English Translation / Effective as of 1 April 2023
This English translation follows the same item structure as the Japanese Terms and Conditions for Overseas Custom-Designed Package Tours published by Esprit Golf, Inc. It is prepared for reference and communication with overseas customers and business partners.
Esprit Golf Overseas Custom-Designed Package Tour Terms and Conditions
These Terms and Conditions, together with the relevant brochure and proposal documents, constitute part of the document explaining transaction terms under Article 12-4 of the Travel Agency Act and part of the contract document under Article 12-5 of the same Act. Please be sure to review these Terms and Conditions before applying for a tour.
1. Custom-Designed Package Tour Contract
An “Custom-Designed Package Tour Contract” (hereinafter referred to as the “Contract”) means a travel contract under which the Company, at the request of the customer, prepares a travel plan setting forth the destination and itinerary of the tour, the details of transportation and other travel services to be provided to the customer, and the amount of the Tour Price payable by the customer to the Company, and implements the tour based on such plan.
The contents and conditions of the Travel Contract shall be governed by the Contract Document, these Terms and Conditions, the final itinerary document delivered before departure and referred to as the Final Itinerary, and the Custom-Designed Package Tour Contract section of the Company’s Travel Agency Terms and Conditions.
2. Application for the Contract
A customer who wishes to apply for a Contract concerning a travel plan provided by the Company shall complete the prescribed application form with the required information and submit it together with the application deposit separately specified by the Company. For operational reasons, the Company may request the customer to enter the required information on a dedicated document or screen.
Notwithstanding the preceding paragraph, a customer who wishes to enter into a Communication Contract must notify the Company of the membership number or credit card number.
When an application is made by a contract representative acting as the representative of travelers comprising a group, the Company shall deem that such contract representative has full authority to conclude and cancel the Contract and to conduct all other acts relating to the Contract.
The contract representative must submit a list of the group members to the Company by the date specified by the Company. The contract representative shall obtain the consent of each group member regarding the third-party provision described in Item 22.
The Company shall not be liable for any obligations or duties that the contract representative currently owes, or may in the future owe, to the group members.
If the contract representative does not accompany the group, after the commencement of the tour the Company shall regard the group member selected in advance by the contract representative as the contract representative.
Customers with health issues, customers using wheelchairs or other assistive devices, customers with physical or mental disabilities, customers with food or animal allergies, customers who are pregnant or may be pregnant, customers accompanied by an assistance dog for persons with disabilities, and any other customers requiring special consideration must notify the Company as early as possible by the date referred to in paragraph (4) above that special consideration will be required for participation. If such circumstances arise after the Travel Contract has been concluded, the customer must notify the Company immediately. The Company will provide further guidance, and the customer must specifically describe the measures required during the tour.
When the Company receives the notification described in the preceding paragraph, it will respond within a possible and reasonable scope. In doing so, the Company may ask the customer about their circumstances and required measures, or may ask the customer to provide such information in writing.
For the safe and smooth operation of the tour, the Company may require the customer to be accompanied by an assistant or companion, to submit a medical certificate, or to accept partial changes to the itinerary. If the Company is unable to arrange the measures requested by the customer, it may decline the application for the Travel Contract or cancel the Travel Contract. As a rule, any costs required for special measures taken by the Company for the customer shall be borne by the customer.
If the Company determines that, during the tour, the customer requires medical diagnosis or treatment due to illness, injury, or any other reason, the Company will take necessary measures. All expenses incurred in connection with such measures shall be borne by the customer.
3. Refusal to Conclude the Contract
The Company may refuse to conclude the Contract in any of the following cases:
When the customer is likely to cause inconvenience to other travelers or interfere with the smooth operation of group activities.
When the customer wishes to enter into a Communication Contract and all or part of the obligations relating to the Tour Price cannot be settled in accordance with the card membership terms of the affiliated company, for example because the customer’s credit card is invalid.
When it is found that the customer is a member of an organized crime group, a person related to an organized crime group, or any other anti-social force.
When the customer makes violent or unreasonable demands against the Company, uses threatening words or acts, or engages in violent conduct.
When the customer spreads rumors, uses fraudulent means or force, damages the Company’s reputation, or obstructs the Company’s business.
When there are operational reasons of the Company.
4. Time of Formation of the Contract
The Contract is formed when the Company accepts the conclusion of the Contract and receives the application deposit.
When the Company concludes a Contract with a contract representative, the Company may, by written special contract, accept the application without receiving an application deposit. In this case, the Contract is formed when the Company delivers such special contract document.
The application deposit shall be applied to the Tour Price, cancellation charges, and any other money payable by the customer to the Company. Notwithstanding paragraph (1), a Communication Contract is formed when, after receiving the customer’s application, the Company’s notice of acceptance reaches the customer.
5. Delivery of the Contract Document
After the Contract is formed, the Company shall promptly deliver to the customer a Contract Document stating the itinerary, the details of travel services, the Tour Price, other travel conditions, and matters concerning the Company’s liability.
When the Contract Document is delivered, the scope of travel services that the Company is obliged to arrange and manage under the Contract shall be as stated in the Contract Document referred to in paragraph (1).
6. Final Itinerary
If the Contract Document cannot state the finalized itinerary, the accommodation facilities to be used, and the names of transportation facilities necessary for display, the Contract Document shall list the scheduled accommodation facilities and the names of transportation facilities necessary for display. After delivery of the Contract Document, the Company shall deliver a Final Itinerary stating the confirmed status of such matters by the day before the Tour Commencement Date; provided, however, that if the application is made on or after the seventh day counting back from the day before the Tour Commencement Date, such delivery shall be made by the Tour Commencement Date.
In the case described in the preceding paragraph, if a customer asks about the status of arrangements before delivery of the Final Itinerary, the Company shall respond as promptly and appropriately as possible.
When the Final Itinerary is delivered, the scope of travel services that the Company is obliged to arrange and manage shall be specified by the contents of such Final Itinerary.
7. Timing of Payment of Tour Price and Changes to Tour Price
The amount of the Tour Price shall be stated in the proposal document for the Custom-Designed Package Tour. The Tour Price must be paid by the date specified by the Company before the tour departure date.
If the fares or charges of transportation facilities to be used, which are publicly announced and effective as of the reference date stated in the proposal document, are revised beyond the extent normally expected due to significant changes in economic conditions or other reasons, the Company may increase or decrease the Tour Price by the amount of the difference. If the Company increases the Tour Price, it shall notify the customer no later than the fifteenth day counting back from the day before the departure date. In such case, the customer may cancel the Contract before the Tour Commencement Date without paying the planning fee or cancellation charge. If the applicable fares or charges are reduced, the Company shall reduce the Tour Price by the amount of the difference.
When the Contract Document states that the Tour Price varies according to the number of users of transportation, accommodation or other facilities, and the number of users changes after formation of the Contract for reasons not attributable to the Company, the Company may change the amount of the Tour Price as stated in the Contract Document.
8. Changes to the Contract Contents
When the customer requests a change to the contents of the Contract, the Company shall respond to the customer’s request to the extent possible. In such case, the Company may change the Tour Price.
If natural disasters, war, civil unrest, suspension of travel services by transportation or accommodation facilities, orders of government or public offices, provision of transportation services not based on the original operating plan, or other reasons beyond the Company’s control occur, and it becomes unavoidable for the safe and smooth operation of the tour, the Company may change the itinerary, the contents of travel services, or other contents of the Travel Contract after promptly explaining in advance to the customer why the cause is beyond the Company’s control and the causal relationship between such cause and the change. In an emergency, however, when unavoidable, the Company shall explain the reasons after the change.
9. Substitution of the Customer
With the Company’s consent, the customer may transfer the contractual status to another person or change a group member. In such case, the Company will charge the fee prescribed by the Company for such substitution. If air tickets have already been issued, the Company may separately charge expenses relating to reissuance.
Notwithstanding paragraph (1), the Company may refuse the substitution if, for example, the transportation or accommodation facilities to be used do not accept the substitution of the customer.
10. Cancellation of the Travel Contract
(1) Cases where the customer is required to pay a planning fee or cancellation charge
① The customer may cancel the Travel Contract by paying the planning fee or cancellation charge stated in the proposal document (Appendix 1: Cancellation Charges below).
② Cancellation due to reasons such as loan procedures that are not attributable to the Company is also subject to the stated planning fee or cancellation charge.
③ If it becomes clear that the customer falls under any of Items 3(3), 3(4), or 3(5), the Company may cancel the Travel Contract. In such case, the planning fee or cancellation charge stated in the proposal document shall be charged.
(2) Cases where the customer is not required to pay a planning fee or cancellation charge
The customer may cancel the Contract before the Tour Commencement Date without paying the planning fee or cancellation charge in any of the following cases:
① When the contents of the Travel Contract have been changed; provided, however, that the change is limited to those listed in the left column of the table in Item 14 or other important changes.
② When the Tour Price has been increased pursuant to Item 7(2).
③ When natural disasters, war, civil unrest, suspension of travel services by transportation or accommodation facilities, orders of government or public offices, or other reasons occur, and it becomes impossible, or is highly likely to become impossible, to operate the tour safely and smoothly.
④ When the Company has not delivered the Final Itinerary to the customer by the specified date.
⑤ When, due to reasons attributable to the Company, it becomes impossible to operate the tour in accordance with the itinerary stated in the Contract Document.
⑥ After the commencement of the tour, when the customer becomes unable to receive a travel service stated in the Contract Document for reasons not attributable to the customer, or when the Company informs the customer of such inability. If the reason is not attributable to the Company, the Company shall refund to the customer the amount obtained by deducting from the portion of the Tour Price relating to the travel service that can no longer be received the amount of cancellation charges, penalties, and other expenses already paid or required to be paid for such travel service.
11. Tour Escort Services
At the customer’s request, the Company will, as a rule, provide tour escort services upon receipt of the tour escort service fee stated in the proposal document. In addition to the tour escort service fee, the Company will separately charge actual expenses necessary for the tour escort to accompany the customer, such as transportation and accommodation expenses.
Tour escort service fee (per tour escort per day): Domestic travel: JPY 30,000; Overseas travel: JPY 60,000.
As a rule, the tour escort’s working hours shall be from 8:00 a.m. to 8:00 p.m.
If no tour escort accompanies the tour, a local guide or local coordinator may perform duties necessary for the smooth operation of the tour.
If no tour escort accompanies the tour and there is no local guide or local coordinator, the customer may be required to complete the procedures necessary to receive travel services by themselves.
12. Liability of the Company
If the Company or its arrangement agent causes damage to the customer intentionally or negligently, the Company shall compensate such damage, provided that the Company is notified within two years from the day following the occurrence of the damage.
If the customer suffers damage due to reasons beyond the control of the Company or its arrangement agent, including but not limited to the examples below, the Company shall not be liable to compensate such damage except in the case described in paragraph (1).
① Natural disasters, war, civil unrest, or changes to the itinerary or cancellation of the tour arising from these events.
② Damage arising from accidents or fires at transportation or accommodation facilities.
③ Suspension of services by transportation or accommodation facilities, or changes to the itinerary or cancellation of the tour arising from such suspension.
④ Orders of government or public offices, or changes to the itinerary or cancellation of the tour arising from such orders.
⑤ Accidents during free time.
⑥ Food poisoning.
⑦ Theft.
⑧ Delays, suspension of service, schedule changes, route changes or similar events affecting transportation facilities, or changes to the itinerary or shortening of the stay at the destination arising from such events.
With respect to damage to baggage, the Company shall compensate such damage only when the Company is notified within 14 days for domestic travel or within 21 days for overseas travel, counting from the day following the occurrence of the damage. The amount of compensation shall be limited to JPY 150,000 per customer, except where the Company has acted intentionally or with gross negligence.
13. Special Compensation
If the customer suffers certain damage to their body, life, or baggage during participation in the tour due to a sudden, accidental, and external event, the Company shall pay compensation or solatium within the following amounts in accordance with the Special Compensation Provisions of the Company’s Travel Agency Terms and Conditions.
Death compensation: Overseas travel JPY 25,000,000; Domestic travel JPY 15,000,000.
Residual disability compensation: 3% to 100% of the death compensation amount according to the degree of disability.
Hospitalization solatium: Overseas travel JPY 40,000 to JPY 400,000; Domestic travel JPY 20,000 to JPY 200,000, depending on the number of days hospitalized.
Outpatient treatment solatium: Overseas travel JPY 20,000 to JPY 100,000; Domestic travel JPY 10,000 to JPY 50,000, depending on the number of outpatient treatment days.
Baggage damage compensation: Up to JPY 150,000 per customer; provided, however, that the maximum amount is JPY 100,000 per item or pair of insured articles.
If the itinerary provides for a day on which the customer receives no travel services arranged by the Company, and the Contract Document expressly states this and states that compensation and solatium will not be paid for damage to life, body, or baggage caused by an accident on such day, such day shall not be treated as “during participation in the tour.”
14. Itinerary Guarantee
If changes listed in the table below (Appendix 2: Change Compensation) are made to the itinerary, the Company shall pay change compensation in an amount calculated by multiplying the Tour Price by the rate specified in the table according to the nature of the change, in accordance with the Custom-Designed Package Tour Contract section of the Company’s Travel Agency Terms and Conditions. However, the total amount of change compensation payable for one Travel Contract shall be limited to 15% of the Tour Price. If the total amount of change compensation payable for one Travel Contract is less than JPY 1,000, no change compensation shall be paid.
15. Responsibilities of the Customer
If the Company suffers damage due to the customer’s intention or negligence, the customer must compensate the Company for such damage.
The customer must make use of information provided by the Company and endeavor to understand the rights and obligations of travelers and other contents of the Package Tour Contract stated in the Contract Document.
If, after the commencement of the tour, the customer recognizes that a travel service stated in the Contract Document differs from the stated content, the customer must promptly notify the tour escort, local guide, coordinator, travel service provider, and the Company at the travel destination.
If an accident or similar event occurs during the tour, the customer must immediately notify the contact separately provided or the Company. If circumstances prevent notification, the customer must notify the Company as soon as those circumstances cease to exist.
16. Passports and Visas
Customers are responsible for confirming whether their current passport is valid for the tour and for obtaining passports and visas before departure.
Depending on the destination country or region, a certain remaining validity period of the passport or a visa may be required. Please check the contents stated in the Contract Document.
17. Health Information
Please check health conditions at the destination on the Ministry of Health, Labour and Welfare Quarantine Infectious Disease Information website: https://www.forth.go.jp/
18. Overseas Safety Information
Depending on the destination country or region, overseas safety information or other information concerning travel to that country or region may be issued by the Ministry of Foreign Affairs or other authorities. When the customer applies for the tour, the Company will provide a document concerning overseas safety information.
Please also check the Ministry of Foreign Affairs Overseas Safety website: https://www.anzen.mofa.go.jp/.
Between conclusion of the Contract and departure, safety information may be issued for the relevant country or region. The Company will endeavor to inform customers of such information, but in case the Company is unable to do so due to circumstances, customers should check the Overseas Safety website themselves before departure.
The Company also recommends registration with the Ministry of Foreign Affairs “Tabi-Regi” system, which enables customers to receive the latest safety information for their destination and emergency contact emails by registering their itinerary, place of stay, and contact information: https://www.ezairyu.mofa.go.jp/tabireg/.
19. Cancellation of Tour When Safety Information Is Issued for the Destination
After the tour application, if safety information is issued for the destination of the tour, the Company may change or cancel the Travel Contract. If the Ministry of Foreign Affairs overseas safety information reaches Level 2, “Avoid non-essential travel,” or higher, the Company may, as a rule, cancel the tour. In such case, the Company will refund the full Tour Price. However, the Company may operate the tour if it determines that appropriate safety measures can be taken. If the customer cancels the tour in such case, the Company shall charge the prescribed planning fee or cancellation charge.
20. Shopping Guidance
For the convenience of customers, the Company may guide customers to souvenir shops during sightseeing or transfers. The Company takes due care in selecting such shops, but customers must make purchases at their own responsibility. The Company cannot assist with product exchanges or returns, so customers should be sure to check the goods and receive receipts to avoid problems.
If a tax refund is available, customers must keep the purchased items with them as hand baggage and complete the refund procedures at souvenir shops or airports at their own responsibility after confirming the procedure. Some goods are prohibited from being brought into Japan under the Washington Convention or Japanese laws and regulations, so customers should exercise due care when making purchases.
21. Enrollment in Domestic or Overseas Travel Insurance
During travel, illness or injury may result in substantial medical expenses, transportation expenses and other costs. In the event of an accident, it may be very difficult to claim damages from the party at fault or to recover compensation. To cover such risks, the Company recommends that customers enroll in sufficient domestic or overseas travel insurance at their own responsibility. Please contact the person in charge for information on domestic or overseas travel insurance.
22. Handling of Personal Information
When accepting travel applications, the Company obtains customers’ personal information concerning the items stated in the prescribed application form.
Customers may choose which items of personal information to provide to the Company. However, if all or part of the necessary personal information is not provided and the Company is unable to contact the customer or complete procedures necessary for arranging travel services and receiving such services, the Company may be unable to accept the customer’s application or request.
The acquired personal information will be handled by, or on behalf of, the Certified General Travel Services Manager or the personal information handling manager.
The Company will use the personal information obtained under the preceding item to contact customers and, within the scope necessary for arranging travel services for the travel applied for by the customer and for completing procedures for receiving such services, will provide such information by electronic means or other means to transportation and accommodation facilities, insurance companies, and arrangement agents stated in the brochure for the applied tour.
In addition, the Company may use the personal information obtained under the preceding item, as well as personal information such as website browsing history, purchase history, and behavior history when using applications provided by the Company, for the following purposes: (i) guidance regarding products, services, and campaigns of the Company and affiliated companies; (ii) requests for opinions and impressions after participation in the tour; (iii) questionnaire requests; (iv) provision of benefit services; and (v) creation of statistical materials.
The Company asks customers to provide personal information of a contact person during travel in preparation for illness, accident, or other events during the tour. Such personal information will be used when the Company determines that it is necessary to contact such person due to illness or other circumstances affecting the customer. The customer shall obtain the consent of such contact person before providing the person’s personal information to the Company.
In itinerary management duties such as tour escort services and airport transfer services, the Company may entrust all or part of operations involving the personal information obtained under paragraph (1) to a third party, including transfer overseas. In such case, the Company shall select the entrusted company based on its standards and entrust the personal information after entering into a confidentiality contract.
The Company may jointly use, with its group companies, the minimum scope of customer personal data held by the Company that is necessary for contacting customers, such as name, address, telephone number, or email address. Such group companies may use the information for their respective business guidance, simplification of customer applications, guidance concerning events, and shipment of purchased products. For requests for disclosure, correction, or deletion of customer personal data, and for other matters concerning the Company’s personal information handling policy, please refer to the Company website, https://espritgolf.net/, or inquire by telephone.
If certain optional items are not completed, services related to the omitted items may not be provided appropriately.
Personal Information Handling Manager / Certified General Travel Services Manager: Masako Takei.
Business hours: Monday to Friday, 10:00 a.m. to 7:00 p.m. Closed on Saturdays, Sundays, national holidays, and year-end/New Year holidays.
23. Application of Travel Agency Terms and Conditions
Matters not stated in these Terms and Conditions shall be governed by the Custom-Designed Package Tour Contract section of the Company’s Travel Agency Terms and Conditions.
24. Travel Conditions for Communication Contracts
The Company may enter into a Travel Contract (hereinafter referred to as a “Communication Contract”) upon application from customers by telephone, mail, facsimile, internet or other means of communication, on the condition that payment of the Tour Price, cancellation charges and other amounts is received from card members of credit card companies affiliated with the Company (hereinafter referred to as “Affiliated Companies”) without the member’s signature on a prescribed sales slip. Travel conditions for Communication Contracts shall also be governed by these Terms and Conditions; however, certain handling differs, and only the differences are described below.
In this Item, the “Card Use Date” means the date on which the customer or the Company is required to perform payment or refund obligations for the Tour Price and other amounts under the Travel Contract.
A Travel Contract by Communication Contract is formed when the Company’s notice of acceptance of conclusion of the Travel Contract reaches the customer.
The Company will receive payment of the Tour Price, cancellation charges and other amounts by the card of the Affiliated Company without the member’s signature on a prescribed sales slip. In such case, the Card Use Date for the Tour Price shall be the date on which the Company notifies the customer of the finalized contents of travel services. The Card Use Date for expenses to be borne by the customer due to changes to the Contract contents or cancellation of the Contract shall be the date on which the Company notifies the customer of the amount of such expenses. However, if the Company cancels the Travel Contract pursuant to Item 17, the customer must pay such expenses by the date and method specified by the Company.
If the customer’s credit card is invalid or becomes invalid and all or part of the Tour Price, cancellation charges or other amounts cannot be settled by the card of the Affiliated Company, the Company may refuse to conclude the Travel Contract or may cancel the Travel Contract.
25. Notification of Accidents and Similar Events
If an accident or similar event occurs during the tour, the customer must immediately notify the contact stated in the itinerary. If circumstances prevent notification, the customer must notify the contact as soon as those circumstances cease to exist.
26. Fuel Surcharges
Fuel surcharges are not included in the Tour Price. They may be required depending on the departure date, airline used, and other factors, and must be paid in Japanese yen together with the Tour Price. Details will be provided when the Travel Contract is concluded.
If, after formation of the Travel Contract, the airline increases the amount of the fuel surcharge, the Company will collect the shortfall additionally; if the amount is reduced, the Company will promptly refund the reduced amount.
If the customer cancels the Travel Contract because a fuel surcharge is collected, the prescribed cancellation charge and other charges shall apply. However, if the Company has not explained the transaction terms concerning the fuel surcharge or has not delivered necessary documents, the customer may cancel the Contract without paying the cancellation charge.
27. Airport Taxes and Similar Charges
Airport taxes and similar charges, including domestic airport facility charges, international tourist tax, and overseas airport taxes, are included in the Tour Price. Airport taxes and similar charges may be changed without notice or newly established.
28. Basis of Travel Conditions
These travel conditions are based on conditions as of 1 April 2023.
Appendix 1: Cancellation Charges
1. Cancellation Charges for Overseas Travel
| Category | Cancellation Charge |
|---|---|
| 1. Custom-Designed Package Tour Contract using aircraft upon departure from or return to Japan, and Custom-Designed Package Tour Contract whose departure and arrival points are outside Japan (excluding the Travel Contracts listed in Items 2 and 3 below). | |
| a. Cases other than those listed in b through d below, only where the Company has clearly stated the amount of the planning fee in the Contract Document. | Amount equivalent to the planning fee |
| b. Cancellation on or after the 30th day counting back from the day before the Tour Commencement Date, excluding cases listed in c and d. | 20% of the Tour Price |
| c. Cancellation on or after two days before the Tour Commencement Date, excluding cases listed in d. | 50% of the Tour Price |
| d. Cancellation after commencement of the tour or failure to participate without notice. | 100% of the Tour Price |
| 2. Custom-Designed Package Tour Contract using chartered aircraft. | |
| a. Cases other than those listed in b through e below, only where the Company has clearly stated the amount of the planning fee in the Contract Document. | Amount equivalent to the planning fee |
| b. Cancellation on or after the 90th day counting back from the day before the Tour Commencement Date, excluding cases listed in c through e. | 20% of the Tour Price |
| c. Cancellation on or after the 30th day counting back from the day before the Tour Commencement Date, excluding cases listed in d and e. | 50% of the Tour Price |
| d. Cancellation on or after the 20th day counting back from the day before the Tour Commencement Date, excluding cases listed in e. | 80% of the Tour Price |
| e. Cancellation on or after the 3rd day counting back from the day before the Tour Commencement Date, or failure to participate without notice. | 100% of the Tour Price |
| 3. Custom-Designed Package Tour Contract including a cruise itinerary of three or more nights, excluding the Travel Contract listed in Item 4 below. | |
| a. Cases other than those listed in b and c below, only where the Company has clearly stated the amount of the planning fee in the Contract Document. | Amount equivalent to the planning fee |
| b. Cancellation during the period obtained by replacing the Tour Commencement Date with the commencement date of the cruise included in the itinerary, which is the starting date for the cruise cancellation-charge collection period, excluding cases listed in c. | If nights on the cruise account for 50% or more of the nights in the itinerary, excluding nights on aircraft: a rate within one-half of the cancellation-charge rate applicable to the corresponding cruise cancellation-charge period. If nights on the cruise account for less than 50%: a rate within one-quarter of the applicable rate. |
| c. Cancellation after commencement of the tour or failure to participate without notice. | 100% of the Tour Price |
| 4. Custom-Designed Package Tour Contract using a ship upon departure from and return to Japan. | Subject to the cancellation-charge provisions applicable to the ship. |
Remarks
(1) The amount of the cancellation charge shall be clearly stated in the Contract Document.
(2) For the purposes of applying this table, “after commencement of the tour” means the time after “commencement of receiving the provision of services” as provided in Article 2, paragraph 3 of the Special Compensation Provisions.
Appendix 2: Change Compensation
| Change Requiring Payment of Change Compensation | Rate per Traveler (%) | Rate per Traveler (%) |
|---|---|---|
| Before Tour Starts | After Tour Starts | |
| 1. Change to the tour departure date or tour completion date stated in the Contract Document | 1.5 | 3.0 |
| 2. Change to an entrance sightseeing destination, tourist facility (including restaurants), or other tour destination stated in the Contract Document | 1.0 | 2.0 |
| 3. Change to a lower fare class or equipment category of transportation stated in the Contract Document (only when the total revised fare/equipment charge is lower than that specified in the Contract Document) | 1.0 | 2.0 |
| 4. Change to the type of transportation or carrier stated in the Contract Document | 1.0 | 2.0 |
| 5. Change between an airport located in the departure or arrival city within Japan and a different airport serving that city | 1.0 | 2.0 |
| 6. Change between a direct flight from Japan to outside Japan or from outside Japan to Japan and a connecting flight or transit flight | 1.0 | 2.0 |
| 7. Change to the type or name of accommodation stated in the Contract Document, excluding cases where the accommodation after the change is of a higher grade than that stated in the Contract Document | 1.0 | 2.0 |
| 8. Change to the room type, facilities, view, or other room conditions stated in the Contract Document | 1.0 | 2.0 |
| 9. Among the changes listed in the preceding items, a change to the tour title stated in the Contract Document | 2.5 | 5.0 |
Notes
- “Before Tour Starts” means cases where the customer is notified of the change by the day before the Tour Commencement Date. “After Tour Starts” means cases where the traveler is notified on or after the Tour Commencement Date.
- If a Final Itinerary has been delivered, this table shall be applied by reading “Contract Document” as “Final Itinerary.” If a change occurs between the contents of the Contract Document and the Final Itinerary, or between the contents of the Final Itinerary and the travel services actually provided, each shall be treated as one change.
- With respect to the changes listed in Item 3 or Item 4, if multiple changes occur for one boarding or one disembarkation, they shall be treated as one change.
4. The change listed in Item 4 shall not apply if the change is to transportation of a higher grade or better equipment.
5. The change listed in Item 7 shall not apply if the change is to accommodation of a higher grade.
6. The change listed in Item 9 shall be based on Items 1 through 8 and shall not apply independently of them.
7. Optional tours operated by local travel companies are not covered by itinerary guarantee.
Source reference: Esprit Golf, Inc., Japanese Terms and Conditions for Overseas Custom-Designed Package Tours, effective 1 April 2023, published on the Company website.