. Matters not stipulated in this contract shall be governed by laws and ordinances or generally established customs. 2. If the Company concludes a special contract in writing to the extent that it does not violate the law and is not disadvantageous to travelers, that special contract will take precedence regardless of the provisions of the preceding paragraph.

(Definition of terms)

Article 2

The contract concerning custom-ordered tours (hereinafter referred to as “custom-ordered tour contract”) entered into by the Company with the traveler shall be governed by these Terms and Conditions. Matters not stipulated in this contract shall be governed by laws and ordinances or generally established customs. 2. In this agreement, “domestic travel” refers only to travel within Japan, and “overseas travel” refers to travel other than domestic travel. 3. In this section, “communication contract” means a contract between a card member of a credit card company affiliated with the Company (hereinafter referred to as “affiliated company”) and a In the case of a make-to- order plan travel contract concluded by the Company, the claims or obligations related to the travel fee, etc. based on the make-to-order plan travel contract held by the Company with respect to the traveler shall be separately paid after the date on which the said claims or obligations should be fulfilled. The traveler consents in advance to settlement in accordance with the card membership agreement of the partner company established, and the travel fee, etc. of the custom-ordered planning travel contract is paid in Article 12, paragraph 2, the latter part of Article 16, paragraph 1, and It means a made-to-order planning travel contract with the content of payment by the method specified in Article 19, paragraph 2. 4. In this part, “electronic acceptance notice” means a notice of acceptance of an application for a contract, and is a method of using information and communication technology, such as a computer, facsimile machine, telex or telephone (hereinafter referred to as (referred to as “computer, etc.”) and the computer, etc. used by the traveler. 5. “Card usage date” as used in these terms and conditions means the date on which the traveler or the Company should pay the tour price, etc. or fulfill the refund obligation based on the custom-ordered tour contract.

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(Contents of travel contract)

Article 3

In the custom-ordered tour contract, the Company will provide the traveler with transportation, accommodation, and other travel-related services (hereinafter referred to as “Travel Services”) provided by transportation and accommodation facilities, etc., according to the itinerary specified by the Company. We undertake to arrange and manage the itinerary so that you can receive it.

(arrangement agent)

Article 4

In fulfilling the custom-ordered tour contract, the Company may entrust all or part of the arrangements to other travel agencies, persons who make arrangements as a business, or other assistants in Japan or outside Japan.

Chapter 2 Conclusion of Contract

(Delivery of Planning Documents)

Article 5

When we receive a request from a traveler who intends to apply for a made-to-order organized tour contract with us, we will prepare it according to the content of the request, except when it is convenient for our business. We will issue a document (hereinafter referred to as “planning document”) that describes the contents of the plan regarding the itinerary, the contents of the travel service, the tour price and other travel conditions. 2. In the planning document set forth in the preceding paragraph, the Company may specify the amount of the handling fee related to the planning (hereinafter referred to as the “planning fee”) as a breakdown of the travel fee.

(Application for contract)

Article 6

A traveler who intends to apply to our company for a custom-made planning travel contract with respect to the content of the plan described in the plan document in paragraph 1 of the preceding article shall fill out an application form prescribed by our company (hereinafter referred to as the “application form”). ) and submit it to the Company together with the application fee of the amount specified by the Company. 2. Notwithstanding the provisions of the preceding paragraph, the traveler who intends to apply for a communication contract with us regarding the content of the plan described in the plan document of paragraph 1 of the preceding article must notify us of the membership number and other matters. must be 3. The application fee in Paragraph 1 shall be treated as part of the travel fee ( including planning fees whose breakdown is clearly stated ), cancellation fees, or penalties. 4. Travelers who require special consideration when participating in a made-to-order organized tour should notify us when applying for the contract. At this time, we will respond to this within the extent possible. 5. Based on the request in the preceding paragraph, the expenses required for special measures taken by the Company for the Traveler shall be borne by the Traveler.

(Refusal to conclude a contract)

Article 7

The Company may not accept the conclusion of a custom-made tour contract in the following cases.

When the traveler is likely to cause trouble to other travelers or hinder the smooth implementation of group activities. 2. When it is convenient for our business. 3. When trying to conclude a communication contract, the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company’s card membership agreement, such as when the traveler’s credit card is invalid. When.

(Timing of conclusion of contract)

Article 8

A made-to-order tour contract shall be concluded when the Company has accepted the conclusion of the contract and received the application fee in Article 6, Paragraph 1. 2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be concluded when the Company issues a notice of acceptance of the conclusion of the contract. However, if an electronic acceptance notice is issued in the contract, it shall be deemed to have been concluded when the notice reaches the traveler.

(Delivery of Contract Documents)

Article 9

Promptly after the conclusion of the contract stipulated in the preceding article, the Company shall provide the traveler with a document describing the itinerary, details of travel services, travel price and other travel conditions and matters concerning the Company’s responsibilities (hereinafter referred to as the “contract document”). ) will be issued. 2. If the Company clearly indicates the amount of the planning fee in the planning document of Article 5, Paragraph 1 , the Company will clearly indicate the amount in the contract document of the preceding paragraph. 3. The scope of travel services for which the Company is obliged to arrange and manage the itinerary under the custom-ordered tour contract shall be as stated in the contract document in paragraph 1.

(Definitive document)

Article 10

If the confirmed itinerary and the name of the transportation or accommodation facility cannot be stated in the contract document set forth in Paragraph 1 of the preceding article, the name of the accommodation facility and transportation facility that is important for the travel plan in the contract document. after the delivery of the relevant contract document, the day before the start date of the tour (the seventh day counting back from the day before the start date of the tour). , by the date specified in the relevant contract document (until the date of commencement of the tour), a document stating these confirmed conditions (hereinafter referred to as “confirmed document”). 2. In the case of the preceding paragraph, if there is an inquiry from a traveler who wishes to confirm the status of arrangements , the Company will respond promptly and appropriately even before the delivery of the final document. 3. When the final document of paragraph 1 is delivered, the scope of travel services for which we are obliged to arrange and manage the itinerary pursuant to the provisions of paragraph 3 of the preceding article will be specified as described in the final document. .

(Method of using information and communication technology)

Article 11

With the consent of the traveler in advance, the Company shall provide the travel itinerary, the contents of the travel services, the travel fee and other travel conditions and the Matters to be stated in the document by a method using information and communication technology (hereinafter referred to as “statement matters” in this article) provided, we will confirm that the items listed have been recorded in a file provided on the communication device used by the traveler. 2. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the items, the file provided on the communication device used by the Company (exclusively for use by the traveler) ), and confirm that the traveler has read the information.

(Travel fee)

Article 12

The traveler must pay the tour fee to the Company in the amount stated in the contract document by the date stated in the contract document up to the start date of the tour. 2. When a telecommunications contract is concluded, the Company will receive payments from travelers to prescribed slips using the cards of affiliated companies. In addition, the date of use of the card shall be the date of establishment of the travel contract.

Chapter 3 Contract Modification and Cancellation

(Changes to contract details)

Article 13

Travelers may request our company to change the itinerary, contents of travel services, and other contents of the made-to-order planning contract (hereinafter referred to as “contract contents”). In this case, we will comply with the traveler’s request as much as possible. 2. The Company shall not be liable in the event of a natural disaster, war, riot, suspension of the provision of travel services by transportation/accommodation facilities, etc., orders from public offices, provision of transportation services not based on the original operation plan, or any other reason beyond the Company’s control. In such a case, we may change the contents of the contract by promptly explaining to the traveler in advance the reason why the reason cannot be involved and the causal relationship with the reason . However, in case of emergency, if it is unavoidable, we will explain it after the change.

(Change in amount of travel fee)

Article 14

Due to significant changes in economic conditions, the fares and charges applicable to the transportation facilities used for the custom-ordered planning tour (hereinafter referred to as “applicable fares and charges” in this article) If the applicable fares/charges that have been publicly announced as valid at the time of issuance of the travel plan document are significantly increased or decreased beyond what is normally assumed, the Company shall , in the event that the amount is increased or decreased, the Company may increase or decrease the amount of the tour fee within the range of the increased or decreased amount. 2. When the Company increases the tour fee as stipulated in the preceding paragraph, it will notify the traveler of the fact before the 15th day counting back from the day before the tour start date. 3. When the applicable fares/charges stipulated in Paragraph 1 are reduced, the Company shall reduce the travel fee by the amount of such reduction as stipulated in the same Paragraph. 4. The Company shall not be liable for any expenses required for the implementation of the tour due to the change in the content of the contract based on the provisions of the preceding article ( cancellation fees, penalties, etc. already paid for travel services that were not provided due to the change in the content of the contract, (including expenses to be paid in the future) decrease or increase . (Excluding cases due to shortages of seats, rooms and other facilities.), the amount of the tour fee may be changed within the scope of the change in the content of the contract. 5. In the case where it is stated in the contract document that the travel fee varies depending on the number of people using the transportation and accommodation facilities, etc., the Company shall, after the conclusion of the custom -made planning tour contract, cancel is changed, the amount of the travel fee may be changed according to what is stated in the contract document.

(Change of Traveler)

Article 15

A traveler who has concluded a made-to-order organized tour contract with us may, with the approval of our company, transfer the status of the contract to a third party. 2. When the Traveler seeks the approval of the Company as stipulated in the preceding paragraph, the Traveler must fill out the prescribed matters on the form prescribed by the Company and submit it to the Company together with the prescribed fee. 3. The transfer of the contractual status in Paragraph 1 shall become effective upon approval by the Company. All rights and obligations related to the contract shall be succeeded.

Chapter 4 Termination of Contract

(Traveler’s Right to Cancel)

Article 16

The traveler may cancel the made-to-order planning tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Company. In the case of canceling the communication contract, the Company will receive payment of the cancellation fee using the partner company’s card without the traveler’s signature on the prescribed slip. 2. In the following cases, notwithstanding the provisions of the preceding paragraph, the traveler may cancel the made-to-order tour contract without paying a cancellation fee before the start of the tour. (a) When the content of the contract is changed by us. However, this is limited to cases where the changes are listed in the upper column of Appended Table 2 or other important changes. (b) When the travel fee is increased based on the provisions of Article 14, Paragraph 1. (c) In the event of natural disasters, wars, riots, suspension of tour services provided by transportation/accommodation facilities, etc., orders from public offices, or other causes, safe and smooth implementation of the tour becomes or becomes impossible. when the possibility of becoming (d) When the Company has not delivered a final document to the Traveler by the date set forth in Article 10, Paragraph 1. (e) When it becomes impossible to implement the tour according to the itinerary stated in the contract document due to reasons attributable to our company. 3. When the traveler becomes unable to receive the travel services described in the contract document after the start of the trip due to reasons not attributable to the traveler, or when the Company informs the traveler to that effect. , notwithstanding the provisions of paragraph 1, may cancel the contract for the portion of the Travel Services that has become unacceptable without paying a cancellation fee. 4. In the case of the preceding paragraph, the Company will refund to the traveler the amount of the travel fee for the part of the travel service that the traveler has become unable to receive. However, in the case of the preceding paragraph due to reasons not attributable to the Company, the cancellation fee, penalty and other expenses already payable for the relevant travel service shall be deducted from the said amount . Refund things to travelers.

(Our company’s right to cancel, etc. – Cancellation before the start of the trip)

Article 17

In the following cases, the Company may explain the reason to the traveler and cancel the make-to-order tour contract before the start of the tour. (a) When it is deemed that the traveler is unable to endure the trip due to illness, absence of a necessary assistant, or other reasons. (b) When it is recognized that the Traveler may cause annoyance to other Travelers or hinder the smooth implementation of the Group Tour. (c) When the traveler requests a burden exceeding the reasonable range regarding the content of the contract. (d) When there is an extremely high risk that the necessary travel conditions, such as the amount of snowfall, that were specified at the time of concluding the contract will not be fulfilled. (e) In the event of natural disasters, wars, riots, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or other causes beyond our control, we will follow the itinerary described in the contract document. When it becomes impossible to safely and smoothly implement the trip, or there is an extremely high risk that it will become impossible. (f) When a communication contract is concluded, the traveler’s credit card becomes invalid, or the traveler becomes unable to settle part or all of the liability related to the travel fee, etc. in accordance with the card member agreement of the affiliated company. when 2. If the traveler does not pay the travel fee by the date stated in the contract document of Article 12, Paragraph 1, the traveler shall be deemed to have canceled the custom-ordered tour contract on the day following the said date. In this case, the Traveler must pay to the Company a cancellation fee equivalent to the cancellation fee specified in Paragraph 1 of the preceding Article.

(Our company’s right to cancel – cancellation after the start of the trip)

Article 18

In the following cases, the Company may cancel part of the Made-to-Order Package Tour Contract by explaining the reason to the traveler even after the start of the tour. (a) When it is deemed that the traveler is unable to endure the trip due to illness, absence of a necessary assistant, or other reasons. (b) Violation of the company’s instructions by tour conductors or other persons for the safe and smooth implementation of the tour by the travelers, violation of the rules of group behavior due to assault or threats against these persons or other accompanying travelers, etc. When it disturbs and hinders the safe and smooth implementation of the trip. (c) In the event of a natural disaster, war, riot, suspension of tour services provided by transportation/accommodation facilities, etc., orders from public offices, or any other reason beyond our control, the itinerary described in the contract document When the safe and smooth implementation of the tour according to the above becomes impossible or is extremely likely to become impossible. 2. When the Company cancels the made-to-order organized tour contract based on the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler will be extinguished only in the future. In this case, it shall be deemed that the liability of the Company regarding the Travel Services already provided to the Traveler has been effectively repaid. 3. In the case of the preceding paragraph, the Company shall pay cancellation fees, Refund to the traveler less the amount of expenses paid or to be paid in the future.

(Refund of travel fee)

Article 19

In the event that the travel fee is reduced pursuant to the provisions of Article 14, Paragraphs 3 through 5, or the Custom-Ordered Tour Contract is canceled pursuant to the provisions of the preceding three Articles, the Company shall provide the Traveler with If there is an amount to be refunded, it shall be stated in the contract document within 7 days counting from the day following the cancellation in the case of refund due to cancellation before the start of the tour, or in the contract document in the case of refund due to reduction or cancellation after the start of the tour. The amount will be refunded to the traveler within 30 days counting from the day following the tour end date. 2. In the event that the Company concludes a communication contract with the traveler and the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or the communication contract is concluded pursuant to the provisions of the preceding three articles , If there is an amount to be refunded to the traveler in the event of cancellation, the amount will be refunded to the traveler in accordance with the card membership agreement of the affiliated company. In this case, in the case of a refund due to cancellation before the start of the tour, within seven days counting from the day following the cancellation, in the case of a refund due to reduction or cancellation after the start of the tour, the Company will notify the end of the tour stated in the contract document. The amount to be refunded shall be notified to the traveler within 30 days counting from the day following the date of the payment, and the date of notification to the traveler shall be the date of use of the card. 3. The provisions of the preceding two paragraphs shall not prevent the traveler or the Company from exercising the right to claim damages pursuant to Article 28 or Article 31, paragraph 1.

(Arrangements for return trip after cancellation of contract)

Article 20

When the Company cancels the made-to-order planning tour contract after the start of the tour pursuant to the provisions of Article 18, paragraph 1, item 1 or 3, at the request of the traveler, the traveler We will arrange the necessary travel services to return to the point of departure. 2. In the case of the preceding paragraph, all expenses required for the trip to return to the place of departure shall be borne by the traveler.

Chapter 5 Organization/Group Contract

(group/group contract)

Article 21

The Company shall comply with the provisions of this chapter regarding the conclusion of a custom-made tour contract for which multiple travelers traveling on the same itinerary at the same time appoint and apply for a responsible representative (hereinafter referred to as the “Contract Responsible Person”). apply.

(Contract Responsible Person)

Article 22

Except for cases where a special agreement is concluded, the Company shall act as an agent for the conclusion of a made-to-order organized tour contract for the travelers who make up the organization/group (hereinafter referred to as “constituent”). Transactions related to the travel business pertaining to the group/group and the business of Article 26, Paragraph 1 will be conducted with the person responsible for the contract. 2. The person responsible for the contract must submit the list of constituents to the Company or notify the number of persons to the Company by the date specified by the Company. 3. The Company shall not be held responsible for any obligations or obligations that the Person Responsible for Contract currently has or is expected to have in the future . 4. In the event that the person responsible for the contract does not accompany the group/group, the Company will consider the member appointed in advance by the person responsible for the contract to be the person responsible for the contract after the start of the tour .

(Special provision for conclusion of contract)

Article 23

When concluding a custom-made tour contract with the person in charge of the contract, regardless of the provisions of Article 6, paragraph 1, the Company shall consent to the conclusion of the custom-made plan travel contract without receiving payment of the application fee. You may. 2. In the event that a custom-made tour contract is concluded without payment of the application fee based on the provisions of the preceding paragraph, the Company shall issue a document to that effect to the person responsible for the contract. The contract shall be concluded when the Company delivers the relevant document.

Chapter 6 Itinerary Management

(Itinerary management)

Article 24

We will endeavor to ensure the safe and smooth implementation of travel for travelers, and will perform the following operations for travelers. However, this does not apply if the Company concludes a special contract with the traveler. (a) When it is recognized that there is a risk that the Traveler will not be able to receive Travel Services during their trip, take necessary measures to ensure that they receive the provision of Travel Services in accordance with the Custom-Ordered Tour Contract. (b) Arrangements for alternative services should be made if the content of the contract has to be changed despite the measures set forth in the preceding item. In this case, when changing the itinerary , endeavor to make the itinerary after the change conform to the purpose of the original itinerary, and when changing the contents of the travel service, the travel service after the change shall be Efforts should be made to minimize changes to the contract, such as by striving to make it the same as the original travel service.

(Our company’s instructions)

Article 25

During the period from the start of the tour until the end of the tour, when acting as a group, travelers must follow our company’s instructions to ensure a safe and smooth tour.

(Work of tour conductors, etc.)

Article 26

Depending on the content of the tour, the Company may have a tour conductor or other person accompany the business listed in each item of Article 24 and other business deemed necessary by the Company in connection with the order-made planning tour, in whole or in part. I may let you do it. 2. As a general rule, the hours during which the tour conductors and other persons set forth in the preceding paragraph are engaged in the work set forth in the same paragraph shall be from 8:00 to 20:00.

(Protective measures)

Article 27

If we recognize that a traveler is in need of protection due to illness, injury, etc., we may take necessary measures. In this case, if this is not due to reasons attributable to the Company, the traveler shall bear the costs required for such measures, and the traveler shall pay the costs by the method designated by the Company by the date designated by the Company. have to pay.

Chapter 7 Liability

(Responsibility of our company)

Article 28

In the performance of the custom-ordered organized tour contract, the Company or the person to whom the Company entrusts the arrangement based on the provisions of Article 4 (hereinafter referred to as the “arrangement agent”) willfully or negligently If we cause damage to the traveler, we will be responsible for compensating for the damage. However, this is limited to when the Company is notified within two years from the day following the occurrence of the damage. 2. When the traveler suffers damage due to a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or other reasons beyond the control of our company or our arrangement agent. , The Company shall not be held responsible for compensating for such damages, except in the case of the preceding paragraph. 3. Notwithstanding the provisions of the same paragraph, the Company shall, regardless of the provisions of the same paragraph, claim damage to baggage within 14 days from the day following the occurrence of the damage in the case of domestic travel, or within 14 days in the case of overseas travel. will compensate up to 150,000 yen per traveler (excluding cases where there is intentional or gross negligence on the part of the Company) only when the Company is notified within 21 days. .

(Special compensation)

Article 29

Regardless of whether or not our liability based on the provisions of paragraph 1 of the preceding article arises, the Company shall, as stipulated in the attached Special Compensation Regulations, damage the life, body, or baggage of the traveler while participating in the custom-ordered planning tour. We will pay a predetermined amount of compensation and condolence money for certain damages incurred on 2. In the event that the Company assumes responsibility for the damages set forth in the preceding paragraph based on the provisions of paragraph 1 of the preceding article, the compensation set forth in the preceding paragraph to be paid by the Company shall be limited to the amount of damages to be paid based on that liability. regarded as compensation. 3. In the case stipulated in the preceding paragraph, our obligation to pay compensation under the provisions of paragraph 1 shall be limited to the damages payable by our company under the provisions of paragraph 1 of the preceding article (which shall be deemed to be damages pursuant to the provisions of the preceding paragraph). including the compensation paid.) shall be reduced by the amount equivalent to 4. Recruitment-type planning trips for travelers participating in our company’s custom-ordering planning trips, which are implemented by our company after receiving a separate travel fee, will be treated as part of the contents of the custom-ordering planning tour contract.

(Itinerary guarantee)

Article 30

The Company shall not be liable for any material changes to the contract details listed in the upper column of Appended Table 2, changes listed in the following items (Excludes cases due to shortage of seats, rooms and other facilities at institutions, etc.), compensation for changes equal to or greater than the amount obtained by multiplying the tour price by the rate listed in the lower column of the same table . shall be paid within 30 days counting from the day following the tour end date. However, this does not apply if it is clear that the Company will be held liable under the provisions of Article 28, Paragraph 1 for such changes. (a) changes due to: b) Natural disasters b) War c) Riot d) Orders from public offices E) Suspension of travel services such as transportation and accommodation facilities f) Provision of transportation services not based on the original operation plan g) Necessary measures to ensure the safety of the life or body of the travel participant (b) When the custom-made tour contract is changed based on the provisions of Article 13, paragraph 1, the changed part and the custom-made plan based on the provisions of Articles 16 to 18 Changes pertaining to the canceled portion when the Tour Contract is canceled 2. The amount of compensation for changes to be paid by the Company shall be limited to the amount obtained by multiplying the travel price by a rate determined by the Company of 15% or more per order-order planning tour per traveler . In addition, if the amount of change compensation to be paid to one traveler per order-made organized tour is less than 1,000 yen, the Company will not pay the change compensation. 3. If it becomes clear that our company will be held liable under the provisions of Article 28, Paragraph 1 for the change after the Company has paid the compensation for change pursuant to the provisions of Paragraph 1, The traveler will pay the balance after offsetting the amount of compensation for damages to be paid by the Company and the amount of compensation for change to be returned by the traveler.

(Traveler’s responsibility)

Article 31

If the Company suffers damage due to the traveler’s intention or negligence, the traveler must compensate for the damage. 2. When concluding a custom-ordered tour contract, the traveler must use the information provided by the Company and endeavor to understand the rights and obligations of the traveler and other contents of the custom-ordered tour contract. yeah. 3. In order to smoothly receive the travel services described in the contract document after the start of the trip, if the traveler recognizes that travel services different from those in the contract document have been provided, he or she must promptly notify that fact at the travel destination. You must notify us, our arrangement agent, or the relevant travel service provider.

Chapter 8 Deposit for Repayment Business

(Repayment Business Security Deposit)

Article 32

We are a guarantor employee of the Japan Association of Travel Agents (Nakaba Building 8F, 3-22 Ichigaya Honcho, Shinjuku-ku, Tokyo). 2. Travelers or members who have concluded an arranged tour contract with us shall pay up to 100 million yen from the payment business security deposit deposited by the Association of Travel Agents in the preceding paragraph with respect to claims arising from their handling. can receive 3. Based on the provisions of Article 22-10-1 of the Travel Agency Law, we have paid our contribution to the Japan Association of Travel Agents as a security deposit for reimbursement services. We do not deposit the business security deposit based on the paragraph.

(Complaint submission)

Article 33

If the traveler is unable to resolve a complaint regarding the travel business with the Company between the parties concerned, the traveler may make a request to the following associations for assistance in resolving the complaint.

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Record

Name Japan Association of Travel Agents Location: Nakaba Building 8F, 3-22 Ichigayahonmachi, Shinjuku-ku, Tokyo Telephone (03) 5261-5311

Attached Table Cancellation Fee (related to Article 16, Paragraph 1)

Cancellation fee for domestic travel

Division

Cancellation fee

(1) Made-to-order planning travel contract other than the following paragraph

stomach

In cases other than those listed in B through F (limited to cases where the Company clearly indicates the amount of the planning fee in the contract document).

Amount equivalent to planning fee

Cancellation on or after the 20th day (10th day for day trips) counted backward from the day before the start date of the tour (excluding the cases listed from C to C)

Within 20% of the travel fee

When canceling on or after the 7th day counting back from the day before the start date of the tour (excluding the cases listed from 2 to 3)

Within 30% of the travel fee

When canceling on the day before the travel start date

Within 40% of the travel fee

When canceling on the day of travel start (except for the cases listed in 2)

Within 50% of the travel fee

In the case of cancellation after the start of the trip or non-participation without contact

Within 100% of the travel fee

(d) Made-to-order planning travel contracts using chartered vessels

According to the provisions of the cancellation fee for the ship concerned

Remarks: The amount of the cancellation fee will be specified in the contract document.

(2) Cancellation fee for overseas travel

Division

Cancellation fee

(1) Made-to-order planning travel contract using aircraft when leaving or returning to Japan

(Excluding travel contracts listed in the next paragraph.)

stomach

In cases other than those listed in B through D (limited to cases where the Company clearly states the amount of the planning fee in the contract document).

Amount equivalent to planning fee

When canceling on or after the 30th day counting back from the day before the start date of the tour (excluding the cases listed in C through D)

Within 20% of the travel fee

When canceling after two days before the start date of the tour (excluding the cases listed in D)

Within 50% of the travel fee

In the case of cancellation after the start of the trip or non-participation without contact

Within 100% of the travel fee

(2) Customized travel contract using a chartered aircraft

stomach

In cases other than those listed in B through E (limited to cases where the Company clearly indicates the amount of the planning fee in the contract document).

Amount equivalent to planning fee

When canceling on or after the 90th day counting back from the day before the start date of the tour (excluding the cases listed from C to E)

Within 20% of the travel fee

When canceling on or after the 30th day counting back from the day before the start date of the tour (excluding the cases listed in D and E)

Within 50% of the travel fee

When canceling on or after the 20th day counting back from the day before the start date of the tour ( excluding the cases listed in E)

Within 80% of the travel fee

In the case of cancellation or non-participation without contact after the third day counting back from the day before the tour start date

Within 100% of the travel fee

(3) Custom-ordered tour contract that uses a ship when leaving Japan and returning to Japan

It depends on the provisions of the cancellation fee for the ship concerned.

Remarks: The amount of the cancellation fee will be specified in the contract document.

Appended Table 2 Change Compensation (related to Article 30, Paragraph 1)

Changes that require payment of a change compensation fee

Rate per case (%)

Before starting the trip

After starting the trip

one

Change of the tour start date or tour end date stated in the contract document

1.5

two

Change of tourist destinations or tourist facilities (including restaurants) or other travel destinations to be entered as stated in the contract document

three

Changing the grade of transport or equipment described in the contract document to one with a lower fee (limited to cases where the total fee for the grade and equipment after the change is lower than that of the grade and equipment described in the contract document) .)

four

Change of the type of transportation agency or company name stated in the contract document

five

Change to a different flight at the airport that is the starting point of the trip or the airport that is the ending point of the trip in Japan stated in the contract document

six

Change to direct connecting flight or connecting flight between Japan and outside Japan stated in the contract document

seven

Change of the type or name of the accommodation facility stated in the contract document

Eight

Changes to the types of guest rooms, facilities, scenery, and other guest room conditions of the accommodation facility stated in the contract document

Note 1) “Before the start of the trip” refers to the case where the traveler is notified of the change by the day before the start date of the trip, and “after the start of the trip” is the notification of the change to the traveler after the start of the trip. This is the case when Note 2) If a final document is delivered, this table shall apply after replacing the term “contract document” with “final document”. In this case, if there is a change between the content of the contract document and the content of the final document, or between the content of the final document and the content of the travel services actually provided, one copy shall be made for each change. treated as a matter. Note 3) If the transportation facility related to the change listed in Item 3 or Item 4 involves the use of accommodation facilities, it will be treated as one case per night. Note 4) Regarding the change of the company name of the transport agency listed in item 4, it does not apply when the grade or equipment is changed to a higher one. Note 5) Changes listed in item 4, item 7, or item 8 are treated as one change per boarding ship, etc. or per night.

– Custom-order planning travel contract section

GDPR