Terms and Conditions for Domestic Package Tours

Contract Docs

Esprit Golf Terms and Conditions for Domestic Package Tours

*Please be sure to read these Terms and Conditions before applying.

These Terms and Conditions, together with the brochure, constitute the written explanation of transaction conditions as stipulated in Article 12-4 of the Travel Agency Act and form part of the written contract as stipulated in Article 12-5 of the same Act.

1. Package Tour Contract

This tour is planned, marketed, and operated by Esprit Golf Co., Ltd. (hereinafter referred to as “the Company”), and customers participating in this tour will enter into a package tour contract (hereinafter referred to as the “Travel Contract”) with the Company.

The contents and conditions of the Travel Contract are governed by the promotional advertisements, brochures, these Travel Conditions, the confirmation document (final itinerary) provided prior to departure, and the section on Package Tour Contracts in the Company’s Travel Agency Terms and Conditions.

The Company undertakes to make arrangements and manage the itinerary so that customers can receive transportation, lodging, and other travel-related services (hereinafter referred to as “Travel Services”) provided by transportation and lodging providers, etc., in accordance with the travel itinerary established by the Company.

2. Travel Application and Formation of the Travel Contract

Please submit your application by filling out the Company’s prescribed travel application form (hereinafter referred to as the “Travel Application Form”) with the required information at <1> the Company or <2> a “Contracted Business Office” as defined by the Travel Agency Act (hereinafter, <1> and <2> are collectively referred to as “the Company and its affiliates”), and attaching the application fee or the full travel price listed below. The application fee will be treated as a partial or full payment toward the “travel cost,” “cancellation fee,” or “penalty fee.” Furthermore, if you withdraw your application before the travel contract is concluded as stipulated in paragraph (3) of this section, we will refund the full amount of the application fee received.

Travel Cost	Application Fee (per person)
JPY 300,000 or more	JPY 50,000 or more
JPY 150,000 or more but less than JPY 300,000	JPY 30,000 or more
Less than JPY 150,000	JPY 20,000 or more

However, for specific periods and specific itineraries, the amounts shall be as separately stipulated in the brochure. These amounts may also differ if a loan is used.

*The term “travel cost” in the table above refers to the “travel cost subject to payment” as defined in Section 7(3).

2. We accept applications for travel contract reservations via telephone, mail, fax, the Internet, or other means of communication. In such cases, the contract is not formed at the time of reservation; you must submit the application form and pay the application fee to us within three days from the day following the date on which we notify you of our acceptance of the reservation. If the application fee is not paid within this period, we will treat the application as having never been made.
3. The travel contract shall be concluded when we accept the contract and receive the deposit specified in paragraph (1) of this section. However, the conclusion of a travel contract via a distance contract shall be governed by the provisions of Section 21.
4. If you require special accommodations for participating in the tour, please notify us at the time of booking. We will accommodate these requests to the extent possible.
5. Any costs incurred by us for special measures taken on your behalf based on a request under paragraph (4) of this section shall be borne by you.

6. Group Contracts

<1> With regard to the conclusion of a packaged tour contract applied for by multiple travelers traveling the same itinerary at the same time who have designated a responsible representative (hereinafter referred to as the “Contract Representative”), we shall apply the provisions of paragraphs <2> through <5> of this section.

<2> Unless otherwise agreed upon in a special provision, the Company shall deem the Contract Representative to have full authority to act on behalf of the travelers comprising the group (hereinafter referred to as “Group Members”) in concluding the Package Tour Contract, and all transactions regarding travel services for said group shall be conducted with the Contract Representative.

<3> The contract representative must submit a list of members to us by the date specified by us.

<4> We shall bear no responsibility whatsoever for any debts or obligations that the contract representative currently owes or is expected to owe in the future to the members.

<5> If the contract representative does not accompany the group, we will, after the start of the trip, regard a member previously designated by the contract representative as the contract representative.

3. Handling of the Waiting List

If, at the time of application, a travel contract cannot be concluded immediately due to the tour being fully booked, rooms being fully occupied, or other reasons, we may, with the customer’s consent and after confirming the deadline by which the customer is willing to wait in a “cancellation-pending” status, register the customer as a “waiting list customer” and make efforts to accept the customer’s application. This is referred to as “waiting list registration.” Even in this case, we will collect an amount equivalent to the application fee. At this point, the travel contract has not yet been concluded. Furthermore, if “the customer requests cancellation of the waiting list registration before we notify them that we can accept their application,” or if “we are ultimately unable to accept the application by the agreed-upon waiting period,” we will refund the amount equivalent to the application fee.

In the case described in Section (1) above, the reservation for the tour associated with the waiting list registration shall be deemed confirmed when we notify you that we can accept your application and such notification reaches you.

The “amount equivalent to the application fee” we have received will be treated as the “application fee” once the reservation is confirmed.

4. Application Conditions

Persons under the age of 18 must provide a written consent form from a legal guardian. Additionally, persons under the age of 15 at the start of the trip may be required to be accompanied by a guardian.

For trips with special participation requirements, we may decline your application if your gender, age, qualifications, skills, or other conditions do not meet the criteria specified by us.

If you have health issues, use assistive devices such as a wheelchair, have a physical or mental disability, have food or animal allergies, are pregnant or may be pregnant, are accompanied by a service animal (guide dog, hearing dog, or assistance dog), or require other special accommodations, please inform us at the time of application that you require special consideration for participation (please also notify us immediately if any of these conditions arise after the travel contract has been concluded). We will provide you with further guidance, so please specify the specific measures required during your trip.

Upon receiving a notification as described in the preceding paragraph, we will accommodate your request to the extent that it is possible and reasonable. In doing so, we may ask you about your circumstances and the necessary measures, or request that you provide this information in writing.

To ensure the safe and smooth execution of the trip, we may require conditions such as the accompaniment of an assistant or companion, the submission of a doctor’s medical certificate, or modifications to parts of the itinerary. Furthermore, if we are unable to arrange the measures requested by you, we may refuse your application for the travel contract or cancel the travel contract. Please note that, in principle, you are responsible for the costs associated with any special measures we take on your behalf based on your request.

If we determine that, during the trip, you have fallen into a condition requiring a medical diagnosis or treatment due to illness, injury, or other reasons, we will take the necessary measures to ensure the smooth operation of the trip. All costs associated with this shall be borne by you.

As a general rule, customers may not split from the group for personal reasons. However, depending on the tour itinerary, we may accept such requests under separate conditions.

If a customer leaves the tour group for personal reasons, they must notify us in writing, stating the reason, whether they intend to rejoin the group, and the scheduled date and time of their return.

If we determine that a customer is causing a nuisance to other customers or is likely to interfere with the smooth operation of group activities, we may refuse their participation.

We may refuse participation if a customer is determined to be a member of, an associate of, or affiliated with an organized crime group, a company associated with such a group, a corporate extortionist, or any other antisocial force.

We may refuse participation if a customer makes violent or unreasonable demands against us, engages in threatening behavior or uses violence in connection with business transactions, or commits any acts equivalent to these.

We may refuse your participation if you spread false rumors, use deception or intimidation to damage our reputation, interfere with our business operations, or engage in any similar acts.

We may also refuse your application for other operational reasons.

5. Contract Document and Confirmation Document (Final Travel Itinerary)

Promptly after the conclusion of the contract as stipulated in Paragraph 2(3), we will provide you with a document (hereinafter referred to as the “Contract Document”) setting forth the travel itinerary, the details of travel services, other travel conditions, and matters concerning our liability. The Contract Document consists of the brochure and these Travel Conditions.

If the travel itinerary or the names of major transportation and lodging providers are not finalized in the Contract Document referred to in paragraph (1) of this section, we will list the names of the lodging providers scheduled for use and the major transportation providers indicated as essential. Following the delivery of the Contract Document, no later than the day before the travel start date (or, for applications made on or after the seventh day prior to the travel start date, no later than the travel start date itself), we will provide you with a document (hereinafter referred to as the “Confirmation Document”) detailing the finalized arrangements.

If, after the contract is concluded as stipulated in Paragraph 2(3), we receive an inquiry requesting confirmation of the arrangement status, we will explain the status of the arrangements even before the Confirmation Document is provided.

The scope of travel services that we are obligated to arrange and manage under the Package Tour Contract shall be as set forth in the contract document referred to in Paragraph (1) of this section. However, if we have provided the Confirmation Document (Final Travel Itinerary) referred to in Paragraph (2) of this section, the scope shall be as set forth in said Confirmation Document.

6. Payment Due Date for Travel Costs

Travel costs must be paid no later than the date falling 14 days prior to the day before the travel start date (hereinafter referred to as the “Reference Date”).

If an application is submitted on or after the Reference Date, payment must be made by the time of application or by the deadline specified by us prior to the travel start date.

7. Application of Travel Costs

Unless otherwise noted, among participating customers, those aged 12 or older are charged the adult rate, and those aged 6 or older (3 or older for air travel packages) but under 12 are charged the child rate.

Travel costs are listed in the brochure. Please confirm the rates based on the departure date and number of participants.

“Travel Costs Subject to Payment” refers to the “amount listed as the travel cost” in the promotional advertisement or brochure, plus the “amount listed as additional charges,” minus the “amount listed as discounts.” This total amount serves as the basis for calculating the “Deposit” in Section 2(1), the “Cancellation Fee” in Section 13(1), the “Penalty Fee” in Section 14(1)[2], and the “Change Compensation” in Section 20.

8. What Is Included in the Travel Price

Fares and charges for the transportation providers specified in the itinerary (Classes vary by tour; standard class seats apply unless otherwise specified.), accommodation fees, meal costs, sightseeing fees (admission, tours, guides, etc.), consumption tax and other taxes, service charges, airport facility usage fees, etc.

For tours accompanied by a tour escort, this also includes the tour escort’s expenses and gratuities necessary for group activities.

Other expenses explicitly listed in the brochure as “Included in the Travel Price.”

Regarding items (1) through (3) above, no refunds will be issued even if you do not use some of these services due to your own circumstances.

9. Items Not Included in the Tour Price

In addition to the items listed in Section 8, the following are not included in the tour price. The following are examples of such items.

Excess baggage fees (for items exceeding the specified weight, volume, or number)

Dry cleaning, telegrams, telephone charges, and other communication fees; additional meals and beverages; other personal expenses; and any associated taxes and service charges

Admission fees and transportation costs for sections or segments of the itinerary described as “free time,” “self-guided sightseeing,” “separate charge,” or “at the customer’s expense”

Surcharge for single-occupancy rooms

Fees for optional tours (short trips requiring a separate fee) available only to those who wish to participate

Other additional charges not included in the itinerary that arise at the customer’s own request (admission fees, meal costs, transportation costs, etc.)

Transportation and accommodation costs between your home and the departure/arrival point

10. Changes to the Terms of the Travel Contract

Even after the travel contract has been concluded, the Company may make changes to the itinerary if natural disasters, acts of war, riots, suspension of travel services by transportation or lodging providers, orders from government authorities, the provision of transportation services that deviate from the original schedule, or other circumstances beyond our control, we may, when deemed unavoidable to ensure the safe and smooth execution of the trip, change the travel itinerary, the content of travel services, or other terms of the travel contract (hereinafter referred to as the “Contract Terms”). In such cases, we will promptly explain to you in advance the reasons why the circumstances are beyond our control and the causal relationship between them and the changes. However, in cases of emergency where it is unavoidable, we will provide this explanation after the change has been made.

11. Changes to the Travel Price

Even after the travel contract has been concluded, we may change the travel price in the following cases:

If the fares or charges of the transportation providers used increase or decrease significantly beyond what is normally anticipated due to significant changes in economic conditions or other factors, we will increase or decrease the travel price within the scope of such increase or decrease. However, if the travel price is increased, we will notify the customer of such increase no later than the 15th day prior to the travel start date, counting backward from the day before the travel start date.

If there is a significant reduction in the applicable fares and charges specified in this paragraph (1), we will reduce the travel price by the amount of such reduction in accordance with the provisions of this paragraph (1).

If the terms of the contract are changed pursuant to Paragraph 10 and the costs required to carry out the tour increase or decrease, the Company may adjust the tour price within the scope of the resulting difference, except in cases where the change is due to a shortage of seats, rooms, or other facilities at transportation or lodging providers, even though the relevant travel services are being provided. However, the customer shall bear any cancellation fees, penalty charges, or other expenses already paid or to be paid in the future for travel services that were not provided due to such a change in the contract terms.

If we state in our brochures or other materials that the travel price varies depending on the number of participants using transportation or lodging services, and if the number of participants changes after the travel contract is concluded for reasons not attributable to us, we may adjust the travel price in accordance with the terms stated in our brochures or other materials.

12. Substitution of a Customer

You may transfer your position under the travel contract to another person with our consent. In such cases, you must complete the prescribed form with the required information and submit it to us along with a handling fee (1,000 yen per person plus consumption tax). (If airline tickets or similar documents have already been issued, we may charge separate fees related to reissuance.)

The transfer of status under the travel contract shall take effect upon our approval, and thereafter, the transferee shall succeed to all rights and obligations of the customer under said travel contract. Please note that we may refuse such a substitution.

13. Cancellation of the Travel Contract by the Customer

[1] Before the Start of the Trip

You may cancel the travel contract at any time by paying the cancellation fees specified in the table below. Note that the “travel contract cancellation date” referred to in the table is based on the time you notify us of your intention to cancel during the business hours of the branch office where you made your reservation.

Table 1: Cancellation Fees

Travel Contract Cancellation Date	Cancellation Fee (per person)
(1) Travel contracts other than those described in (2) below (travel contracts not involving chartered vessels)
1. Cancellation on or after the 20th day (10th day for day trips) prior to the travel start date	20% of the Travel Price
2. Cancellation on or after the 7th day prior to the travel start date	30% of the Travel Price
3. Cancellation on the day before the trip start date	40% of the Travel Price
4. Cancellation on the day the trip begins	50% of the Travel Price
5. Cancellation after the trip begins or failure to join the tour without notice (No-show)	100% of the Travel Price
(2) Travel contracts involving the use of a vessel	Subject to the cancellation fee provisions applicable to the vessel concerned

2. Customers may cancel the travel contract without paying a cancellation fee in the following cases:

A. When the terms of the contract are changed pursuant to Paragraph 10, provided, however, that such change is one listed in the left column of the table in Paragraph 20 or is otherwise significant.

B. When the travel price is increased pursuant to the provisions of Paragraph 11(1).

© When natural disasters, acts of war, riots, suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances arise, rendering the safe and smooth execution of the trip impossible or highly likely to become impossible.

(d) When we fail to provide the customer with the final written confirmation (final itinerary) by the deadline specified in Paragraph 5.

(e) When, due to reasons attributable to us, it becomes impossible to carry out the trip in accordance with the itinerary specified in the written contract.

If the travel contract is canceled pursuant to 1 of this section (Table 1: Cancellation Fees), we will refund the balance remaining after deducting the prescribed cancellation fee from the travel fare (or application fee) already paid. If the application fee alone is insufficient to cover the cancellation fee, we will collect the difference. In addition, if a price difference arises due to a change in the number of occupants per room, we will collect the difference from each participating customer.

If the travel contract is canceled pursuant to Section [1] 2. of this article, we will refund the full amount of the travel fare (or deposit) already paid.

(2) After the Start of the Trip

If, after the start of the trip, you cancel the travel contract or temporarily withdraw from the trip for personal reasons, this will be deemed a waiver of your rights, and no refund will be provided.

If, for reasons not attributable to you, you are unable to receive the travel services specified in the final itinerary, you may cancel the portion of the contract relating to the travel services that have become unavailable without paying a cancellation fee. In such cases, we will refund to you the portion of the travel price corresponding to the services you can no longer receive, minus any cancellation fees, penalties, or other expenses already paid or to be paid in connection with those travel services (limited to cases not attributable to our fault).

14. Termination of the Travel Contract by the Company

[1] Before the Start of the Trip

The Company may terminate the travel contract before the start of the trip by explaining the reasons to the customer in the following cases:

A. When it becomes clear that the customer does not meet the conditions for participating travelers—such as gender, age, qualifications, skills, or other requirements—that the Company has specified in advance.

B. When the customer is deemed unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.

© When it is determined that the customer is causing a nuisance to other customers or is likely to interfere with the smooth operation of the group tour.

(d) When the customer demands a burden exceeding reasonable limits with regard to the terms of the contract.

(e) When the number of customers does not reach the minimum number of participants specified in the brochure. In this case, we will notify the customer of the cancellation of the trip no later than the 13th day (or the 3rd day for day trips) prior to the trip start date, counting backward from the day before the trip start date.

(f) When the travel conditions explicitly stated by us in advance are not met, or when there is a very high likelihood that they will not be met—such as insufficient snowfall on a ski trip.

(k) In the event of natural disasters, war, riots, suspension of services by transportation or lodging providers, orders from government authorities, or other circumstances beyond our control, if it becomes impossible, or there is a very high likelihood that it will become impossible, to conduct the trip safely and smoothly in accordance with the itinerary set forth in the written contract.

2. If the customer fails to pay the travel fare by the deadline specified in Paragraph 6, the Company shall deem the customer to have canceled the travel contract as of the day following said deadline. In such cases, the customer shall pay the Company a penalty equivalent to the cancellation fee specified in [1] of Paragraph 13(1).

3. When it is determined that the customer falls under any of the categories listed in Paragraph 4 (10) through (12).

[2] After the Start of the Trip

We may cancel part of the travel contract even after the trip has begun in the following cases:

a. When the customer is unable to continue the trip due to illness, the absence of a necessary caregiver, or other reasons.

(b) When the customer fails to follow the Company’s instructions given by the tour escort or other personnel necessary for the safe and smooth conduct of the trip, or when the customer disrupts group discipline—such as by assaulting or threatening these personnel or other traveling companions—thereby hindering the safe and smooth conduct of the trip.

C. When it becomes impossible to continue the trip due to natural disasters, war, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances beyond our control.

2. If we cancel the travel contract pursuant to the provisions of [1] in this Section (2), the contractual relationship between us and the customer shall be terminated only with respect to the future. That is to say, the Company’s obligations regarding travel services already provided to the customer shall be deemed to have been validly fulfilled. Furthermore, in such cases, the Company shall refund to the customer the portion of the travel price corresponding to travel services not yet provided to the customer, after deducting any cancellation fees, penalties, or other expenses already paid or to be paid in connection with such travel services.
3. If we cancel the travel contract after the start of the trip pursuant to the provisions of subparagraphs (a) and © of paragraph (2)[1] of this section, we will, at the customer’s request and at the customer’s expense, arrange the travel services necessary for the customer to return to the point of departure.

4. When it is determined that the customer falls under any of paragraphs (10) through (12) of Section 4.

15. Refund of Travel Costs

In cases where the travel cost has been reduced pursuant to the provisions of Paragraph 11, or where the travel contract has been canceled pursuant to the provisions of Paragraphs 13 and 14, and an amount is due for refund to the customer, we will refund such amount to the customer within 7 days from the day following the cancellation in the case of a refund due to cancellation prior to the start of the trip, and within 30 days from the day following the travel end date specified in the written contract in the case of a refund due to a reduction or cancellation after the start of the trip.

16. Itinerary Management

To ensure that customers’ trips proceed safely and smoothly, the Company will perform the following services for customers. This provision does not apply if the Company has entered into a special contract with the customer that differs from this provision.

If it is determined that a customer may be unable to receive travel services during the trip, the Company will take the necessary measures to ensure that the customer receives the travel services in accordance with the travel contract. However, this excludes individual travel plans described in paragraph (6) of this section.

If, despite taking the measures described in paragraph (1)[1] of this section, we are compelled to change the travel itinerary, we will endeavor to ensure that the revised itinerary remains consistent with the original intent of the trip.

When traveling as part of a group from the start of the trip until its conclusion, customers must follow our instructions to ensure the safe and smooth conduct of the trip.

[Tours Accompanied by a Tour Leader]

On tours designated as “accompanied by a tour leader,” a tour leader will accompany the group throughout the entire itinerary and perform all or part of the duties listed in Section (1) of this article, as well as any other duties related to the tour that we deem necessary. As a general rule, the tour leader’s working hours are from 8:00 a.m. to 8:00 p.m.

[Tours Accompanied by a Local Tour Leader]

2. For tours designated as “Local Tour Guide Accompanied,” a local tour guide will, in principle, accompany you from your arrival at the travel destination until your departure. The scope of duties for the local tour guide shall be consistent with the duties of the tour guide described in paragraph (3) of this section.

[Local Representative Guidance Plan]

3. For tours designated as “Local Representative Guidance,” a tour escort will not accompany the group; however, the Company will arrange for a local representative to perform all or part of the duties listed in paragraph (1) of this section, as well as any other duties the Company deems necessary in connection with the trip. The contact information for this representative will be clearly indicated in the final itinerary and other confirmatory documents.

[Independent Travel Plan]

4. No tour escort will accompany you on the Independent Travel Plan. We will provide you with the necessary vouchers to receive travel services prior to departure; therefore, you are responsible for completing the procedures required to receive these services on your own.

17. Our Liability and Exemptions

In the performance of the travel contract, we shall be liable to compensate you for any damages caused by our intentional acts or negligence, or those of our travel agents. However, this applies only if we are notified within two years from the day following the occurrence of the damage.

For example, even if you suffer damages due to the reasons listed below, we cannot assume liability under this section (1). However, this shall not apply if the intentional act or negligence of the Company or its travel agent is proven.

[1] Natural disasters, wars, riots, or changes to the travel itinerary or cancellation of the trip resulting from such events

[2] Damage caused by accidents or fires involving transportation providers, lodging facilities, or similar entities

[3] Suspension of services by transportation providers, lodging facilities, or similar entities, or changes to the travel itinerary or cancellation of the trip resulting from such suspensions

[4] Changes to the travel itinerary or cancellation of the trip resulting from orders issued by government authorities

[5] Accidents occurring during free time

[6] Food poisoning

[7] Theft

[8] Delays, service suspensions, schedule changes, route changes, etc., by transportation providers, or changes to the travel itinerary or shortened stay at the destination resulting from these

3. Notwithstanding the provisions of paragraph (1) of this section, the Company shall compensate for damages to baggage arising under that paragraph only if the Company is notified within 14 days from the day following the occurrence of the damage, up to a maximum of 150,000 yen per customer (except in cases where the Company is guilty of willful misconduct or gross negligence).

18. Customer Liability

If the Company suffers damage due to the Customer’s willful misconduct or negligence, acts contrary to laws, regulations, or public order and morals, or the Customer’s failure to comply with the provisions of the Company’s Terms and Conditions, the Company shall seek compensation for such damage from the Customer.

When entering into a Package Tour Contract, the Customer must make every effort to understand the contents of the contract—including the Customer’s rights and obligations—by utilizing the information provided by the Company.

After the trip begins, in order to ensure the smooth provision of the travel services specified in the written contract, if the Customer becomes aware that travel services different from those specified in the written contract are being provided, the Customer must promptly notify the Company or the relevant travel service provider of this fact at the travel destination.

19. Special Compensation

Regardless of whether our liability arises under the provisions of Section 17, in accordance with the Special Compensation Provisions of our Travel Agency Terms and Conditions (Section on Package Tour Contracts), we will compensate the customer for certain damages sustained to their life, body, or luggage due to a sudden and accidental external incident occurring during their participation in the package tour. This compensation includes a death benefit of 15 million yen, a hospitalization allowance ranging from 20,000 yen to 200,000 yen depending on the number of days hospitalized, and an outpatient allowance of 10,000 to 50,000 yen, depending on the number of days of outpatient treatment. Compensation for damage to personal belongings is limited to 150,000 yen per traveler. However, the limit for any single item or pair of items covered by compensation is 100,000 yen.

If we become liable under Section 17(1), this compensation shall be applied toward all or part of the damages for which we are liable.

With regard to optional tours conducted for customers participating in our packaged tours and for which a separate fee is charged, such tours shall be treated as part of the main travel contract if they are conducted as part of the packaged tour organized by us.

However, with regard to days explicitly stated in the itinerary as days on which no travel services arranged by the Company will be provided, such days shall not be considered part of the participation in the packaged tour only if it is explicitly stated that no compensation will be paid for damages sustained by the customer on those days.

If the damage sustained by the customer while participating in a packaged tour is caused by the customer’s willful misconduct, intentional violation of laws and regulations, illness, etc., or is not included in the packaged tour—such as accidents occurring during free time while engaging in skydiving, mountain climbing, bobsledding, luge, hang gliding, or other similar dangerous activities—the Company will not pay the compensation and condolence money specified in this section (1). However, this shall not apply if the activity in question is included in the organized package tour itinerary.

20. Itinerary Guarantee

In the event of a material change to the contract details listed in the left column of the table below (excluding the changes listed in [1], [2], and [3] below), the Company shall pay the customer a change compensation amount calculated by multiplying the travel price by the rate listed in the right column of the same table within 30 days from the day following the end of the trip. However, this shall not apply if it is clear that the Company is liable for the change in question pursuant to the provisions of Paragraph 17 (1).

[1] The Company shall not pay change compensation in the event of changes due to the following causes. (However, the Company shall pay change compensation in the event of changes caused by a shortage of seats, rooms, or other facilities at transportation or lodging providers, etc., despite the provision of services.)

A. Natural disasters, including inclement weather that disrupts the travel itinerary

B. War

C. Riots

D. Orders from government authorities

E. Suspension of travel services by transportation or lodging providers, such as flight cancellations, service interruptions, or closures

F. Provision of transportation services that deviate from the original schedule, such as delays or changes to transportation schedules

G. Measures necessary to ensure the safety of the lives or bodies of travel participants

[2] Changes pertaining to the portion of the trip that was canceled when the travel contract was terminated pursuant to the provisions of Paragraphs 13 and 14

[3] Even if the order in which the travel services listed in the brochure are provided is changed, we will not pay change compensation if the customer was able to receive those travel services during the trip.

The amount of change compensation payable by the Company shall be limited to 15% of the travel price per customer per packaged tour. Furthermore, if the amount of change compensation payable per customer per packaged tour is less than 1,000 yen, the Company shall not pay change compensation.

If, after we have paid change compensation pursuant to the provisions of this paragraph (1), it becomes clear that we are liable for the change in question pursuant to the provisions of Paragraph 17 (1), the customer must return the change compensation pertaining to that change to us. In such a case, we will pay the remaining amount after offsetting the amount of damages we are required to pay pursuant to the provisions of that paragraph against the amount of change compensation the customer is required to return.

If you agree, we may provide goods or services of equal or greater value in lieu of paying the change compensation in cash.

Table of Change Compensation

	(%) Rate per traveler
Changes requiring payment of change compensation	Before departure	After departure
1. Change to the tour departure date or tour end date stated in the contract	1.5	3
2. Change to sightseeing destinations or tourist facilities (including restaurants) stated in the contract, or other travel purpose	1	2
3. Change to the class/ grade or equipment of the transportation stated in the contract (only when the total of the revised class/ equipment fares does not fall below the contracted class/ equipment fare)	1	2
4. Change to the type or company name of the transportation stated in the contract	1	2
5. Change to the departure airport or arrival airport within Japan stated in the contract to a different airport	1	2
6. Change to the type or name of the accommodation stated in the contract	1	2
7. Change to the room type, facilities, view, or other room conditions of the accommodation stated in the contract	1	2
8. Changes to the tour period described in the brochure among the changes listed in Items 1- 7	2.5	5

Notes:

1. ‘Before departure’ means the traveler is notified of the change by the day before the tour starts. ‘After

departure’ means notification is made on or after the day the tour starts.

2. If a final itinerary is issued, ‘contract document’ should be read as ‘final itinerary’.
3. Items 1-3: Multiple changes occurring in one night or one day are treated as one change.
4. Item 4: If the transport company is changed to one of a higher class or grade, it is treated as a change.
5. Item 4 applies only when the change involves a different airline/company.
6. For Item 8, the rates in Items 1-7 apply, with Item 8 taking precedence where applicable.

21. Travel Terms and Conditions for Customers Entering into Travel Contracts via a Telecommunications Contract

We may accept travel applications via “telephone, mail, fax, the Internet, or other means of communication” from card members (hereinafter referred to as “Members”) of credit card companies with which we have a partnership (hereinafter referred to as “Partner Companies”), subject to the condition that “payment for the travel fare is received without the Member’s signature on the prescribed form,” in accordance with the following items. (Hereinafter referred to as “Communication Contracts.”)

Communication Contracts shall also be governed by the “Section on Package Tour Contracts” of our “Travel Agency Terms and Conditions.”

The term “Card Usage Date” as used in this section refers to the date on which the Member and we are required to fulfill our obligations regarding payment or refund of travel costs, etc., under the travel contract.

When applying for a Correspondence Contract, the member must provide us with the “Name of the Package Tour,” “Departure Date,” “Member Number,” “Card Expiration Date,” and other relevant information regarding the application.

A travel contract under a Correspondence Contract is concluded when we issue a notice of acceptance of the application and such notice is received by the customer.

When entering into a contract via correspondence, if the member’s credit card is invalid or for other reasons we are unable to settle all or part of the obligations related to the travel costs in accordance with the cardholder terms and conditions of the partner company, we may refuse to conclude the travel contract.

We will accept payment of the travel costs in the amount specified in the contract document via the partner company’s card without the member’s signature on the prescribed form. In this case, the card transaction date shall be the date the travel contract is concluded.

When accepting travel applications via the Internet or other IT-related information and communication technologies, if we provide the information required to be included in the written itinerary, contract document, or confirmation document—which details the travel itinerary, the content of travel services, other travel conditions, and matters concerning our liability—using information and communication technology instead of delivering such documents, we will confirm that the required information has been recorded in a file on the member’s communication device.

If the member’s communication device does not have a file capable of recording the information specified in this Section (7), we will record the information in a file on a communication device used by our company and confirm that the member has viewed the information.

22. Handling of Personal Information

We will use the personal information provided by you for the following purposes: (1) to communicate with you; (2) to arrange and provide travel-related services, such as transportation and lodging; (3) to handle various travel-related procedures; ④ to ensure the safety management of the trip, ⑤ to process insurance procedures to cover expenses in the event of an accident under our liability under the travel contract, ⑥ to provide information on products, services, and promotional campaigns offered by us and our partner companies, as well as travel-related information, ⑦ to request your opinions and feedback after participating in the trip, ⑧ to request your participation in surveys, ⑨ to provide benefit services, and ⑩ to compile statistical data.

B. We will analyze information such as purchase history and web browsing history to provide information on products, services, and promotional campaigns from our company and our partner companies, as well as to display advertisements.

To achieve the purposes listed in items ②, ③, and ④ of Section 1 above, we may provide your name, address, phone number, credit card information, flight numbers, and other details to transportation and accommodation providers, souvenir shops, and the relevant credit card companies via paper documents or electronic data. In addition, we may provide credit card numbers and payment amounts to payment processing companies and credit card companies via electronic means or other methods for the purpose of settling travel charges. If you wish to opt out of having your personal information provided to souvenir shops, please notify the travel application desk listed in the relevant brochure at least 10 days prior to your departure. (Note: If the 10th day prior to departure falls on a Saturday, Sunday, or national holiday, please notify us by the previous business day.)

Our company and our group companies will jointly use the contact information—such as name, address, phone number, and email address—provided by customers from among the personal information you have provided, for the purpose of sending sales information and campaign announcements from each company. We will take responsibility for managing the personal information used jointly. For details regarding our policies on the handling of personal information and the names of our group companies, please refer to our website at “https://espritgolf.net/.”

You may request the disclosure, correction, deletion, or suspension of use of your personal data held by our company. Please refer to our website at “https://espritgolf.net” or contact us by phone at “0422-38-4822.”

• Personal Information Protection Officer / General Travel Business Manager: Masako Takei

Business Hours: Monday–Friday, 10:00 a.m.–7:00 p.m. (Closed on Saturdays, Sundays, national holidays, and during the year-end and New Year holidays)

23. Other Matters

You will be responsible for any expenses incurred when you request a tour escort or other staff to provide personal guidance or assist with shopping; expenses arising from your injury or illness; expenses related to the recovery of lost or forgotten luggage due to your negligence; and expenses incurred in arranging for you to travel separately from the group.

We may guide you to souvenir shops for your convenience, but any purchases made there are your sole responsibility.

Please note that, as a general rule, consumption tax and other applicable taxes will be charged if you order additional alcoholic beverages, meals, or other services at inns, hotels, or similar establishments.

Optional tours conducted by local travel agencies or similar entities are not covered by the itinerary guarantee.

In the event of an accident or other incident during the trip, please immediately notify the contact information provided in the final itinerary. If we determine that a customer requires assistance during the trip due to illness, injury, or other reasons, we may take necessary measures. In such cases, if the situation is not attributable to our company, the customer will be responsible for the costs incurred for these measures.

Please strictly adhere to the designated meeting times. We cannot accept any responsibility if you are unable to participate due to being late for the meeting time.

In the unlikely event that your return is delayed due to accidents, road conditions (including heavy snow), or other unavoidable circumstances, and you are forced to use a taxi or stay overnight, we will not be liable for any resulting claims. Furthermore, we will not provide compensation for any reduction in the duration of your stay at the destination.

Under no circumstances will we reschedule the trip.

The transportation of luggage is handled by the relevant carrier, and we act as an agent to arrange the transportation procedures on your behalf.

24. Terms and Conditions for Package Tours

Matters not specified in these Travel Conditions shall be governed by our Travel Agency Terms and Conditions (Section on Package Tour Contracts).

If you wish to obtain a copy of our Travel Agency Terms and Conditions, please request one from us. Our Travel Agency Terms and Conditions are also available on our website at “https://espritgolf.net”.

25. Effective Date of Travel Conditions

These Travel Conditions are effective as of April 1, 2023.