- Recruitment planning travel contract section | エスプリ・ゴルフ

Chapter 1 General Provisions

(Scope of application)

Article 1 _

Contracts concerning recruitment – type planning tours that the Company concludes with travelers (hereinafter referred to as “recruitment-type planning tour contracts”) shall be subject to the provisions of these Terms and Conditions. Matters not stipulated in this contract shall be governed by laws and ordinances or generally established customs. 2. If the Company concludes a special agreement in writing to the extent that it does not violate the law and is not disadvantageous to the traveler, that special agreement will take precedence regardless of the provisions of the preceding paragraph .

(Definition of terms)

Article 2 _

In these Terms and Conditions, “Recruitment Type Organized Tour” means that the Company pre-determines the destination and itinerary of the trip for the purpose of recruiting travelers, A travel plan that defines the details of the accommodation service and the amount of the travel fee payable by the traveler to the Company, and is implemented according to this plan. 2. In this agreement , “domestic travel” refers only to travel within Japan, and “overseas travel” refers to travel other than domestic travel. 3. In this section , a “communications contract” means a credit card company (hereinafter referred to as “affiliated association company. ) with the card member after receiving an application by telephone, mail, facsimile or other means of communication, and where the Company card membership rules of affiliated companies separately stipulated after the date on which such claims or obligations are to be fulfilled. Regarding settlement in accordance with the contract, the traveler consents in advance, and the travel fee, etc. Refers to an agent-organized travel contract that provides for payment by the method specified in paragraph 2. 4. In this part , “electronic approval notice” means a notice of acceptance of a contract application, which is a method that uses information and communication technology and is sent by the Company or a company that sells recruitment type organized tours on behalf of the Company. Computer, facsimile machine, telex or telephone (hereinafter referred to as “computer, etc.”) and computer, etc. used by travelers It is performed by a method of transmitting through a telecommunication circuit that connects the 5. In this agreement , the “card use date” means the date on which the traveler or the Company should pay the tour price, etc. or fulfill the refund obligation based on the agent-organized tour contract.

(Contents of travel contract)

2 ーー

Article 3 _

In the Agent-Organized Tour Contract, the Company will provide the traveler with transportation, accommodation, and other travel-related services (hereinafter referred to as “Travel Services”) provided by transportation and accommodation facilities, etc., according to the itinerary specified by the Company. We undertake to arrange and manage the itinerary so that you can receive it.

(arrangement agent)

Article 4 _

In the performance of the Agent-Organized Package Tour Contract, the Company may entrust all or part of the arrangements to other travel agencies, persons making arrangements as a business, or other assistants in or outside of Japan.

Chapter 2 Conclusion of Contract

(Application for contract)

Article 5 _

A traveler who intends to apply for an Agent-Organized Tour Contract with the Company shall fill out the prescribed matters in the application form prescribed by the Company (hereinafter referred to as the “Application Form”) and pay the amount specified separately by the Company . It must be submitted to the Company together with the application fee. 2. Notwithstanding the provisions of the preceding paragraph, a traveler who intends to apply for a telecommunications contract with the Company shall provide the name of the agent-organized tour for which he intends to apply, the start date of the trip, the membership number, and other matters (hereinafter referred to as ” Membership number, etc.”) must be notified to the Company. 3. The application fee in paragraph 1 shall be treated as part of the travel fee, cancellation fee, or penalty fee . 4.Travelers who require special consideration when participating in an agent-organized tour should notify us when applying for a contract . At this time, we will respond to this within the extent possible. 5. Based on the request in the preceding paragraph, the traveler shall bear the expenses required for special measures taken by the Company for the traveler .

(Reservation by telephone, etc.)

Article 6 _

The Company shall not use the telephone, postal mail, facsimile or other means of communication to conclude an Agent-Organized Tour Contract . Accept reservations. In this case, the contract has not been concluded at the time of reservation, and the traveler After the Company has notified the Company of the acceptance of the reservation, the application form and application fee must be submitted to the Company or the membership number, etc. it won’t work. 2. When the application form and application fee have been submitted pursuant to the provisions of the preceding paragraph, or when the membership number , etc. has been notified, The order of conclusion will be based on the order of acceptance of the reservation. 3. If the traveler does not submit the application fee within the period specified in paragraph 1 or does not notify the member number, etc., the Company will will be treated as

(Refusal to conclude a contract)

Article 7 _

The Company may not accept the conclusion of an Agent-Organized Tour Contract in the following cases:

( a ) When the Company does not satisfy the gender, age, qualifications, skills and other conditions of Participating Travelers specified in advance. ( b ) When the number of applicant travelers reaches the planned recruitment number. ( c ) When the Traveler is likely to cause trouble to other Travelers or hinder the smooth implementation of group activities. ( d ) When it is convenient for our business. ( e ) When trying to conclude a communication contract, the traveler settles part or all of the liability related to the travel fee, etc. in accordance with the card member agreement of the affiliated company, such as when the traveler’s credit card is invalid. when you can’t.

(Timing of conclusion of contract)

Article 8 _

An Agent-Organized Tour Contract shall be concluded when the Company has accepted the conclusion of the contract and received the application fee in Article 5, Paragraph 1 . 2. Notwithstanding the provisions of the preceding paragraph, a communication contract shall be concluded when the Company issues a notice of acceptance of the conclusion of the contract . However, if an electronic acceptance notice is issued in the contract, it shall be deemed to have been concluded when the notice reaches the traveler.

(Delivery of Contract Documents)

Article 9 _

The Company shall promptly notify the traveler of the itinerary and travel service after the conclusion of the contract set forth in the preceding article . We will issue a document (hereinafter referred to as “contract document”) that describes the contents of the service, travel fees and other travel conditions, and matters related to our responsibility. 2. The scope of travel services for which we are obliged to make arrangements and manage itineraries under recruitment type planning travel contracts are as follows: Depends on what is stated in the contract document in the preceding paragraph.

(Definitive document)

Article 10 _

The travel itinerary, transportation or lodging facility confirmed in the contract document in paragraph 1 of the preceding article If it is not possible to describe the name of the related party, after listing the name of the accommodation facility that is planned to be used and the name of the transportation facility that is important for display in the contract document, after delivery of the contract document, The day before the start date of the trip (the start date of the trip if the application for the Agent-Organized Tour Contract is made on or after the 7th day counting back from the day before the start date of the trip) By the date specified in the relevant contract document, we will issue a document stating these confirmed conditions (hereinafter referred to as “confirmed document”). 2.In the case of the preceding paragraph, if there is an inquiry from a traveler who wishes to confirm the status of arrangements, the Company will respond promptly and appropriately even before the delivery of the final document . 3. In the event that the definitive document of paragraph 1 is delivered, the scope of travel services for which the Company is obliged to arrange and manage the itinerary pursuant to the provisions of paragraph 2 of the preceding Article shall be specified as described in the definitive document. .

(Method of using information and communication technology)

Article 11 _

With the prior consent of the traveler, the Company shall deliver the itinerary, travel service details, travel price and other travel conditions to the traveler when attempting to conclude an Agent-Organized Package Tour Contract, as well as matters related to the responsibility of the Company . When the matters to be stated in the document (hereinafter referred to as “statements” in this article) are submitted by a method using information and communication technology in lieu of delivery of a document, contract document or final document stating confirms that the entries have been recorded in a file provided on the communication device used by the traveler. 2. In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the items, the file provided on the communication device used by the Company (exclusively for the traveler’s use ) ), and confirm that the traveler has read the information.

(Travel fee)

4 ーー

Article 12 _

The traveler must pay the travel fee of the amount stated in the contract document to the Company by the date stated in the contract document up to the start date of the tour . 2. When a telecommunications contract is concluded, the Company will receive payment of the travel fee for the amount stated in the contract document using the card of the affiliated company without the traveler’s signature on the prescribed slip . In addition, the date of use of the card shall be the date of establishment of the travel contract.

Chapter 3 _ Change of contract

(Changes to contract details)

Article 13 _

The Company shall not cancel the provision of travel services such as natural disasters, wars, riots, transportation and accommodation facilities, etc. In the event of an order from a government or public office, the provision of transportation services that do not conform to the original operation plan, or any other reason beyond our control, if it is unavoidable in order to ensure the safe and smooth implementation of the tour, we will notify the traveler in advance. Promptly explain the reason why the reason cannot be involved and the causal relationship with the reason, and the itinerary and travel service details Other contents of the Sponsored Tour Contract (hereinafter referred to as “Contract Details”) may be changed. However, in case of emergency, if it is unavoidable, explanation will be given after the change. To do.

(Change in amount of travel fee)

Article 14 _

Fares and charges applicable to transportation facilities used in implementing recruitment type planning tours (hereinafter referred to as “applicable fares and charges” in this article ) It’s called. ), due to significant changes in the economic situation, etc., compared to the applicable fares and charges that were announced as valid at the time of recruitment for recruitment type planning toursHowever, if the amount is increased or decreased significantly beyond what is normally assumed, the Company shall increase the amount of the tour fee within the range of the amount to be increased or decreased. can be reduced or decreased. 2. When the Company increases the tour fee as stipulated in the preceding paragraph, the Company shall notify the Traveler to that effect before the 15th day counting back from the day before the start date of the tour. 3. When the applicable fares /charges stipulated in Paragraph 1 are reduced, the Company shall reduce the tour fee by the amount of such reduction as stipulated in the same Paragraph. 4. The Company shall pay the expenses necessary for the implementation of the tour based on the provisions of the preceding article (cancellation fees, penalties , etc. for travel services not provided due to changes in the contract content, which have already been paid or must be paid in the future If there is a decrease or increase in the cost (including expenses that do not Excludes cases where there is a shortage of seats, rooms, or other facilities at transportation and accommodation facilities, etc., despite the provision of travel services. ) may change the amount of the tour fee within the scope of the change in the content of the contract. 5. In the event that it is stated in the contract document that the travel fee varies depending on the number of people using the transportation/accommodation facility, etc., the Company shall , after the conclusion of the Agent-Organized Package Tour Contract, cancel the payment of When there is a change, the amount of the travel fee may be changed according to what is stated in the contract document.

(Change of Traveler)

5 ーー

Article 15 _

1.Travelers who have entered into an Agent – Organized Tour Contract with us may transfer their contractual status to a third party with our approval. 2. When the Traveler wishes to seek the approval of the Company as stipulated in the preceding paragraph, the Traveler must fill out the prescribed matters on the form prescribed by the Company and submit it to the Company together with the prescribed fee. 3. The transfer of the contractual status in Clause 1 shall become effective upon approval by the Company. contract You shall assume all rights and obligations.

Chapter 4 _ Termination of contract

(Traveler’s Right to Cancel)

Article 16 _

The Traveler may cancel the Agent-Organized Package Tour Contract at any time by paying the Company the cancellation fee specified in Appended Table 1 . In the case of canceling the communication contract, the Company will receive payment of fees using the affiliated company’s card without the traveler’s signature on the prescribed slip. 2.In the following cases, notwithstanding the provisions of the preceding paragraph, the Traveler may cancel the Agent-Organized Tour Contract without paying a cancellation fee before the start of the tour . ( a ) When the content of the contract is changed by our company. However, this is limited to cases where the change is listed in the upper column of Appended Table 2 or other important changes. ( b ) When the travel fee is increased based on the provisions of Article 14 , Paragraph 1. ( c ) In the event of a natural disaster, war, riot, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or other causes, safe and smooth tour implementation becomes or becomes impossible. when the possibility of becoming ( d ) When the Company has not delivered a final document to the Traveler by the date set forth in Article 10 , Paragraph 1. ( e ) When it becomes impossible to implement the tour according to the itinerary stated in the contract document due to reasons attributable to our company. 3. When the traveler becomes unable to receive the travel services described in the contract document after the start of the trip due to reasons not attributable to the traveler, or Notwithstanding the provisions of Paragraph 1, when the Company has notified the Company to that effect, the Company may cancel the contract for the part of the Travel Services for which it is no longer possible to receive without paying a cancellation fee. 4. In the case of the preceding paragraph, the Company will refund to the traveler the amount of the travel fee for the part of the travel service that the traveler has become unable to receive. However, the preceding paragraph In the case of the above, if it is not due to reasons attributable to the Company, the amount after deducting the amount related to the fees, penalty charges and other expenses already paid or to be paid in the future for the relevant travel service refund the person.

(Right of Cancellation, etc. of the Company – Cancellation before the start of the tour)

Article 17 _

In the following cases, the traveler may explain the reason to the traveler and cancel the recruitment type travel contract before the start of the trip . ( a ) When it is found that the Traveler does not meet the conditions of the Participating Traveler, such as gender, age, qualifications, skills, etc., specified in advance by the Company. ( b ) When it is deemed that the traveler is unable to endure the trip due to illness, absence of a necessary helper, or other reasons. ( c ) When it is recognized that the Traveler may cause annoyance to other Travelers or hinder the smooth implementation of the Group Tour. ( d ) When the traveler asks for a burden beyond the reasonable range regarding the contents of the contract. ( e ) When the number of travelers does not reach the minimum number of participants stated in the contract document. ( f ) When there is an extremely high risk that the conditions specified at the time of concluding the contract will not be fulfilled, such as the amount of snow required for a trip intended for skiing. ( g ) In the event of natural disasters, wars, riots, suspension of travel services provided by transportation/accommodation facilities, etc., orders from public offices, or any other event beyond our control, we will comply with the tour itinerary stated in the contract document. When it becomes impossible to safely and smoothly implement the trip, or there is an extremely high risk that it will become impossible. ( h ) When a communication contract is concluded, the traveler’s credit card becomes invalid, etc., and the traveler becomes unable to settle part or all of the liability related to the travel fee, etc. in accordance with the card member agreement of the affiliated company. when 2. If the traveler does not pay the travel fee by the date stated in the contract document of Article 12, Paragraph 1, the traveler shall be deemed to have canceled the Agent-Organized Tour Contract on the day following the said date . In this case, the Traveler must pay to the Company a cancellation charge equivalent to the fee stipulated in Paragraph 1 of the preceding article. 3. In the event that the Company intends to cancel the Agent-Organized Package Tour Contract due to the reasons listed in Paragraph 1 , Item 5, the Company shall cancel the domestic travel retroactively from the day before the start date of the tour. 13th day (3rd day for day trips) in case of overseas travel, 23rd day in case of overseas travel The 33rd day of the event) will be notified to the traveler that the trip will be canceled.

(Right of Cancellation by the Company – Cancellation after Commencement of Travel)

Article 18 _

In the following cases, the Company may cancel part of the Agent-Organized Tour Contract even after the start of the tour by explaining the reason to the Traveler . ( a ) When the traveler is unable to continue the tour due to illness, absence of necessary caregiver or other reasons. ( b ) Disturbing the discipline of group behavior by violating the instructions of the Company by tour conductors or others for the safe and smooth implementation of the tour, or by assaulting or intimidating these persons or other accompanying travelers, etc. , when it interferes with the safe and smooth implementation of the trip. ( c ) In the event of natural disasters, wars, riots, suspension of tour services provided by transportation/accommodation facilities, etc., orders from public offices, or any other event beyond our control, and it becomes impossible to continue the tour. when it becomes 2. When the Company cancels the Agent-Organized Package Tour Contract based on the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler shall be extinguished only in the future . In this case, it shall be deemed that the liability of the Company regarding the Travel Services already provided to the Traveler has been effectively repaid. 3. In the case of the preceding paragraph, the Company shall pay, or pay in the future, cancellation fees, penalties , and other charges for the relevant travel services from the portion of the travel fee related to the travel services that the traveler has not yet received. We will refund the traveler after deducting the amount related to the necessary expenses.

(Refund of travel fee)

Article 19 _

In the event that the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 to 5 , or the agent-organized tour contract is canceled pursuant to the provisions of the preceding three articles, If there is an amount to be refunded to the traveler, in the case of a refund due to cancellation before the start of the tour, within 7 days counting from the day following the cancellation, in the case of a reduction or refund due to cancellation after the start of the tour will refund the relevant amount to the traveler within 30 days counting from the day after the tour end date stated in the contract document . 2. In the event that the Company concludes a communication contract with the traveler, the travel fee is reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or the communication contract is canceled pursuant to the provisions of the preceding three articles . In the event that there is an amount to be refunded to the traveler, the amount will be refunded to the traveler in accordance with the card membership agreement of the affiliated company. In this case, in the case of a refund due to cancellation before the start of the tour, within seven days counting from the day following the cancellation, in the case of a refund due to reduction or cancellation after the start of the tour, the Company will notify the end of the tour stated in the contract document. The amount to be refunded shall be notified to the Traveler within thirty days counting from the day following the date of the payment, and the date of notification to the Traveler shall be used for credit card usage. It will be the date of use.

(Arrangements for return trip after cancellation of contract)

Article 20 _

In the event that the Agent-Organized Tour Contract has been canceled after the start of the tour pursuant to the provisions of Article 18, Paragraph 1 , Item 1 or Item 3, the Company shall, at the request of the Traveler, Undertake arrangements for travel services necessary to return to the point of departure. 2. In the case of the preceding paragraph, all expenses required for the trip to return to the place of departure shall be borne by the traveler .

Chapter 5 _ Group contract

(group/group contract)

Article 21 _

The Company shall comply with the provisions of this chapter with respect to the conclusion of a Agent-Organized Package Tour Contract for which multiple travelers traveling on the same itinerary at the same time designate and apply for a responsible representative (hereinafter referred to as the “Contract Responsible Person”). apply.

(Contract Responsible Person)

Article 22 _

1.Except for cases where a special agreement has been concluded, the Company shall have all agency rights regarding the conclusion of a Agent-Organized Package Tour Contract for travelers who make up the organization/group (hereinafter referred to as “Constituent Members”) . , and transactions related to the travel business pertaining to the group/group will be conducted with the person responsible for the contract. 2. The person responsible for the contract must submit the list of constituents to the Company by the date specified by the Company . 3. The Company is not responsible for any obligations or obligations that the person responsible for the contract currently has or is expected to have in the future . 4. In the event that the person responsible for the contract does not accompany the group/group, the Company will consider the member appointed in advance by the person responsible for the contract to be the person responsible for the contract after the start of the tour .

Chapter 6 _ Itinerary management

(Itinerary management)

Article 23 _

The Company will endeavor to ensure the safe and smooth implementation of travel for travelers, and will carry out the following operations for travelers. However, this does not apply if the Company concludes a special contract with the traveler.

( a ) When it is recognized that there is a risk that the traveler will not be able to receive travel services during the trip, take necessary measures to ensure that travel services are provided in accordance with the agent-organized tour contract. ( b ) Arrange for alternative services if the content of the contract must be changed even after taking the measures set forth in the preceding item. In this case, when changing the travel itinerary, Even if the revised itinerary conforms to the purpose of the original itinerary In addition, when changing the contents of the travel service, strive to make the travel service after the change the same as the original travel service. make an effort.

(Our company’s instructions)

8 ーー

Article 24 _

During the period from the start of the tour until the end of the tour, when acting as a group, travelers must follow our company’s instructions to ensure a safe and smooth tour.

(Work of tour conductors, etc.)

Article 25 _

Depending on the content of the tour, the Company may have a tour conductor or other person accompany the business listed in each item of Article 23 and other business that the Company deems necessary in connection with the recruitment type planning tour, in whole or in part . I may let you do it. 2. As a general rule, the hours during which the tour conductors and other persons mentioned in the preceding paragraph are engaged in the work specified in the same paragraph shall be from 8:00 to 20:00 .

(Protective measures)

Article 26 _

If we recognize that a traveler is in need of protection due to illness, injury, etc., we may take necessary measures. In this case, if this is not due to reasons attributable to the Company, the traveler shall bear the costs required for such measures, and the traveler shall pay the costs by the method designated by the Company by the date designated by the Company. have to pay.

Chapter 7 Liability

(Responsibility of our company)

Article 27 _

In the performance of the Agent-Organized Package Tour Contract, the Company or a person to whom the Company has made arrangements on behalf of the Company pursuant to the provisions of Article 4 (hereinafter referred to as the “Arrangement Agent”) has died. If we have caused damage to the traveler intentionally or negligently, we will be responsible for compensating for the damage. However, the Company was notified within two years from the day following the occurrence of the damage. Only sometimes. 2. When the traveler suffers damage due to natural disasters, wars, riots, suspension of travel services such as transportation and accommodation facilities, orders from public offices, or other reasons beyond the control of our company or our agency . , The Company shall not be held responsible for compensating for such damages, except in the case of the preceding paragraph. 3. Notwithstanding the provisions of the same paragraph, the Company shall, in the case of domestic travel, within 14 days from the day following the occurrence of the damage , For overseas travel , the limit is 150,000 yen per traveler only when the Company is notified within 21 days (excluding cases where there is intentional or gross negligence on the part of the Company). and compensate.

(Special compensation)

Article 28 _

1.Regardless of whether or not our company’s liability based on the provisions of paragraph 1 of the preceding article arises, as specified in the attached special compensation regulations, the traveler’s life, body, or We will pay a predetermined amount of compensation and condolence money for certain damage to the baggage. 2. In the event that the Company is liable for the damages set forth in the preceding paragraph based on the provisions of paragraph 1 of the preceding article, the compensation set forth in the preceding paragraph to be paid by the Company shall be limited to the amount of damages to be paid based on that liability . regarded as compensation. 3. In the case stipulated in the preceding paragraph, our obligation to pay compensation under the provisions of paragraph 1 shall be limited to the damages payable by our company under the provisions of paragraph 1 of the preceding article (which shall be deemed to be damages pursuant to the provisions of the preceding paragraph) including the compensation paid.) shall be reduced by the amount equivalent to 4. Recruitment-type planning trips for travelers participating in our company’s recruitment-type planning trips that are implemented by our company after receiving a separate travel fee will be treated as part of the main recruitment-type planning travel contract . .

(Itinerary guarantee)

Article 29 _

The Company shall not be liable for any material changes in the contract details listed in the upper column of Appended Table 2 (changes listed in the following items (transportation/accommodation, etc., even if the transportation/accommodation agency, etc. has submitted the relevant travel services) . In the event of a shortage of seats, rooms or other facilities at the agency, etc.), it will be indicated in the lower column of the same table. We will pay a change compensation amount equal to or greater than the amount multiplied by the rate calculated within 30 days from the day following the tour end date. However, this does not apply if it is clear that the Company will be held responsible for the change based on the provisions of Article 27, Paragraph 1 . ( a ) change due to: stomach) natural disaster B) war c) Riot d) government order E) Suspension of provision of travel services such as transportation and accommodation facilities f) Provision of transportation services not based on the original operation plan door) Necessary measures to ensure the safety of the life or body of the travel participant ( b ) When the Agent-Organized Package Tour Contract is canceled in accordance with the provisions of Articles 16 through 18 , changes pertaining to the canceled part 2. When the Traveler wishes to seek the approval of the Company as stipulated in the preceding paragraph, the Traveler must fill out the prescribed matters on the form prescribed by the Company and submit it to the Company together with the prescribed fee. 3.If it becomes clear that our company will be held liable under Article 27 , Paragraph 1 for the change after the Company has paid the change compensation pursuant to the provisions of Paragraph 1, the Traveler must return the change compensation for the change to the Company. In this case, we will pay the balance after offsetting the amount of compensation for damages to be paid by us based on the provisions of the same paragraph and the amount of compensation for changes to be returned by the traveler.

(Traveler’s responsibility)

10 ーー

Article 30 _

If the Company suffers damage due to the intention or negligence of the traveler, the traveler must compensate for the damage. 2. When concluding an Agent-Organized Tour Contract, the Traveler must make efforts to understand the rights and obligations of the Traveler and other contents of the Agent – Organized Tour Contract by utilizing the information provided by the Company. yeah. 3. In order to smoothly receive the travel services described in the contract document after the start of the trip, if the traveler recognizes that travel services different from those in the contract document have been provided, promptly notify that fact at the travel destination. You must notify us, our arrangement agent, or the relevant travel service provider.

Chapter 8 Deposit for Repayment Business

(Repayment Business Security Deposit)

Article 31 _

Our company is a guarantor employee of the Japan Association of Travel Agents (3-22 Honmura-cho, Ichigaya, Shinjuku-ku, Tokyo) . 2. Esprigolf Co., Ltd. will deduct from the reimbursement business security deposit deposited by the Association of Travel Agents in the preceding paragraph regarding the claim arising from the transaction of the traveler or the constituent who has concluded a recruitment type planning travel contract with us. You can receive repayment until you reach 70 million yen. 3. As our company has paid a share of the reimbursement business security deposit to the Japan Association of Travel Agents based on the provisions of Article 22-10, Paragraph 1 of the Travel Agency Law, we will continue to operate our business based on Article 7, Paragraph 1 of the same law . No security deposit is provided.

(Complaint submission)

Article 32 _

Travelers may apply to the following associations for assistance in resolving complaints regarding the Company and the travel business if the parties are unable to resolve the complaints.

Record given name National Association of Travel Agents Location Nakaba Building 8F , 3-22 Ichigayahonmachi, Shinjuku-ku, Tokyo Talk (03) 5261-5311

10 ーー

Appended table 1 cancellation fee (related to Article 16 , paragraph 1)

1Cancellation fee for domestic travel

Division		Cancellation fee
1. Recruitment planning travel contracts other than the following items
stomach	Cancellation on or after the 20th day ( 10th day for day trips ) counted backward from the day before the start date of the tour (excluding the cases listed in B through E).	Within 20% of the travel fee
B	If cancellation is made on or after the 7th day counting back from the day before the start date of the tour (excluding the cases listed in C through E).	Within 30% of the travel fee
Ha	When canceling on the day before the travel start date	Within 40% of the travel fee
D	When canceling on the day of travel start (excluding the cases listed in E)	Within 50% of the travel fee
Ho	In the case of cancellation after the start of the trip or non-participation without contact	Within 100% of the travel fee
2 . Recruitment planning travel contract using a chartered ship		According to the provisions of the cancellation fee for the ship concerned

Remarks: The amount of the cancellation fee will be specified in the contract document.

2Cancellation fee for overseas travel

Division		Cancellation fee
1. Recruitment planning travel contract (excluding the travel contract listed in the next paragraph) that uses an aircraft when leaving or returning to Japan
stomach	40th day counting back from the day before the travel start date (excluding the cases listed in B through D).	Within 10% of the travel fee
B	Cancellation on or after the 30th day counting back from the day before the trip start date (excluding the cases listed in C and D)	Within 20% of the travel fee
Ha	In the case of canceling after two days before the start date of the tour (excluding the cases listed in D.)	Within 50% of the travel fee
D	In the case of cancellation after the start of the trip or non-participation without contact	Within 100% of the travel fee
2 . Recruitment planning travel contract using chartered aircraft
stomach	Cancellation on or after the 90th day counting back from the day before the trip start date (excluding the cases listed in B through D)	Within 20% of the travel fee
B	Cancellation on or after the 30th day counting back from the day before the trip start date (excluding the cases listed in C and D)	Within 50% of the travel fee
Ha	Cancellation on or after the 20th day counting back from the day before the trip start date ( excluding the cases listed in D. )	Within 80% of the travel fee
D	Cancellation or cancellation on or after the 3rd day counting back from the day before the trip start date in the case of non-attendance without contact	Within 100% of the travel fee
3. Recruitment type planning travel contract using a ship when leaving Japan and returning home		It depends on the provisions of the cancellation fee for the ship concerned.

Note : ” Peak hours ” are December 20th to January 7th , April 27th to May 6th and July 20th to August 31st .

Remarks: The amount of the cancellation fee will be specified in the contract document.

Appended table 2 compensation for change (related to Article 29 , paragraph 1 )

Changes that require payment of a change compensation fee	Per case rate (%)
	Before travel start date	After starting the trip
<< 1 >> Change the tour start date or tour end date stated in the contract document	1.50%	3.00%
《 2 》Changes in tourist spots or tourist facilities (including restaurants) or other travel destinations stated in the contract document	1.00%	2.00%
<< 3 >> Changing the grade of the transportation facility or equipment described in the contract document to one with a lower fee (if the total fee for the grade and equipment after the change is lower than that of the grade and equipment described in the contract document) limited to.)	1.00%	2.00%
《 4 》Changes to the type of transport agency or company name stated in the contract document	1.00%	2.00%
《 5 》Change to a different flight at the airport in Japan that is the starting point of the trip or the airport that is the ending point of the trip as stated in the contract document	1.00%	2.00%
《 6 》Change to a direct connecting flight or transit flight between Japan and outside Japan stated in the contract document	1.00%	2.00%
《 7 》Changes to the type or name of the accommodation facility stated in the contract document	1.00%	2.00%
<< 8 >> Changes to the type of guest room, facilities, scenery, and other guest room conditions of the accommodation facility stated in the contract document	1.00%	2.00%
《 9 》Among the changes listed in the previous items, changes to the matters described in the tour title of the contract document	2.50%	5.00%

Note 1 ) “Before the start of the trip” refers to the case where the traveler is notified of the change by the day before the start date of the trip, and “after the start of the trip” is the notification of the change to the traveler after the start of the trip. This is the case when Note 2 ) If a final document is delivered, this table shall be applied after replacing the term “contract document” with “final document”. In this case, if there is a change between the content of the contract document and the content of the final document, or between the content of the final document and the content of the travel services actually provided, one copy shall be made for each change. treated as a matter. Note 3 ) If the transportation facility related to the change listed in Item 3 or Item 4 involves the use of accommodation facilities, it will be treated as one case per night. Note 4 ) Regarding the change of the company name of the transport agency listed in Item 4, it does not apply when the grade or equipment is changed to a higher one. Note 5 ) Changes listed in Item 4, Item 7, or Item 8 will be treated as one change per boarding ship, etc. or per night. Note 6 ) Regarding the changes listed in item 9, the rates from item 1 to item 8 will not be applied, and item 9 will apply.

– Recruitment planning travel contract section

GDPR