Section on Package Tour Contracts

Chapter 1: General Provisions

(Scope of Application)

Article 1

Contracts concerning package tours concluded between the Company and travelers (hereinafter referred to as “Package Tour Contracts”) shall be governed by the provisions of these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.
Notwithstanding the provisions of the preceding paragraph, if the Company enters into a special contract in writing that does not violate laws and regulations and is not to the traveler’s disadvantage, such special contract shall take precedence.

(Definitions of Terms)

Article 2

In these Terms and Conditions, “Package Tour” means a tour conducted by the Company pursuant to a travel plan prepared in advance for the purpose of recruiting travelers, in which the Company specifies the travel destination and itinerary, the details of the transportation or lodging services to be provided to travelers, and the amount of the travel fare to be paid by travelers to the Company.
In these Terms and Conditions, “Domestic Travel” refers solely to travel within Japan, and “Overseas Travel” refers to travel other than Domestic Travel.
In this section, “Correspondence Contract” means a packaged tour contract concluded by the Company with a card member of a credit card company (hereinafter referred to as the “Affiliated Company”) and in which the traveler agrees in advance that any claims or obligations the Company has against the traveler regarding travel costs, etc., under the packaged tour contract shall be settled in accordance with the affiliated company’s cardholder terms and conditions, as separately specified on or after the date such claims or obligations are due; and in which the travel costs, etc., under said packaged tour contract are to be paid in accordance with the methods specified in the latter part of Article 12, Paragraph 2, the second sentence of Article 16, Paragraph 1, and Article 19, Paragraph 2.
In this section, “Electronic Notice of Acceptance” means a notice of acceptance of an application for a contract that is transmitted via a telecommunications circuit connecting a computer, facsimile machine, telex, or telephone (hereinafter referred to as “computer, etc.”) used by the Company or a company selling the Company’s packaged tour on its behalf—among the methods utilizing information and communications technology—with a computer, etc., used by the traveler.
In these Terms and Conditions, “Card Usage Date” means the date on which the traveler or the Company is required to fulfill its obligation to pay or refund the travel fare and other amounts under the Package Tour Contract.

(Contents of the Travel Contract)

Article 3

Under the Package Tour Contract, the Company undertakes to make arrangements and manage the itinerary so that the traveler may receive transportation, lodging, and other travel-related services (hereinafter referred to as “Travel Services”) provided by transportation and lodging providers, etc., in accordance with the travel itinerary established by the Company.

(Arrangement Agents)

Article 4

In performing a Package Tour Contract, the Company may delegate all or part of the arrangements to other travel agencies, persons engaged in the business of making arrangements, or other auxiliaries, both within and outside Japan.

Chapter 2: Conclusion of the Contract

(Application for the Contract)

Article 5

A traveler intending to apply to the Company for a Package Tour Contract must complete the prescribed application form (hereinafter referred to as the “Application Form”) with the required information and submit it to the Company, together with an application fee in the amount separately specified by the Company.
Notwithstanding the provisions of the preceding paragraph, travelers wishing to apply to the Company for a correspondence contract must notify the Company of the name of the package tour for which they are applying, the travel start date, their membership number, and other required information (hereinafter referred to as “Membership Number, etc.” in the following article).
The application fee specified in Paragraph 1 shall be treated as a portion of the travel cost, cancellation fee, or penalty fee.
Travelers who require special accommodations when participating in a packaged tour must notify the Company of such needs at the time of contract application. In such cases, the Company will accommodate these needs to the extent possible.
The costs incurred by the Company for special measures taken for the traveler based on the notification in the preceding paragraph shall be borne by the traveler.

(Reservations by Telephone, etc.)

Article 6

The Company accepts reservations for packaged tour contracts via telephone, mail, facsimile, or other means of communication. In such cases, the contract is not concluded at the time of reservation; the traveler must, after the Company notifies the traveler of its acceptance of the reservation, submit the application form and the application fee to the Company or provide the membership number, etc., within the period specified by the Company, in accordance with the provisions of Paragraph 1 or Paragraph 2 of the preceding Article.
When an application form and application fee are submitted, or a membership number or other relevant information is provided, in accordance with the provisions of the preceding paragraph, the order of conclusion of the Package Tour Contract shall be determined by the order in which the reservation was accepted.
If a traveler fails to submit the application fee or provide a membership number or other relevant information within the period specified in Paragraph 1, the Company shall treat the reservation as having never been made.

(Refusal to Conclude a Contract)

Article 7

The Company may refuse to enter into a packaged tour contract in the following cases:

(a) When the traveler does not meet the conditions regarding gender, age, qualifications, skills, or other requirements for participants that the Company has specified in advance.

(b) When the number of applicants reaches the planned enrollment limit.

(d) When there are operational reasons on the part of the Company.

(e) When attempting to conclude a remote contract, and the traveler is unable to settle all or part of the debt related to the travel fare, etc., in accordance with the cardholder terms and conditions of the partner company—for example, because the traveler’s credit card is invalid.

(Time of Contract Formation)

Article 8

A packaged tour contract shall be concluded when the Company accepts the conclusion of the contract and receives the application fee specified in Article 5, Paragraph 1.
Notwithstanding the provisions of the preceding paragraph, a distance contract shall be concluded when the Company issues a notice of acceptance of the contract. However, if an electronic notice of acceptance is issued for such a contract, the contract shall be concluded when such notice reaches the traveler.

(Delivery of Contract Documents)

Article 9

The Company shall, promptly after the conclusion of the contract as provided in the preceding Article, deliver to the traveler a written document (hereinafter referred to as the “Contract Document”) setting forth the travel itinerary, the details of travel services, the travel price, other travel conditions, and matters concerning the Company’s liability.
The scope of travel services that the Company is obligated to arrange and manage under the Package Tour Contract shall be as set forth in the Contract Document referred to in the preceding paragraph.

(Confirmation Document)

Article 10

If the Contract Document referred to in paragraph (1) of the preceding Article cannot specify the finalized travel itinerary or the names of the carriers or lodging facilities, the Contract Document shall list, by name, the lodging facilities scheduled for use and the carriers deemed material for disclosure. Following the delivery of said Contract Document, the day before the travel start date (or, if the application for a packaged tour contract was made on or after the seventh day prior to the travel start date, the travel start date itself), by the date specified in said written contract, a document stating the details of these confirmations (hereinafter referred to as the “Confirmation Document”).
In the case described in the preceding paragraph, if a traveler wishes to confirm the status of arrangements, the Company shall respond promptly and appropriately, even before the Confirmation Document is delivered.
Upon delivery of the Confirmation Document referred to in Paragraph 1, the scope of travel services that the Company is obligated to arrange and manage pursuant to the provisions of Paragraph 2 of the preceding Article shall be specified as set forth in said Confirmation Document.

(Methods Utilizing Information and Communications Technology)

Article 11

With the traveler’s prior consent, when the Company intends to conclude a packaged tour contract, instead of delivering a written itinerary, a document detailing the contents of travel services, the travel price, other travel conditions, and matters concerning the Company’s liability, a contract document, or a Confirmation Document, the Company shall, by utilizing information and communications technology, submit the matters to be stated in such documents (hereinafter referred to as “Stated Matters” in this Article) via information and communications technology, the Company shall confirm that the Specified Information has been recorded in a file on the traveler’s communication device.
In the case described in the preceding paragraph, if the traveler’s communication device does not have a file available for recording the Specified Information, the Company shall record the Specified Information in a file on the Company’s communication device (limited to those used exclusively for that traveler) and confirm that the traveler has viewed the Specified Information.

(Travel Price)

Article 12

The traveler must pay the travel price in the amount specified in the written contract to the Company by the date specified in the written contract prior to the travel start date.
Upon conclusion of a telecommunications contract, the Company shall accept payment of the travel price in the amount specified in the written contract via a partner company’s credit card without requiring the traveler’s signature on the prescribed slip. Furthermore, the date of credit card use shall be deemed the date the travel contract is concluded.

Chapter 3: Contract Amendments

(Amendments to Contract Terms)

Article 13

The Company may, in the event of natural disasters, war, riots, suspension of travel services by transportation or lodging providers, orders from government authorities, the provision of transportation services that deviate from the original schedule, or other circumstances beyond our control, we may, when deemed unavoidable to ensure the safe and smooth execution of the trip, change the travel itinerary, the content of travel services, or other terms of the organized tour contract (hereinafter referred to as the “Contract Terms”). In such cases, we will promptly explain to the traveler in advance the reasons why the circumstances are beyond our control and the causal relationship between them and the changes. However, in cases of emergency where it is unavoidable, we will provide this explanation after the change has been made.

(Changes to the Travel Price)

Article 14

With regard to the fares and charges applicable to the transportation services used in conducting a packaged tour (hereinafter referred to as “Applicable Fares and Charges” in this Article), if, due to significant changes in economic conditions or other factors, the Applicable Fares and , the Company may increase or decrease the travel price within the scope of such increase or decrease.
When the Company increases the travel price pursuant to the provisions of the preceding paragraph, it shall notify the traveler of such increase no later than the 15th day prior to the travel start date, counting backward from the day before the travel start date.
If the applicable fares and charges specified in Paragraph 1 are reduced, the Company shall reduce the travel price by the amount of such reduction, in accordance with the provisions of that paragraph.
If there is a decrease or increase in the costs required to carry out the tour pursuant to the provisions of the preceding Article (including cancellation fees, penalty charges, and other costs already paid or to be paid for travel services not received due to the change in the contract terms) (excluding cases where the increase in costs is due to a shortage of seats, rooms, or other facilities at transportation or lodging providers, etc., despite such providers continuing to offer the relevant travel services), , the Company may adjust the travel price within the scope of such changes to the contract terms.
If the Company has specified in the written contract that the travel price varies depending on the number of participants using transportation or lodging providers, and if the number of participants changes after the conclusion of the packaged tour contract for reasons not attributable to the Company, the Company may adjust the travel price in accordance with the terms set forth in the written contract.

(Substitution of Travelers)

Article 15

A traveler who has entered into a packaged tour contract with the Company may, with the Company’s consent, transfer their contractual status to a third party.
If a traveler wishes to seek the Company’s consent as provided in the preceding paragraph, they must complete the Company’s prescribed form with the required information and submit it to the Company along with the prescribed handling fee.
The transfer of the contractual status referred to in Paragraph 1 shall take effect upon the Company’s consent; thereafter, the third party who has assumed the status under the travel contract shall succeed to all rights and obligations of the traveler under said packaged tour contract.

Chapter 4: Cancellation of the Contract

(Traveler’s Right to Cancel)

Article 16

A traveler may cancel a packaged tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Company. In the case of cancellation of a contract concluded via telecommunications, the Company will accept payment of the fee using a partner company’s credit card without requiring the traveler’s signature on the prescribed form.
Notwithstanding the provisions of the preceding paragraph, the traveler may cancel the packaged tour contract without paying a cancellation fee prior to the start of the tour in the following cases:

(a) When the terms of the contract are changed by the Company; provided, however, that this applies only when the change is one listed in the left column of Appendix 2 or is otherwise significant.

(b) When the tour price is increased pursuant to the provisions of Article 14, Paragraph 1.

© When natural disasters, wars, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances arise, rendering the safe and smooth execution of the trip impossible or highly likely to become impossible.

(d) When the Company fails to deliver the confirmation document to the traveler by the deadline specified in Article 10, Paragraph 1.

(e) When, due to reasons attributable to the Company, it becomes impossible to carry out the trip in accordance with the itinerary set forth in the written contract.

After the start of the trip, if the traveler is unable to receive the travel services specified in the written contract for reasons not attributable to the traveler, or if the Company notifies the traveler to that effect, the traveler may, notwithstanding the provisions of Paragraph 1, cancel the portion of the contract pertaining to the travel services that can no longer be received without paying a cancellation fee.
In the case described in the preceding paragraph, we shall refund to the traveler the portion of the travel price corresponding to the travel services that can no longer be received. However, if the circumstances described in the preceding paragraph are not attributable to us, we shall refund to the traveler the amount remaining after deducting from the aforementioned amount any fees, penalties, or other expenses already paid or to be paid in connection with the travel services in question.

(Our Right of Termination, etc. – Termination Prior to the Start of the Trip)

Article 17

The traveler may terminate a packaged tour contract prior to the start of the trip by explaining the reasons to us in the following cases:

(a) When it is determined that the traveler does not meet the conditions for participating travelers—such as gender, age, qualifications, skills, or other requirements—that we have explicitly stated in advance.

(b) When it is determined that the traveler is unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.

(d) When a traveler demands a burden regarding the terms of the contract that exceeds reasonable limits.

(e) When the number of travelers does not reach the minimum number of participants specified in the written contract.

(f) When there is a very high likelihood that the conditions necessary for the trip—such as the required snowfall for a ski trip—which were clearly specified at the time the contract was concluded, will not be met.

(g) When natural disasters, wars, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances beyond our control occur, and the safe and smooth execution of the trip in accordance with the itinerary specified in the written contract becomes impossible or is highly likely to become impossible.

(h) In cases where a telecommunications contract has been concluded, if the traveler’s credit card becomes invalid or the traveler is otherwise unable to settle all or part of the debt related to the travel fare, etc., in accordance with the cardholder terms and conditions of the affiliated company.

If the traveler fails to pay the travel fare by the date specified in the contract document referred to in Article 12, Paragraph 1, the traveler shall be deemed to have canceled the packaged tour contract on the day following that date. In such a case, the traveler must pay the Company a penalty equivalent to the handling fee specified in Paragraph 1 of the preceding Article.

3.　If the Company intends to cancel the Package Tour Contract for the reason listed in Paragraph 1, Item 5, it shall notify the traveler of the cancellation no later than the thirteenth day prior to the travel start date (or the third day prior for day trips) for domestic travel, and no later than the twenty-third day prior to the travel start date (or the thirty-third day prior for travel commencing during peak periods as specified in Appendix 1) for overseas travel.

(Our Right to Terminate—Termination After the Start of the Trip)

Article 18

In the cases listed below, we may terminate part of the packaged tour contract even after the trip has begun, provided we explain the reasons to the traveler.

(a) When the traveler is unable to continue the trip due to illness, the absence of a necessary caregiver, or other reasons.

(b) When the traveler disrupts the discipline of group activities—by violating the Company’s instructions given by the tour escort or others necessary for the safe and smooth conduct of the trip, or by committing acts of violence or intimidation against such persons or other traveling companions—thereby hindering the safe and smooth conduct of the trip.

© When natural disasters, wars, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances beyond our control arise, rendering it impossible to continue the trip.

If we cancel a packaged tour contract pursuant to the provisions of the preceding paragraph, the contractual relationship between us and the traveler shall be terminated only with respect to the future. In such cases, the Company’s obligations regarding travel services already provided to the traveler shall be deemed to have been validly fulfilled.
In the case described in the preceding paragraph, the Company shall refund to the traveler the portion of the travel price corresponding to travel services not yet provided to the traveler, after deducting from that amount any cancellation fees, penalty charges, or other expenses already paid or to be paid in connection with such travel services.

(Refund of Travel Costs)

Article 19

In cases where the travel cost has been reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or where a packaged tour contract has been rescinded pursuant to the provisions of the preceding three Articles, and an amount is due for refund to the traveler, the Company shall refund such amount to the traveler within 7 days from the day following the cancellation, in the case of a refund due to cancellation prior to the commencement of the trip; and within 30 days from the day following the travel end date specified in the written contract, in the case of a refund due to a reduction or cancellation after the commencement of the trip.
If the Company has entered into a telecommunications contract with the traveler, and an amount to be refunded to the traveler arises due to a reduction in the travel price pursuant to the provisions of Article 14, paragraphs 3 through 5, or due to the cancellation of the telecommunications contract pursuant to the provisions of the preceding three Articles, the Company shall refund such amount to the traveler in accordance with the card member terms and conditions of the affiliated company. In such cases, the Company shall notify the traveler of the amount to be refunded within seven days from the day following the cancellation for refunds resulting from cancellation prior to the start of the trip, and within thirty days from the day following the travel end date specified in the written contract for refunds resulting from a reduction in the travel price or cancellation after the start of the trip; the date on which such notification is provided to the traveler shall be deemed the card usage date.

(Arrangements for Return Travel Following Contract Cancellation)

Article 20

If the Company cancels a packaged tour contract after the start of the tour pursuant to the provisions of Article 18, Paragraph 1, Item 1 or Item 3, the Company shall, at the traveler’s request, arrange the travel services necessary for the traveler to return to the point of departure for the tour.
In the case described in the preceding paragraph, all expenses incurred for the return trip to the point of departure shall be borne by the traveler.

Chapter 5: Group Contracts

(Group Contracts)

Article 21

The Company shall apply the provisions of this chapter to the conclusion of a packaged tour contract applied for by multiple travelers traveling the same itinerary at the same time who have designated a responsible representative (hereinafter referred to as the “Contract Representative”).

(Contract Representative)

Article 22

1.　Unless otherwise agreed upon, the Company shall deem the Contract Representative to have full authority to act on behalf of the travelers comprising the organization or group (hereinafter referred to as “Members”) in concluding the Package Tour Contract, and all transactions regarding travel services for said organization or group shall be conducted with the Contract Representative.

2.　The Contract Representative must submit a list of Members to the Company by the date specified by the Company.

The Company shall bear no responsibility whatsoever for any debts or obligations that the Contract Representative currently owes or is expected to owe in the future to the Participants.
If the Contract Representative does not accompany the group, the Company shall, after the commencement of the trip, deem a Participant previously designated by the Contract Representative to be the Contract Representative.

Chapter 6: Itinerary Management

(Itinerary Management)

Article 23

The Company shall endeavor to ensure the safe and smooth conduct of the travelers’ trip and shall perform the following services for the travelers. However, this shall not apply if the Company has entered into a special contract with the travelers that differs from these provisions.

(a) When it is determined that there is a risk that travelers may be unable to receive travel services during the trip, the Company shall take the necessary measures to ensure that travel services are provided in accordance with the Package Tour Contract.

(b) If, despite taking the measures described in the preceding item, the Company is compelled to modify the terms of the contract, it shall arrange for alternative services. In such cases, if the travel itinerary is changed, the Company shall endeavor to ensure that the revised itinerary remains consistent with the original intent of the itinerary; if the content of the travel services is changed, the Company shall endeavor to ensure that the revised services are equivalent to the original services; and the Company shall otherwise strive to minimize any changes to the terms of the contract.

(Our Instructions)

Article 24

From the start of the trip until its conclusion, travelers must follow our instructions to ensure the safe and smooth conduct of the trip when traveling as a group.

(Duties of Tour Escorts, etc.)

Article 25

Depending on the nature of the tour, the Company may have a tour escort or other personnel accompany the group to perform all or part of the duties listed in each item of Article 23, as well as other duties the Company deems necessary in connection with the packaged tour in question.
The hours during which the tour escort or other personnel referred to in the preceding paragraph are engaged in the duties specified therein shall, in principle, be from 8:00 a.m. to 8:00 p.m.

(Protective Measures)

Article 26

If the Company determines that a traveler is in a condition requiring protection during the trip due to illness, injury, or other reasons, the Company may take necessary measures. In such cases, if the situation is not attributable to the Company, the costs incurred for such measures shall be borne by the traveler, and the traveler must pay such costs by the date and in the manner specified by the Company.

Chapter 7: Liability

(Liability of the Company)

Article 27

The Company shall be liable to compensate the traveler for any damage caused by the Company or by a party to whom the Company has outsourced arrangements pursuant to the provisions of Article 4 (hereinafter referred to as the “Arrangement Agent”) through willful misconduct or negligence in the performance of a packaged tour contract. However, this shall apply only if the Company is notified within two years from the day following the occurrence of the damage.
If a traveler suffers damage due to natural disasters, war, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other causes beyond the control of the Company or its Arrangement Agent, the Company shall not be liable for such damage, except as provided in the preceding paragraph.
Notwithstanding the provisions of Paragraph 1, with respect to damage to baggage, the Company shall compensate the traveler up to a maximum of 150,000 yen per traveler (except in cases where the Company is guilty of willful misconduct or gross negligence), provided that the Company is notified within 14 days from the day following the occurrence of the damage for domestic travel, and within 21 days for overseas travel.

(Special Compensation)

Article 28

Regardless of whether the Company’s liability arises under the provisions of paragraph (1) of the preceding Article, the Company shall pay compensation and condolence payments in predetermined amounts for certain damages sustained by travelers to their life, body, or luggage while participating in a packaged tour, as provided in the attached Special Compensation Regulations.
If the Company bears liability for the damages described in the preceding paragraph pursuant to the provisions of paragraph (1) of the preceding Article, the compensation payable by the Company under the preceding paragraph shall be deemed to be the damages payable by the Company, up to the limit of the amount of damages payable based on such liability.
In the cases specified in the preceding paragraph, the Company’s obligation to pay compensation under Paragraph 1 shall be reduced by an amount equivalent to the damages the Company is required to pay pursuant to Paragraph 1 of the preceding Article (including compensation deemed to be damages pursuant to the provisions of the preceding paragraph).
With respect to packaged tours conducted by the Company for travelers participating in the Company’s packaged tours, for which the Company collects separate travel fees, such tours shall be treated as part of the content of the primary packaged tour contract.

(Itinerary Guarantee)

Article 29

If a material change to the contract terms listed in the left column of Appendix 2 (excluding the changes listed in the following items; provided, however, that this exclusion does not apply to changes resulting from a shortage of seats, rooms, or other facilities at transportation or lodging providers, even though such providers have submitted the relevant travel services) , the Company shall pay compensation for the change in an amount equal to or greater than the travel price multiplied by the rate specified in the lower column of the same table within 30 days from the day following the end of the trip. However, this shall not apply if it is clear that the Company is liable for the change in question pursuant to the provisions of Article 27, Paragraph 1.

(a) Changes due to the following causes:

(i) Natural disasters

(ii) War

(iii) Riots

(d) Orders from government authorities

(e) Suspension of travel services by transportation or lodging providers, etc.

(f) Provision of transportation services not in accordance with the original itinerary

(g) Measures necessary to ensure the safety of the traveler’s life or body

(b) Changes pertaining to the portion of the package tour contract that has been canceled pursuant to the provisions of Articles 16 through 18

If a traveler wishes to seek the Company’s consent as set forth in the preceding paragraph, the traveler must complete the Company’s prescribed form with the required information and submit it to the Company along with the prescribed handling fee.
If, after the Company has paid change compensation pursuant to the provisions of Paragraph 1, it becomes clear that the Company is liable for said change under the provisions of Article 27, Paragraph 1, the traveler must return the change compensation pertaining to said change to the Company. In such a case, the Company shall pay the remaining amount after offsetting the amount of damages the Company is required to pay under the provisions of the same paragraph against the amount of change compensation the traveler is required to return.

(Traveler’s Liability)

Article 30

If the Company suffers damage due to the traveler’s willful act or negligence, the traveler must compensate the Company for such damage.
When entering into a packaged tour contract, the traveler must make every effort to understand the contents of the contract—including the traveler’s rights and obligations—by utilizing the information provided by the Company.
After the trip begins, in order to ensure the smooth receipt of the travel services specified in the written contract, if a traveler becomes aware that travel services different from those specified in the written contract are being provided, the traveler must promptly report this to the Company, the Company’s agent, or the relevant travel service provider at the travel destination.

Chapter 8: Compensation Business Guarantee Fund

(Compensation Business Guarantee Fund)

Article 31

The Company is a guarantee member of the Japan Association of Travel Agents (3-22 Ichigaya Honmura-cho, Shinjuku-ku, Tokyo).
Travelers or participants who have entered into a packaged tour contract with the Company may receive compensation from the compensation guarantee fund deposited by the Japan Association of Travel Agents referred to in the preceding paragraph, up to 70 million yen, for claims arising from such transactions.
As our company pays contributions to the Travel Service Guarantee Fund of the Japan Association of Travel Agents pursuant to the provisions of Article 22-10, Paragraph 1 of the Travel Agency Act, we have not deposited the business guarantee deposit required under Article 7, Paragraph 1 of the same Act.

(Submitting Complaints)

Article 32

If a traveler and the Company are unable to resolve a complaint regarding travel services between themselves, the traveler may file a request with the association listed below to seek assistance in resolving the matter.

Details

Name: Japan Association of Travel Agents (JATA)

Address: 8F Nakaba Building, 3-22 Ichigaya Honcho, Shinjuku-ku, Tokyo

Phone: (03) 5261-5311

Appendix 1: Cancellation Fees (Relating to Article 16, Paragraph 1)

Cancellation Charges for Domestic Package Tours

Category	Timing of Cancellation	Cancellation Charge
1. Group Package Tours (excluding those specified below)
A	Cancellation on or after the 20th day prior to the tour departure date (or the 10th day for one-day tours), excluding the cases listed below.	Up to 20% of the Tour Price
B	Cancellation on or after the 7th day prior to the tour departure date, excluding the cases listed below.	Up to 30% of the Tour Price
C	Cancellation made on the day before the tour departure date.	Up to 40% of the Tour Price
D	Cancellation made on the departure date before the tour begins (excluding the case below).	Up to 50% of the Tour Price
E	Cancellation after the tour has commenced, or failure to participate without prior notice (No-show).	Up to 100% of the Tour Price
2. Group Package Tours Using Chartered Vessels	Cancellation charges shall be governed by the cancellation policy applicable to the chartered vessel concerned.	As stipulated by the charter operator

Note The applicable cancellation charge will be specified in the Travel Contract Documents.

Cancellation Charges for Overseas Group Package Tours

Category Timing of Cancellation Cancellation Charge
1. Group Package Tours Using Scheduled Air Services (excluding tours listed below)
A During Peak Season, cancellation on or after the 40th day prior to departure Up to 10% of the Tour Price (excluding the cases below).
B Cancellation on or after the 30th day prior to departure (excluding the cases below). Up to 20% of the Tour Price
C Cancellation on or after the day before departure. Up to 50% of the Tour Price
D Cancellation after the tour has commenced, or failure to participate without prior Up to 100% of the Tour Price notice (No-show).
2. Group Package Tours Using Chartered Air Services
A	Cancellation on or after the 90th day prior to departure (excluding the cases below). Up to 20% of the Tour Price
B	Cancellation on or after the 30th day prior to departure (excluding the cases below). Up to 50% of the Tour Price
C	Cancellation on or after the 20th day prior to departure (excluding the cases below). Up to 80% of the Tour Price
D	Cancellation on or after the 3rd day prior to departure, or cancellation after commencement / No-show.	Up to 100% of the Tour Price
3. Group Package Tours Using Both Scheduled and Chartered Air Services	Cancellation charges shall be governed by the cancellation policy applicable to the relevant charter flight.	As stipulated by the charter operator

Note 1 ‘Peak Season’ refers to departures during Dec.20–J an.7, Apr.27–May.6, and J ul.20–Aug.31.

Note 2 The applicable cancellation charge will be specified in the Travel Contract Documents.

Appendix 2 – Compensation for Changes

(Related to Article 29, Paragraph 1)

Changes Eligible for Compensation	Before Departure (%)	After Departure (%)
(1) Change to the tour commencement date or completion date stated in the Travel Contract Documents	1.50%	3.00%
(2) Change to sightseeing destinations, facilities (including restaurants), or other tour itinerary	1.00%	2.00%
(3) Change to transportation or accommodation facilities, or related charges (provided the total charges remain within the contract amount)	1.00%	2.00%
(4) Change of the transportation company	1.00%	2.00%
(5) Change to transportation or accommodation facilities of a different grade	1.00%	2.00%
(6) Change to seat class or accommodation class	1.00%	2.00%
(7) Change to the type of accommodation facility	1.00%	2.00%
(8) Change to guest room type, facilities, view, or other room conditions	1.00%	2.00%
(9) Any change listed above involving wording in the brochure or Travel Contract Documents	2.50%	5.00%

Notes

1 ‘Before Departure’ means notification before the day preceding departure; ‘After Departure’ means notification on or after

the departure date.

2 If no Travel Contract Documents are issued, references to the brochure shall apply.

3 Multiple transportation/accommodation changes made together are treated as one change per overnight stay.

4 No compensation applies where a higher grade of transportation/accommodation is provided.

5 Changes to optional tours are treated as one change per option.

6 Compensation for changes is limited to the percentage shown above.