Part of Arranged Travel Contract Chapter 1 General Provisions
First article ( Scope of application )
The Arranged Tour Contract concluded between the Company and the Traveler shall be governed by the provisions of these Terms and Conditions. Matters not stipulated in this contract shall be governed by laws and ordinances or generally established customs.
2 If the Company concludes a special agreement in writing to the extent that it does not violate the law and is not disadvantageous to travelers, that special agreement will take precedence regardless of the provisions of the preceding paragraph.
Article 2 ( Definition of terms )
“Arranged Tour Contract” as used in these Terms and Conditions means transportation, accommodation, or other A contract undertaking to make arrangements so that travel-related services ( hereinafter referred to as “travel services” ) can be provided.
2 In these terms and conditions, “Arranged Tour Contract” means that, in the Arranged Tour Contract, the Company promises to receive travel business handling charges for planning and arrangement from the traveler, or , undertaking travel-related planning and making arrangements so that the traveler can receive travel services in accordance with the plan.
3 In this agreement, “domestic travel” refers only to travel within Japan, and “overseas travel” refers to travel other than domestic travel.
4 In this agreement, “Tour Fee” means fares, accommodation fees, and other expenses paid to transportation and accommodation facilities, etc., in order for the Company to arrange travel services, as well as travel business handling fees prescribed by the Company (change procedure fees and cancellation fees ) . ) , excluding procedure fees .
5 In this section, a “communications contract” means a contract concluded between a card member of a credit card company affiliated with the Company ( hereinafter referred to as “affiliated company” ) and receiving an application by telephone, mail, facsimile or other means of communication. A card member of a partner company stipulated separately after the date on which such claims or obligations are to be fulfilled This means an arranged tour contract in which the traveler approves in advance that payment will be made in accordance with the terms and conditions, and that the travel fee, etc. is paid by the method specified in Article 15, paragraph 2 or 5.
6 In this part, “electronic acceptance notice” means a notice of acceptance of an application for a contract, which is a computer, facsimile machine, telex or telephone used by the Company among methods using information and communication technology (hereinafter ” electronic computer, etc.” ) and the electronic computer, etc. used by the traveler.
7 “Card usage date” as used in these Terms and Conditions means the date on which the traveler or the Company should pay the travel fee, etc., or perform the refund obligation based on the Arranged Tour Contract.
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Article 3 ( Termination of Arrangement Obligations )
When the Company has made arrangements for travel services with the due care of a prudent manager, the Company’s obligations under the Arranged Tour Contract will be terminated. Therefore, even if we were unable to conclude a contract to provide travel services with transportation/accommodation facilities, etc. due to reasons such as full occupancy, suspension of business, inappropriate conditions, etc., when we have fulfilled our obligations. , the Traveler must pay to the Company the handling charge for travel services prescribed by the Company ( hereinafter referred to as the “handling charge” ) . In the event that a communication contract has been concluded, the date of use of the card shall be the date on which the Company notifies the Traveler that the Company could not conclude a contract to provide travel services with transportation/accommodation facilities, etc.
Article 4 ( arrangement agent )
In the performance of the Arranged Tour Contract, the Company may entrust all or part of the arrangement to other travel agencies, persons who make arrangements as a business, or other assistants in or outside of Japan.
Chapter 2 Formation of Contract
Article 5 ( Contract application )
A traveler who intends to enter into an Arranged Tour Contract with the Company must fill out the prescribed matters in the application form prescribed by the Company and submit it to the Company together with the application fee separately determined by the Company.
2 Notwithstanding the provisions of the preceding paragraph, a Traveler who intends to enter into a Communications Contract with the Company must notify the Company of his/her membership number and the details of the Travel Service he or she wishes to request .
3 The application fee in Paragraph 1 shall be treated as part of the travel fee, cancellation fee, and other money to be paid by the traveler to the Company.
Article 6 ( Refusal to conclude a contract )
The Company may refuse to conclude an Arranged Tour Contract in the following cases: one When it is convenient for our business.
two When trying to conclude a communication contract, when the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the card member agreement of the affiliated company, such as when the traveler’s credit card is invalid.
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Article 7 ( When the contract was concluded )
An Arranged Tour Contract shall be concluded when the Company has accepted the conclusion of the contract and received the application fee in Article 5, Paragraph 1.
2 Notwithstanding the provisions of the preceding paragraph, the communication contract shall be concluded when the Company issues a notice of acceptance of the application in Article 5, Paragraph 2. However, if an electronic acceptance notice is issued in the contract, it shall be deemed to have been concluded when the notice reaches the traveler.
Article 8 ( Special Provisions for Conclusion of Contract )
Notwithstanding the provisions of Article 5, Paragraph 1, the Company may enter into an Arranged Tour Contract only by accepting the conclusion of the contract, without receiving payment of the application fee, based on a special written contract.
2 In the case of the preceding paragraph, the timing of the establishment of the Arranged Tour Contract shall be clarified in the document mentioned in the preceding paragraph.
Article 9 ( Special rules for tickets and accommodation tickets, etc. )
Notwithstanding the provisions of Paragraph 1 of Article 5 and Paragraph 1 of the preceding article, the Company shall not be liable for the travel fee for an Arranged Tour Contract (excluding a Planned and Arranged Tour Contract) for the sole purpose of arranging transportation services or accommodation services . Oral applications may be accepted for those that issue a document indicating the right to receive the provision of the travel service in exchange for
2 In the case of the preceding paragraph, the Arranged Tour Contract shall be concluded when the Company approves the conclusion of the contract.
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Article 10 ( contract document )
Promptly after the Arranged Tour Contract is concluded, the Company shall issue a document (hereinafter referred to as the “Contract Document”) to the traveler stating the itinerary, details of travel services, other travel conditions, and matters concerning the Company ‘s responsibilities . To do. However, we may not issue such contract documents when issuing tickets, accommodation coupons, or other documents indicating the right to receive the provision of travel services for all travel services arranged by our company.
2 In the event that the contract document set forth in the preceding paragraph has been delivered, the scope of travel services that the Company is obligated to arrange under the Arranged Tour Contract shall be as stated in the relevant contract document.
Article 10-2 ( Method of using information and communication technology )
The Company obtains the consent of the traveler in advance, and when concluding an Arranged Tour Contract, the document or contract stating the implementation schedule, the contents of the travel service, other travel conditions, and the matters related to the responsibility of the Company to be delivered to the traveler. When the matters to be stated in the document ( hereinafter referred to as “statements” in this Article ) are provided by means of information and communication technology in lieu of delivery of the document, the communication device used by the traveler Confirm that the entries have been recorded in the file provided in the
2 In the case of the preceding paragraph, if the communication device used by the traveler does not have a file for recording the items, the file provided on the communication device used by the Company ) and confirm that the traveler has read the information .
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Chapter 3 Contract Modification and Cancellation
Article 11 ( Change of contract details )
Travelers may request the Company to change the itinerary, contents of travel services and other contents of the Arranged Tour Contract. In this case, we will comply with the traveler’s request as much as possible.
2 In the case of changing the contents of the Arranged Tour Contract at the request of the Traveler in the preceding paragraph, in addition to bearing the cancellation fee to be paid to the transportation/accommodation facility, etc. when canceling the already completed arrangement, the penalty, and other expenses required for changing the arrangement. , you must pay the Company a change procedure fee prescribed by the Company. In addition, any increase or decrease in the travel fee resulting from changes in the content of the Arranged Tour Contract shall belong to the Traveler.
Article 12 ( Voluntary Cancellation by Traveler )
The Traveler may cancel all or part of the Arranged Tour Contract at any time.
2 When the Arranged Tour Contract is canceled in accordance with the provisions of the preceding paragraph, the Traveler shall pay for the Travel Services already provided to the Traveler, or cancellation fees and penalties for Travel Services not yet provided. In addition to bearing the expenses that have already been paid or will be paid to other transportation and accommodation facilities, etc., you must pay to our company the cancellation procedure fee prescribed by our company and the handling fee that we should have received.
Article 13 ( Cancellation due to reasons attributable to the traveler )
The Company may cancel the Arranged Tour Contract in any of the following cases: one When the traveler does not pay the travel fee by the prescribed date.
two When a telecommunications contract has been concluded and the traveler is unable to settle part or all of the liability related to the travel fee, etc. in accordance with the affiliated company’s card membership agreement, such as when the traveler’s credit card becomes invalid.
2 When the Arranged Tour Contract has been canceled in accordance with the provisions of the preceding paragraph, the Traveler has already paid, or will not In addition to bearing the costs that must be paid, you must pay to us the cancellation procedure fee prescribed by us and the handling fee that we should have received.
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Article 14 ( Cancellation due to reasons attributable to our company )
The Traveler may cancel the Arranged Tour Contract when it becomes impossible to arrange Travel Services due to reasons attributable to the Company.
2 When the Arranged Tour Contract has been canceled based on the provisions of the preceding paragraph, the Company has already paid, or will have to pay, the transportation/accommodation facilities, etc. as consideration for the Travel Services that the Traveler has already received. We will refund to the traveler the travel fee already received, excluding unavoidable expenses.
3 The provisions of the preceding paragraph shall not prevent the Traveler from claiming damages against the Company.
Chapter IV Travel Fee
Article 15 ( Travel fee )
The Traveler must pay the travel fee to the Company by the date set by the Company prior to the commencement of the tour.
2 When a communication contract has been concluded, the Company will receive payment of the travel fee using the card of the affiliated company without the traveler’s signature on the prescribed slip. In this case, the date of use of the card shall be the date on which the Company notifies the traveler of the content of the confirmed travel services.
3 Our company may change the tour price if there is a change in the tour price due to revisions in fares and charges of transportation and accommodation facilities, fluctuations in exchange rates, and other reasons before the start of the trip.
4 In the case of the preceding paragraph, any increase or decrease in the travel fee shall belong to the traveler.
5 In the event that the Company concludes a communication contract with a Traveler, the Company shall not be liable for any expenses incurred by the Traveler due to a third party, the provisions of Chapter 4, or the provisions of Article 25 or Article 26. In this case, the Company will receive payment of the expenses, etc. without the traveler’s signature on the prescribed slip using the card of the affiliated company. In this case, the card use date shall be the date on which the Company notifies the Traveler of the amount of expenses, etc. that the Traveler should pay to the Company or the amount that the Company should refund to the Traveler. However, if the Company cancels the Arranged Tour Contract pursuant to the provisions of Article 13, Paragraph 1, Item 2, the Traveler shall pay to the Company by the date specified by the Company using the payment method specified by the Company. You have to pay the expenses, etc.
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Article 16 ( Adjustment of travel fee )
In order for the Company to arrange travel services, the Company shall pay expenses paid to transportation/accommodation facilities, etc., which should be borne by the traveler, as well as handling fees (hereinafter referred to as “adjusted travel fees”) and travel expenses . In the event that the amount that has already been received as a price does not match, after the end of the tour, we will promptly settle the travel fee as stipulated in the next paragraph and paragraph 3.
2 If the adjusted travel fee exceeds the amount already received as the travel fee, the traveler must pay the difference to our company.
3 If the adjusted travel fee is less than the amount already received as the travel fee, the Company will refund the difference to the traveler.
Chapter 5 Organization/Group Arrangements
Article 17 ( Arrangements for groups/groups )
The Company shall apply the provisions of this chapter to the conclusion of an Arranged Tour Contract for which multiple travelers traveling on the same itinerary at the same time designate a responsible representative ( hereinafter referred to as the “Contract Responsible Person ” ) and apply for the Arranged Tour Contract. increase.
Article 18 ( Contract Responsible Person )
Except in cases where a special agreement has been concluded, the Company shall not have any agency authority regarding the conclusion of an Arranged Tour Contract for the travelers who make up the organization/group ( hereinafter referred to as the “constituent” ) . Transactions related to the travel business pertaining to the organization / group and the business of Article 21, paragraph 1 will be conducted with the contract manager.
2 The person responsible for the contract must submit the list of constituents to the Company or notify the number of persons to the Company by the date specified by the Company.
3 The Company shall not be held responsible for any obligations or obligations that the Person Responsible for Contract currently has or is expected to have in the future.
4 In the event that the person responsible for the contract does not accompany the group/group, the Company will consider the member appointed in advance by the person responsible for the contract to be the person responsible for the contract after the start of the tour.
Article 19 ( Special provision for conclusion of contract and delivery of contract documents )
When concluding an Arranged Tour Contract with the Person Responsible for Contract, regardless of the provisions of Article 5, Paragraph 1, the Company may approve the conclusion of the Arranged Tour Contract without receiving payment of the application fee.
2 In the case of concluding an Arranged Tour Contract without receiving payment of the application fee based on the provisions of the preceding paragraph, the Company shall issue a contract document to that effect to the person responsible for the contract, and the Arranged Tour Contract shall be executed by the Company. It shall be established when the contract document is delivered.
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Article 20 ( change of configurator )
If the person in charge of the contract requests to change the constituent, we will respond to this as much as possible.
2 Any increase or decrease in the tour price caused by the change in the preceding paragraph and the expenses required for such change shall belong to the Constituent Member.
Article 21 ( tour service )
At the request of the person in charge of the contract, the Company may have a tour conductor accompany the group/group and provide the tour service.
2 In principle, the content of the tour service provided by the tour conductor shall be the work necessary for group activities on the itinerary determined in advance.
3 In principle, tour conductors provide tour service from 8:00 to 20:00.
4 When the Company provides the tour service, the person responsible for the contract must pay the prescribed tour service fee to the Company.
Chapter 6 Planned and Arranged Travel
Article 22 ( Arranged trip )
The provisions of Articles 3 and 10 shall not apply to Planned and Arranged Tour Contracts.
Article 23 ( Contract documents and planning documents )
Promptly after the conclusion of the Planned Tour Contract, the Company shall deliver to the traveler the itinerary to be described in the planning document in the following paragraph, the details of the travel service entrusted by the traveler and other travel conditions, and the relevant planning document. We will issue a document stating the due date and other matters related to our responsibility.
2 The Company shall issue a plan document describing the plan contents related to the travel itinerary, the contents of the travel services, the travel price and other travel conditions prepared in accordance with the details of the tour entrusted by the traveler by the date set forth in the preceding paragraph.
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Article 24 ( Consent for planning )
When the Company has delivered the planning document in paragraph 2 of the preceding Article, the Traveler must notify the Company of their approval or disapproval of the plan by the date stated in the planning document.
2 If the traveler does not notify us of the preceding paragraph by the date stated in the proposal document, we will request the traveler to notify us within a certain period of time.
3 If the traveler does not give the notice of paragraph 1 by the date set forth in the preceding paragraph, the Company shall notify the traveler of the disapproval of paragraph 1 when the Company delivers the planning document set forth in paragraph 2 of the preceding article ( ) shall be deemed to have been given .
4 When the traveler has given notice of acceptance as set forth in paragraph 1 ( hereinafter referred to as the “notice of acceptance” ) , the traveler shall provide the Company with a handling fee for the plan ( hereinafter referred to as the “planning fee”). ) must be paid . In this case, the scope of travel services that the Company is obliged to arrange under the Planned and Arranged Tour Contract shall be as stated in the relevant plan document.
5 When the traveler gives a notice of non-acceptance ( including cases where it is deemed that the notice has been given pursuant to the provisions of paragraph 3 ) , the Company shall, at the time of the notice, notify the traveler of Article 12, paragraph 1 The planned and arranged travel contract shall be deemed to have been canceled in accordance with the regulations.
Article 25 ( Special provision for modification and cancellation of contract )
If the contents of the Planned Tour Contract are changed in accordance with the provisions of Article 11, Paragraph 1 before the traveler gives notice of acceptance, the provisions of the same Article, Paragraph 2 shall not apply. At this time, any increase or decrease in the tour price resulting from the change in the contents of the Planned and Arranged Tour Contract shall belong to the traveler.
2 When the Planned and Arranged Tour Contract is canceled pursuant to the provisions of Article 12, Paragraph 1 or Article 13, Paragraph 1, before the traveler gives the notice of acceptance (the contract is canceled pursuant to the provisions of Paragraph 5 of the preceding Article The same shall apply hereinafter. ) shall not be subject to the provisions of Article 12, Paragraph 2 or Article 13, Paragraph 2. At this time, the traveler must pay the planning fee to the Company. However, this does not apply when the Company has not started planning.
3 If the Company does not deliver the travel plan document to the traveler by the date stated in the document of Article 23, Paragraph 1, the traveler may cancel the Plan Arranged Tour Contract. At this time, the Company will refund to the traveler the travel fee that has already been received.
4 Regarding travel services that we are obliged to arrange pursuant to the provisions of paragraph 4 of the preceding article, if we are unable to conclude a contract to provide such services with transportation/accommodation facilities, etc., we will promptly make an alternative plan. We will issue a document ( hereinafter referred to as the “alternative plan document” ) .
5 When the traveler accepts the plan described in the alternative plan document, the scope of travel services that the Company is obliged to arrange pursuant to the provisions of paragraph 4 of the preceding Article shall be changed to those stated in the alternative plan document. At this time, any increase or decrease in the tour price resulting from the change in the contents of the Planned and Arranged Tour Contract shall belong to the traveler.
6 If the Traveler does not accept the plan described in the Alternative Plan Document, the Company shall deem that the Traveler has canceled the Planned and Arranged Tour Contract. At this time, the Company will refund to the traveler the travel fee that has already been received.
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Article 26 ( Special contract for all-inclusive charge )
may enter into a written special agreement ( hereinafter referred to as “Comprehensive Charge Special Agreement” ) to the effect that the travel fee shall be a fixed amount without specifying the breakdown thereof, and the travel fee shall not be reimbursed. I have.
2 In the event that a Comprehensive Charge Special Contract is concluded and the Planned Tour Contract is canceled in accordance with the provisions of Article 12, Paragraph 1, regardless of the provisions of Paragraph 2 of the same Article and Paragraph 2 of the preceding Article, the Traveler shall , must pay the cancellation fee specified in the separate table to the Company. However, this does not apply when the Company has not started making arrangements.
3 In the event that a Comprehensive Charge Special Contract is concluded and the Planned Tour Contract is canceled in accordance with the provisions of Article 13, Paragraph 1, notwithstanding the provisions of Article 13, Paragraph 2, the traveler shall, to the Company, In the event that the Traveler cancels the Planned and Arranged Tour Contract on the day following the date set forth in Article 15, Paragraph 1, a penalty fee equivalent to the cancellation fee stipulated in the preceding Paragraph must be paid.
4 When a blanket charge special contract is concluded, the provisions of Article 15, paragraphs 3 and 4, and Article 16 shall not apply, and shall be governed by the provisions of the following paragraphs to paragraphs 8.
5 In the case of concluding a special contract for all-inclusive charges, the applicable fares and charges ( hereinafter referred to as “applicable fares and charges” in this article ) for the transportation facility used are valid at the time of clarification at the time of concluding the special contract. When the amount is increased or decreased compared to the applicable fares/charges publicly announced as ) may be increased or decreased.
6 When the Company increases the Inclusive Charge as stipulated in the preceding paragraph, the Company will notify the Traveler to that effect before the 15th day counting back from the day before the start date of the tour.
7 When applicable fares/charges are reduced, the Company shall reduce the inclusive charge by the amount of reduction as stipulated in paragraph 5.
8 When the Inclusive Charge is increased based on the provisions of Paragraph 6, the Traveler may cancel the Planned and Arranged Tour Contract without paying the cancellation fee before the start of the tour, notwithstanding the provisions of Paragraph 2. increase.
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Chapter 7 Liability
Article 27 ( our responsibility )
In the performance of the Arranged Tour Contract, if the Company or a person entrusted by the Company to make arrangements on behalf of the Company in accordance with the provisions of Article 4 causes damage to the Traveler intentionally or negligently, the Company shall be liable to compensate for such damage. I will leave it to you. However, this is limited to when the Company is notified within two years from the day following the occurrence of the damage.
2 Notwithstanding the provisions of the same paragraph, the Company shall not be liable for any damage caused to baggage as set forth in the preceding paragraph, within 14 days for domestic travel and 20 days for overseas travel, counting from the day following the occurrence of the damage. Only when the Company is notified within one day, we will compensate up to 150,000 yen per traveler ( excluding cases where there is intentional or gross negligence on the part of the Company ) .
Article 28 ( special compensation )
In the performance of the Planned Tour Contract, regardless of whether or not our liability based on the provisions of paragraph 1 of the preceding article arises , ) Pursuant to Chapters 1 through 4, we will pay a predetermined amount of compensation and condolence money for certain damage to the life or body of the traveler while participating in the planned and arranged tour . . In this case, the term “sponsored trip” in the special compensation regulations shall be read as “planned and arranged trip”.
2 When the Company assumes responsibility for the damages set forth in the preceding paragraph based on the provisions of paragraph 1 of the preceding article, the compensation set forth in the preceding paragraph to be paid by the Company shall be limited to the amount of damages to be paid based on that liability. I assume.
3 In the case stipulated in the preceding paragraph, our obligation to pay compensation under the provisions of paragraph 1 shall be ) shall be reduced by an amount equivalent to
Article 29 ( Traveler’s Responsibility )
If the Company suffers damage due to the traveler’s intention or negligence, the traveler must compensate for the damage.
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Chapter 8 Business Deposit ( In the case of non-guarantee member of travel agency association )
Article 30 ( Business deposit )
Travelers or constituents who have concluded an arranged travel contract with us may receive reimbursement from the business security deposit deposited by us pursuant to the provisions of Article 7, Paragraph 1 of the Travel Agency Act in relation to claims arising from the transaction. can. 2 The name and address of the depository to which the Company deposits business security deposits are as follows. one Name 2 location
Chapter 8 Reimbursement Business Security Deposit ( In the case of a guarantee employee of a travel agency association )
Article 30 ( Repayment Business Security Deposit )
Our company is a guarantee employee of the Japan Association of Travel Agents ( 4-2-19 Akasaka, Minato-ku, Tokyo ) .
2 Travelers or constituents who have concluded an arranged travel contract with us shall receive reimbursement up to 70 million yen from the reimbursement business security deposit deposited by the Japan Association of Travel Agents in the preceding paragraph with respect to claims arising from the transaction. I can.
3 Based on the provisions of Article 22-10, Paragraph 1 of the Travel Agency Law, we have paid our share of the reimbursement business security deposit to the Japan Association of Travel Agents. No business guarantee is provided.
Esprit Golf Overseas Arranged Travel Travel Conditions
This travel conditions document is a transaction conditions explanation document stipulated in Article 12-4 of the Travel Agency Law and Article 12-5 of the same law.
It will be part of the contract document to be determined.
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(1) The customer and Esprit Golf Co., Ltd. or the travel agency making the application (hereinafter collectively referred to as the Company) will enter into an arranged travel contract (hereinafter referred to as the “Tour Contract”).
(2) At the request of the customer, the Company acts as an agent, intermediary, or intermediary for the customer, providing transportation, accommodation, and other travel-related services (hereinafter referred to as “travel services”) provided by transportation and accommodation facilities, etc. We undertake to make arrangements so that we can receive the provision of
(3) When arranging a trip, the Company will charge a predetermined handling fee in addition to fares, charges and other expenses paid to transportation and accommodation facilities (hereinafter referred to as “travel expenses”).
(4) The terms of the travel contract shall be based on this travel terms and conditions, and matters not stipulated in this travel terms and conditions shall be in accordance with our company’s travel agency agreement-arranged travel contract section (hereinafter referred to as “our company agreement”). If you would like to read our terms and conditions, please contact us. Or you can view it from our homepage.
(1) Please submit the necessary information and apply together with the prescribed application fee. Due to the nature of our business, we may ask you to fill in the necessary information on a dedicated document or screen. The application fee will be treated as part of the travel fee, cancellation fee, or penalty. Please pay the remaining amount so that we can confirm it by the 14th day counting back from the day before the start date of the tour . If you apply after the 14th day counting back from the day before the start date of the tour, please pay by the date specified by us before the start date of the tour .
(2) A Tour Contract shall be concluded when the Company approves the conclusion of the Contract and receives the application fee.
(3) Notwithstanding (2) above , the contract will be concluded without payment of the application fee in the following cases.
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[ 1 ] When a document to the effect that a contract is concluded is delivered to the customer without receiving payment of the application fee. (The contract will be concluded when the document is handed over, when it is sent by mail, or when it reaches the customer when it is sent by fax , e- mail, or the Internet.)
[ 2 ] When we hand over a document indicating the right to receive travel services in exchange for the travel fee by the date of travel departure. (The contract will be concluded when the Company accepts the conclusion of the contract.)
(1) Those who are in poor health, those who use wheelchairs or other equipment, those with physical or mental disabilities, those with food or animal allergies, those who are pregnant, or those who may be pregnant If you are traveling with an assistance dog for the disabled (seeing-eye dog, hearing dog, service dog), or if you require special consideration, please notify us at the time of application that special consideration will be required for participation. Please offer. (If you find yourself in any of these situations after the tour contract has been concluded, please notify us immediately.) We will inform you again, so please provide us with specific details of the measures that will be necessary during your trip.
(2) When receiving the request of the preceding item, we will respond to it within a possible and reasonable range. In this case, we may ask you about your situation and necessary measures, or request them in writing.
(3) If the customer is found to be a member of an organized crime group, affiliated with an organized crime group, or other anti-social forces, or has made violent or unreasonable demands, or has used threatening language or violence against the Company; We may refuse your application if you disseminate rumors, use fraudulent means or force to damage our credibility or interfere with our business.
(4) Persons under the age of 18 require parental consent.
(5) We may refuse your application for other business reasons.
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The Company will promptly deliver to the customer a contract document describing the itinerary, details of travel services, other travel conditions, and matters concerning the Company’s responsibilities after the conclusion of the travel contract. The contract document consists of this travel condition book, travel acceptance form, itinerary, travel price estimate, etc. However, we may not deliver such documents when we deliver tickets, accommodation coupons, or other documents indicating the right to receive the provision of travel services for all travel services arranged by our company.
(1) Please pay the travel fee (meaning travel expenses and our handling fee) by the date stated in the contract document.
(2) Our company may change the tour price if there is a change in the tour price due to revisions in fares and charges of transportation and accommodation facilities, fluctuations in exchange rates, and other reasons before the start of the trip. .
(3) If the travel fee actually paid does not match the travel fee received, the Company will settle the travel fee promptly after the end of the tour.
(4) Even if you do not conclude a communication contract, if you are a card member of an affiliated card company and you have given your consent, we will use the affiliated company’s card without your signature. You may be required to pay travel fees (including application fees and additional fees), cancellation fees, penalties, additional miscellaneous expenses, etc. In this case, unless otherwise requested by the customer, the date of use of the card shall be the date of acceptance by the customer.
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Travel procedures such as passports, visas, vaccination certificates, etc. required for travel must be completed by the customer. However, in accordance with the travel procedure agency agreement, we will charge a prescribed fee and perform some of the travel procedures on your behalf. In this case, the Company will not be held responsible for any inability to obtain a passport or visa due to reasons attributable to the customer.
When a customer requests to change the content of the contract, we will comply with the customer’s request as much as possible. In this case, the Company may change the tour price. In addition, the following charges will apply.
[ 1 ] Cancellation fees and penalties to be paid to transportation/accommodation facilities, etc. for changes (including refund fees if the airline ticket has already been issued)
[ 2 ] Change procedure fee prescribed by the Company
(1) The customer may cancel the tour contract in whole or in part at any time by paying the fee specified in (5 ) of this paragraph. We will accept your request to cancel the contract during our business hours.
(2) If it becomes impossible to arrange travel services due to reasons attributable to the Company, the customer may cancel the travel contract. In this case, we will refund the travel fee already received after deducting the expenses paid to the travel service provider as consideration for the travel service already received by the customer.
(3) If the customer does not pay the tour fee by the date specified in Clause 5 , the Company may cancel the tour contract. In this case, the customer will be required to pay the fee specified in (5) of this section.
(4) When the customer is found to be a member of an organized crime group, affiliated with an organized crime group, or other anti-social forces, or makes violent or unreasonable demands, or uses threatening language or violence against the Company. We may cancel the tour contract if you spread rumors, use fraudulent means or force to damage our credibility or interfere with our business. In this case, the customer will be required to pay the fee specified in (5) of this section.
(5) In the case of (1), (3) and (4) of this section , the following charges shall be paid.
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[ 1 ] Expenses paid to travel service providers under the pretext of compensation for travel services that the customer has already received, or cancellation fees, penalties, etc. related to travel services that have not yet been provided (if air tickets have already been issued including refund fees.)
[ 2 ] Cancellation procedure fee prescribed by the Company
[ 3 ] Handling fee that our company should have received
A travel contract applied for by multiple travelers traveling on the same itinerary at the same time (hereinafter referred to as “members”) by appointing a responsible representative will be handled as follows.
(1) The Company deems that the representative designated by the customer (hereinafter referred to as the “Contract Responsible Person”) has all agency authority regarding the conclusion of the travel contract for the member, and We will conduct transactions, etc. related to this with the person responsible for the contract.
(2) The Company is not responsible for any debts or obligations that the person responsible for the contract currently has or is expected to have in the future.
(3) The person in charge of the contract shall submit the list of constituents by the date specified by the Company after the conclusion of the contract. The person responsible for the contract shall obtain the consent of the Constructor himself/herself for the provision of information to a third party pursuant to Clause 17 .
(4) If the person responsible for the contract does not accompany the group/group, the person appointed by the person responsible for the contract in advance will be deemed the person responsible for the contract after the start of the trip.
(5) If the person in charge of the contract requests a change of members, we will respond to this as much as possible. Any increase or decrease in travel expenses resulting from changes in members shall be attributed to the member.
(6) The customer will be responsible for the operation of the tour, but the Company will provide the tour service after receiving a prescribed tour service fee at the request of the person in charge of the contract. As a general rule, tour conductors’ service content shall be the work necessary for group activities on the itinerary determined in advance. The tour conductor will perform the relevant work under the direction of the person in charge of the contract. In principle, tour conductors work from 8:00 to 20:00 .
(1) The scope of our responsibility is limited to the arrangements described in paragraph 1 (2) .
(2) In the performance of the Tour Contract, if the Company or a person entrusted by the Company to make arrangements (hereinafter referred to as the Arrangement Agent) intentionally or negligently causes damage to the customer, the customer shall not be liable for We will compensate for the damage. However, this is limited to cases where the Company is notified within two years from the day following the occurrence of the damage.
(3) If the customer suffers damage due to any of the following reasons, the Company shall not be held responsible for (1) of this section. (1) Natural disasters, wars, riots, or changes in itineraries or cancellations of trips caused by these (2) Damage caused by accidents or fires at transportation or accommodation facilities (3) Suspension of services provided by transportation or accommodation facilities, or for these reasons ⑤ Food poisoning ⑥ Theft ⑦ Delays, interruptions, schedule changes, route changes, etc. of transportation facilities, or caused by these Change of itinerary ⑧ Damages caused by the customer’s own intention or negligence ⑨ Damages caused by other reasons beyond the involvement of the Company or the Company’s arrangement agent
(4) Regarding the damage of this paragraph (2) caused to baggage , regardless of the provisions of this paragraph (2) , only if the Company is notified within 21 days from the day after the damage occurred. , will be compensated. However, regardless of the amount of damage, the amount of compensation that our company will provide will be up to a maximum of 150,000 yen per person (excluding cases where our company is intentional or grossly negligent).
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If the Company suffers damage due to the customer’s intentional act, negligence, or an act that violates laws, regulations, or public order and morals, the customer will compensate the customer for the damage.
12 . Non-application of special compensation regulations
Regarding this tour contract, the special compensation regulations of our company’s travel agency agreement appendix do not apply.
The Company, etc. will receive payment of travel fees, cancellation fees, etc. without the member’s signature on a prescribed slip from a card member (hereinafter, “member”) of a credit card company with whom the Company has an alliance (hereinafter, “affiliated company”). (hereinafter referred to as “Communication Contract”).
“Travel conditions under a communication contract” differ from “Travel conditions under a normal travel contract” in the following points.
(1) A travel contract based on a communication contract shall be deemed to have been concluded when the customer receives a notice of acceptance of the Company’s conclusion of the travel contract. In addition, when applying, please notify us of your membership number, card expiry date, etc.
(2) “Power card use date” means the date on which the Member and the Company should pay the travel fee, etc., or fulfill the refund obligation based on the travel contract. The day on which the travel fee is fully used shall be the day on which the customer is notified of the confirmed travel services. In addition, the “prescribed fee for canceling the contract” stipulated in paragraph 8 will be refunded within 7 days counting from the day following the day on which the request for cancellation is made, with the amount deducted from the tour fee . . = related to paragraphs 5 and 8
(3) If payment by the credit card requested by the Member cannot be made due to credit reasons, etc., the Company shall cancel the communication contract and charge the charges set forth in Clause 8 (3) . However, this does not apply if the travel fee is paid in cash by the date separately designated by the Company.
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Depending on the travel destination, there may be cases where information regarding travel to the country/region, such as the “Ministry of Foreign Affairs Overseas Danger Information”, is issued. At the time of application, we will give you a document regarding overseas risk information. Also, please check the “Ministry of Foreign Affairs Overseas Safety Website: https://www.anzen.mofa.go.jp/ “. We do not accept travel arrangements to countries or regions where the Ministry of Foreign Affairs’ “Overseas Danger Information” has issued “Level 4: Please evacuate. Please refrain from traveling. (Evacuation advisory)”. In addition, we will not accept travel arrangements to countries or regions where “Level 3: Do not travel. (Recommendation to cancel travel)” has been issued, except in unavoidable cases such as business travel. Also, if you register your travel itinerary, place of stay, contact information , etc., you can receive the latest danger information of your place of stay and emergency contact e-mails, etc. We recommend registering with .jp/tabireg/ .
For the sanitary conditions at your travel destination, please check the “Ministry of Health, Labor and Welfare Quarantine and Infectious Disease Information Website https://www.forth.go.jp/ “.
If you become ill or injured during your trip, you may incur a large amount of medical expenses, transportation expenses, etc. In the case of an accident, it may be very difficult to claim compensation for damages from the perpetrators and to collect the compensation. In order to secure these, we recommend that you take out a sufficient amount of overseas travel insurance on your own. For overseas travel insurance, please contact the sales staff at the store where you applied.
(1) When accepting a travel application, the Company will acquire the customer’s personal information for the prescribed items. It is up to you to select the items of personal information you provide to us, but if you do not provide all or part of your personal information, We may not be able to accept your application or request if we are unable to complete the necessary procedures for making arrangements and receiving those services. Acquired personal information will be handled by the (general) travel business handling manager on behalf of the personal information manager.
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(2) The Company will use the personal information obtained in accordance with the preceding item to contact the customer, and also to arrange travel services for the trip the customer has applied for and the procedures for receiving those services. In addition, to the extent necessary for the convenience of customers shopping at souvenir shops at travel destinations, transportation facilities, accommodation facilities, etc., insurance companies, public offices, and souvenir shops (all of which include overseas transfers). , we will provide the personal information obtained in the previous item and the personal data related to the flight number to be boarded by sending it in advance by electronic means. In addition, the Company may use the personal information obtained in the previous item, the browsing history of the Company’s website, the purchase history, and the behavior history when using the application provided by the Company. Guidance ② Request for opinions and impressions after participating in the trip ③ Request for questionnaire ④ Provision of special services ⑤ We may use your personal information to create statistical materials.
(3) We may ask for the personal information of the contact person during the customer’s trip in preparation for illness, accidents, etc. during the trip. This personal information will be used when we recognize that it is necessary to contact the contact person in the event that the customer has an illness. The customer shall obtain the consent of the contact person to provide the personal information of the contact person to the Company.
(4) The Company shall handle part or all of the business handling personal information acquired pursuant to (1) of this section in the itinerary management business such as arrangement agency business, tour escort business, and mediation service business at airports, etc. We may outsource to a third party (including overseas transfer). In this case, we will select the outsourced company based on our standards and deposit personal information after concluding a confidentiality agreement.
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(5) The Company will not share personal data of customers held by the Company with the minimum range necessary for contacting customers, such as names, addresses, telephone numbers or e-mail addresses, with the Company’s group companies. We will use it jointly with The group companies concerned may use this information for the business guidance of each company, the simplification of the customer’s application, the guidance of the contents of the event, etc., and the shipping of the purchased products. Please refer to our website ” https://www.youtube.com/watch ? ://espritgolf.net/ “.
(6) The Company shall promptly respond to requests from customers for notification of purpose of use, disclosure, correction, addition, deletion, suspension of use, erasure, and records provided to third parties.
(7) Please refer to our website ” https://espritgolf.net/ ” for the legal systems of foreign countries to which we transfer your personal data overseas in accordance with items 2 and 4 above .
(8) Business operators to whom we transfer your personal data overseas in accordance with item 2 above , in principle , take measures to protect personal information in accordance with the eight principles of the OECD Privacy Guidelines . If no part is taken, we will provide information on that fact and its contents in the individual transaction terms explanation document.
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(1) Expenses associated with personal guidance, shopping, etc., when a tour conductor is requested by the customer, expenses associated with the occurrence of injury, illness, etc. of the customer, loss of baggage due to carelessness of the customer, recovery of forgotten items In the event that there are various expenses associated with this or other expenses required for separate action arrangements, those expenses will be borne by the customer.
(2) We may guide you to a souvenir shop for your convenience, but you are responsible for any purchases you make. We are unable to assist with product exchanges or returns. If there is a duty-free refund, please be sure to prepare the purchased items as hand luggage, and check the procedure at the souvenir shop, airport, etc., and carry out the procedures yourself. Some items are prohibited from being brought into Japan by the Washington Convention and domestic laws, so please be careful when purchasing .
(3) In the case of a local tour, the responsibility of the operator and the responsibility of the customer are all based on the regulations of the operator and local laws.
(4) Our company will not re-implement the tour under any circumstances.
Based on April 2022 standards
