Chapter 1: General Provisions
(Scope of Application)
Article 1
- Travel Consultation Contracts entered into between the Company and travelers shall be governed by the provisions of these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.
- Notwithstanding the provisions of the preceding paragraph, if the Company enters into a special contract in writing that does not violate applicable laws and regulations and is not disadvantageous to the traveler, such special contract shall take precedence.
(Definition of Travel Consultation Contract)
Article 2
In these Terms and Conditions, the term “Travel Consultation Contract” refers to a contract under which the Company, in exchange for a travel consultation fee (hereinafter referred to as the “Consultation Fee”), undertakes to perform the following services at the request of the traveler:
(1) Advice necessary for the traveler to plan a trip
(2) Planning of the trip
(3) Estimation of expenses necessary for the trip
(4) Provision of information regarding travel destinations, transportation providers, lodging facilities, etc.
(5) Other advice and information necessary for the trip
(Conclusion of the Contract)
Article 3
- A traveler intending to enter into a Travel Consultation Contract with the Company must submit an application form to the Company with the prescribed information filled out.
- The Travel Consultation Contract shall be formed when the Company accepts the conclusion of the contract and receives the application form referred to in the preceding paragraph.
- Notwithstanding the provisions of the preceding two paragraphs, the Company may accept applications for a Travel Consultation Contract via telephone, mail, facsimile, or other means of communication without receiving a submitted application form. In such cases, the Travel Consultation Contract shall be formed when the Company accepts the conclusion of the contract.
- The Company may refuse to enter into a Travel Consultation Contract if there are operational reasons to do so, or if the content of the traveler’s consultation is contrary to public order and morals, or if there is a risk that it may violate laws and regulations in effect at the travel destination.
(Consultation Fees)
Article 4
When the Company performs the services listed in Article 2, the traveler must pay the Company the consultation fee specified by the Company by the deadline set by the Company.
(Our Liability)
Article 5
- If, in the course of performing the Travel Consultation Contract, we cause damage to the traveler through willful misconduct or negligence, we shall be liable to compensate for such damage. However, this applies only if we are notified within six months from the day following the occurrence of the damage.
- The Company does not guarantee that the transportation and lodging providers, etc., listed in the travel itinerary prepared by the Company can actually be arranged. Therefore, the Company shall not be liable if, due to reasons such as full capacity, a contract cannot be concluded with such transportation or lodging providers, etc., for the provision of transportation, lodging, or other travel-related services offered by those providers.
(Submission of Complaints)
Article 6
If a traveler and the Company are unable to resolve a complaint regarding travel services between themselves, the traveler may file a complaint with the association listed below to seek assistance in resolving the matter.
Details
Name: Japan Association of Travel Agents (JATA)
Address: 8F Nakaba Building, 3-22 Ichigaya Honcho, Shinjuku-ku, Tokyo
Phone: (03) 5261-5311