Section on Customized Package Tour Contracts

Chapter 1: General Provisions

(Scope of Application)

Article 1

Contracts concerning customized package tours concluded between the Company and travelers (hereinafter referred to as “Customized Package Tour Contracts”) shall be governed by the provisions of these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.
Notwithstanding the provisions of the preceding paragraph, if the Company enters into a special contract in writing that does not violate laws and regulations and is not disadvantageous to the traveler, such special contract shall take precedence.

(Definitions of Terms)

Article 2

Contracts concerning customized package tours concluded between the Company and travelers (hereinafter referred to as “Customized Package Tour Contracts”) shall be governed by these Terms and Conditions. Matters not provided for in these Terms and Conditions shall be governed by applicable laws and regulations or generally established customs.
In these Terms and Conditions, “domestic travel” refers solely to travel within Japan, and “overseas travel” refers to travel other than domestic travel.
In this section, “correspondence contract” means a customized package tour contract concluded by the Company with a cardmember of a credit card company with which the Company has a partnership (hereinafter referred to as the “partner company”) based on an application received via telephone, mail, facsimile, or other means of communication, and in which the traveler agrees in advance that any claims or obligations the Company has against the traveler regarding travel costs, etc., under the made-to-order package tour contract shall be settled in accordance with the cardmember terms and conditions of the partner company, as separately stipulated on or after the date on which such claims or obligations are due; and in which the traveler agrees to pay the travel costs, etc., under said made-to-order package tour contract by the methods specified in Article 12, Paragraph 2; the latter part of Article 16, Paragraph 1; and Article 19, Paragraph 2.
In this section, “Electronic Notice of Acceptance” means a notice of acceptance of an application for a contract that is transmitted via a telecommunications line connecting the computer, facsimile machine, telex, or telephone (hereinafter referred to as “computer, etc.”) used by the Company—among the methods utilizing information and communications technology—with the computer, etc. used by the traveler.
In these Terms and Conditions, “Card Usage Date” means the date on which the traveler or the Company is required to fulfill its obligation to pay or refund the travel fare and other amounts under the Customized Package Tour Contract.

(Contents of the Travel Contract)

Article 3

Under a Customized Package Tour Contract, the Company undertakes to make arrangements and manage the itinerary so that the traveler may receive transportation, lodging, and other travel-related services (hereinafter referred to as “Travel Services”) provided by transportation and lodging providers, etc., in accordance with the travel itinerary established by the Company.

(Arrangement Agents)

Article 4

In performing a Customized Package Tour Contract, the Company may have all or part of the arrangements carried out on its behalf by other travel agencies, persons engaged in the business of making arrangements, or other auxiliaries, whether within or outside Japan.

Chapter 2: Conclusion of the Contract

(Delivery of the Itinerary Document)

Article 5

When the Company receives a request from a traveler intending to apply for a Customized Package Tour Contract, the Company shall, unless prevented by operational circumstances, deliver a document (hereinafter referred to as the “Itinerary Document”) setting forth the details of the itinerary, the content of the travel services, the travel price, and other travel conditions, prepared in accordance with the content of said request.
The Company may specify, in the proposal document referred to in the preceding paragraph, the amount of the handling fee related to the itinerary (hereinafter referred to as the “Itinerary Fee”) as part of the breakdown of the travel cost.

(Application for Contract)

Article 6

A traveler who intends to apply to the Company for a custom-planned travel contract regarding the details of the plan described in the proposal document referred to in paragraph 1 of the preceding Article must complete the application form prescribed by the Company (hereinafter referred to as the “Application Form”) with the required information and submit it to the Company along with an application fee in the amount specified by the Company.
A traveler who intends to apply to the Company for a correspondence contract regarding the contents of the itinerary described in the itinerary document referred to in paragraph (1) of the preceding Article must, notwithstanding the provisions of the preceding paragraph, notify the Company of their membership number and other required information.
The application fee referred to in Paragraph 1 shall be treated as part of the travel cost (including the package fee, the amount of which is explicitly stated in the breakdown) or as part of the cancellation fee or penalty fee.
Travelers who require special consideration when participating in a custom-planned tour must notify the Company of such needs at the time of applying for the contract. In such cases, the Company will accommodate these needs to the extent possible.
The costs incurred by the Company for special measures taken for the traveler based on the request in the preceding paragraph shall be borne by the traveler.

(Refusal to Enter into a Contract)

Article 7

The Company may refuse to enter into a customized package tour contract in the following cases:

When there is a risk that the traveler will cause inconvenience to other travelers or hinder the smooth conduct of group activities.

2. When there are operational reasons on the part of the Company.

When attempting to conclude a remote contract, and the traveler is unable to settle all or part of the debt related to the travel fare, etc., in accordance with the cardholder terms and conditions of the affiliated company—for example, because the traveler’s credit card is invalid.

(Effective Date of the Contract)

Article 8

A Customized Package Tour Contract shall be formed when the Company accepts the conclusion of the contract and receives the application fee specified in Article 6, Paragraph 1.
Notwithstanding the provisions of the preceding paragraph, a Correspondence Contract shall be formed when the Company issues a notice stating its acceptance of the contract. However, if an electronic notice of acceptance is issued for such a contract, the contract shall be formed when such notice reaches the traveler.

(Delivery of the Contract Document)

Article 9

The Company shall, promptly after the conclusion of the contract as provided in the preceding Article, deliver to the traveler a written document (hereinafter referred to as the “Contract Document”) setting forth the travel itinerary, the details of travel services, the travel price, other travel conditions, and matters concerning the Company’s liability.
If the Company has clearly stated the amount of the package fee in the package plan document referred to in Article 5, Paragraph 1, the Company shall clearly state that amount in the Contract Document referred to in the preceding paragraph.
The scope of travel services that the Company is obligated to arrange and manage under a Customized Package Tour Contract shall be as set forth in the Contract Document referred to in Paragraph 1.

(Confirmation Document)

Article 10

If the contract document referred to in Paragraph 1 of the preceding Article cannot specify the finalized travel itinerary or the names of transportation or lodging providers, the contract document shall list, by name, the lodging providers scheduled for use and the transportation providers deemed essential to the travel plan. Following the delivery of said contract document, no later than the day specified in said contract document (or, if the application for a custom-planned travel contract was made on or after the seventh day prior to the day before the travel start date, no later than the travel start date), a document stating the finalized details (hereinafter referred to as the “Confirmation Document”)
In the case described in the preceding paragraph, if a traveler wishes to confirm the status of arrangements, the Company shall respond promptly and appropriately, even before the Confirmation Document is delivered.
Upon delivery of the Confirmation Document referred to in Paragraph 1, the scope of travel services that the Company is obligated to arrange and manage pursuant to Paragraph 3 of the preceding Article shall be specified as set forth in said Confirmation Document.

(Methods Utilizing Information and Communication Technology)

Article 11

With the traveler’s prior consent, the Company may provide, the itinerary to be provided to the traveler when concluding a custom-planned travel contract, a document setting forth the details of travel services, the travel price, other travel conditions, and matters concerning our liability, a contract document, or a confirmation document, we shall confirm that the matters to be set forth in such documents (hereinafter referred to as “specified matters” in this Article) have been recorded in a file on the traveler’s communication device.
In the case described in the preceding paragraph, if the traveler’s communication device does not have a file in which to record the Stated Items, we shall record the Stated Items in a file on a communication device used by us (limited to those used exclusively for that traveler) and confirm that the traveler has viewed the Stated Items.

(Travel Price)

Article 12

The traveler must pay the travel price in the amount specified in the written contract to the Company by the date specified in the written contract prior to the travel start date.
Upon conclusion of a telecommunications contract, the Company shall accept payment from the traveler via a partner company’s card using the prescribed payment slip. Furthermore, the card transaction date shall be deemed the date the travel contract is concluded.

Chapter 3: Amendment and Termination of the Contract

(Amendment of Contract Terms)

Article 13

The traveler may request that the Company amend the travel itinerary, the content of travel services, or other terms of the customized tour contract (hereinafter referred to as the “Contract Terms”). In such cases, the Company shall accommodate the traveler’s request to the extent possible.
The Company may amend the contract details in the event of natural disasters, war, riots, suspension of travel services by transportation or lodging providers, orders from government authorities, provision of transportation services not in accordance with the original schedule, or other circumstances beyond the Company’s control. In such cases, the Company shall promptly explain to the traveler in advance the reasons why the circumstances are beyond its control and the causal relationship between the circumstances and the contract amendment. However, in cases of emergency where it is unavoidable, we will provide this explanation after the change has been made.

(Changes to the Travel Price)

Article 14

If the applicable fares and charges (hereinafter referred to as “Applicable Fares and Charges” in this Article) for the transportation services used in conducting a custom-planned tour are, due to significant changes in economic conditions or other factors, significantly higher or lower than the Applicable Fares and Charges publicly announced as valid at the time specified in the tour plan document—which were clearly stated at the time of delivery— those publicly announced as valid at the time specified in the travel plan document, the Company may increase or decrease the travel cost within the scope of such increase or decrease.
If the Company increases the travel price pursuant to the provisions of the preceding paragraph, it shall notify the traveler of such increase no later than the fifteenth day prior to the travel start date, counting backward from the day before the travel start date.
If the applicable fares and charges specified in paragraph 1 are reduced, the Company shall reduce the travel price by the amount of such reduction, in accordance with the provisions of that paragraph.

4.　If a change to the contract terms pursuant to the provisions of the preceding Article results in a decrease or increase in the costs required to conduct the tour (including cancellation fees, penalty charges, and other costs already paid or to be paid for travel services not received due to such a change in contract terms), (except where the increase in costs is due to a shortage of seats, rooms, or other facilities at transportation or lodging providers, etc., despite such providers continuing to offer the relevant travel services), ), the Company may adjust the travel price within the scope of such changes to the contract terms.

If the Company has specified in the written contract that the travel price varies depending on the number of participants using transportation or lodging services, etc., and if the number of participants changes after the conclusion of the Customized Package Tour Contract for reasons not attributable to the Company, the Company may adjust the travel price in accordance with the terms set forth in the written contract.

(Substitution of Travelers)

Article 15

A traveler who has entered into a Customized Package Tour Contract with the Company may, with the Company’s consent, transfer their contractual status to a third party.
When seeking the Company’s consent as provided in the preceding paragraph, the traveler must complete the Company’s prescribed form with the required information and submit it to the Company along with the prescribed handling fee.
The transfer of the contractual status referred to in Paragraph 1 shall take effect upon the Company’s consent; thereafter, the third party who has assumed the status under the travel contract shall succeed to all rights and obligations of the traveler under said Customized Package Tour Contract.

Chapter 4: Termination of the Contract

(Traveler’s Right to Terminate)

Translated with DeepL.com (free version)

Article 16

A traveler may cancel a customized package tour contract at any time by paying the cancellation fee specified in Appendix 1 to the Company. In the case of cancellation of a contract concluded via telecommunications, the Company will accept payment of the cancellation fee using a partner company’s credit card without requiring the traveler’s signature on the prescribed form.
Notwithstanding the provisions of the preceding paragraph, the traveler may cancel the customized package tour contract without paying a cancellation fee prior to the start of the tour in the following cases:

(a) When the terms of the contract are changed by the Company; provided, however, that this applies only when the change is one listed in the left column of Appendix 2 or is otherwise significant.

(b) When the tour price is increased pursuant to the provisions of Article 14, Paragraph 1.

© When natural disasters, wars, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances arise, rendering the safe and smooth execution of the trip impossible or highly likely to become impossible.

(d) When the Company fails to deliver the confirmation document to the traveler by the deadline specified in Article 10, Paragraph 1.

(e) When, due to reasons attributable to the Company, it becomes impossible to carry out the tour in accordance with the itinerary set forth in the written contract.

After the tour has commenced, if the traveler is unable to receive the travel services specified in the written contract for reasons not attributable to the traveler, or if the Company notifies the traveler to that effect, the traveler may, notwithstanding the provisions of Paragraph 1, cancel the portion of the contract pertaining to the travel services that can no longer be received without paying a cancellation fee.
In the case described in the preceding paragraph, we shall refund to the traveler the portion of the travel price corresponding to the travel services that can no longer be received. However, if the circumstances described in the preceding paragraph are not attributable to us, we shall refund to the traveler the amount remaining after deducting from the aforementioned amount any cancellation fees, penalties, or other expenses already due for the relevant travel services.

(Our Right of Termination, etc. – Termination Prior to the Start of the Trip)

Article 17

In the cases listed below, we may terminate the Customized Package Tour Contract prior to the start of the trip after explaining the reasons to the traveler.

(a) When it is determined that the traveler is unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.

(b) When it is determined that the traveler is causing inconvenience to other travelers or is likely to hinder the smooth operation of the group tour.

(d) When there is a very high likelihood that the conditions necessary for the tour—such as the required amount of snowfall for a ski tour—which were clearly specified at the time the contract was concluded, will not be met.

(e) When natural disasters, wars, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances beyond our control occur, and it becomes impossible—or there is a very high likelihood that it will become impossible—to conduct the trip safely and smoothly according to the itinerary specified in the written contract.

(f) In cases where a telecommunications contract has been concluded, and the traveler becomes unable to settle all or part of the debt related to the travel fare, etc., in accordance with the cardholder terms and conditions of the affiliated company—such as when the traveler’s credit card becomes invalid.

If the traveler fails to pay the travel fare by the date specified in the written contract under Article 12, Paragraph 1, the traveler shall be deemed to have canceled the customized package tour contract on the day following that date. In such cases, the traveler must pay the Company a penalty equivalent to the cancellation fee specified in Paragraph 1 of the preceding Article.

(The Company’s Right of Termination—Termination After the Start of the Trip)

Article 18

The Company may, in the cases listed below, terminate part of the Customized Package Tour Contract even after the start of the trip, provided that the Company explains the reasons to the traveler.

(a) When the traveler is deemed unable to endure the trip due to illness, the absence of a necessary caregiver, or other reasons.

(b) When the traveler disrupts the discipline of group activities—such as by violating the Company’s instructions given by a tour escort or other personnel necessary for the safe and smooth conduct of the trip, or by committing acts of violence or intimidation against such personnel or other traveling companions—thereby hindering the safe and smooth conduct of the trip.

© When natural disasters, war, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other circumstances beyond our control occur, rendering the safe and smooth execution of the trip in accordance with the itinerary set forth in the written contract impossible, or when there is a very high likelihood that it will become impossible.

If the Company terminates a Customized Package Tour Contract pursuant to the provisions of the preceding paragraph, the contractual relationship between the Company and the traveler shall be terminated only with respect to the future. In such cases, the Company’s obligations regarding travel services already provided to the traveler shall be deemed to have been validly fulfilled.
In the case described in the preceding paragraph, the Company shall refund to the traveler the portion of the travel price corresponding to travel services the traveler has not yet received, after deducting from that amount any cancellation fees, penalties, or other expenses already paid or to be paid in connection with such travel services.

(Refund of Travel Costs)

Article 19

In cases where the travel cost has been reduced pursuant to the provisions of Article 14, paragraphs 3 through 5, or where a customized package tour contract has been rescinded pursuant to the provisions of the preceding three Articles, and an amount is due for refund to the traveler, the Company shall refund such amount to the traveler within seven days from the day following the cancellation, in the case of a refund due to cancellation prior to the commencement of the trip; and within thirty days from the day following the travel end date specified in the written contract, in the case of a refund due to a reduction in the travel price or cancellation after the commencement of the trip.
If the Company has entered into a telecommunications contract with the traveler, and an amount to be refunded to the traveler arises due to a reduction in the travel price pursuant to the provisions of Article 14, paragraphs 3 through 5, or due to the cancellation of the telecommunications contract pursuant to the provisions of the preceding three Articles, the Company shall refund such amount to the traveler in accordance with the card member terms and conditions of the affiliated company. In such cases, the Company shall notify the traveler of the amount to be refunded within seven days from the day following the cancellation, in the case of a refund due to cancellation prior to the start of the trip, and within thirty days from the day following the end of the trip as stated in the written contract, in the case of a refund due to a reduction in the travel price or cancellation after the start of the trip; the date on which such notification is made to the traveler shall be deemed the card usage date.
The provisions of the preceding two paragraphs shall not preclude the traveler or the Company from exercising the right to claim damages as provided for in Article 28 or Article 31, Paragraph 1.

(Arrangements for Return Travel Following Contract Cancellation)

Article 20

If the Company cancels a customized package tour contract after the start of the tour pursuant to the provisions of Article 18, Paragraph 1, Item 1 or Item 3, the Company shall, at the traveler’s request, undertake to arrange the travel services necessary for the traveler to return to the point of departure for the tour.
In the case described in the preceding paragraph, all expenses incurred for the return trip to the point of departure shall be borne by the traveler.

Chapter 5: Group Contracts

(Group Contracts)

Article 21

The Company shall apply the provisions of this chapter to the conclusion of a custom-planned travel contract applied for by multiple travelers traveling the same itinerary at the same time who have designated a responsible representative (hereinafter referred to as the “Contract Representative”).

(Contract Representative)

Article 22

Unless otherwise agreed upon, the Company shall deem the Contract Representative to have full authority to act on behalf of the travelers comprising the group (hereinafter referred to as “Group Members”) in concluding the Customized Package Tour Contract, and shall conduct transactions regarding travel services for said group, as well as the duties specified in Article 26, Paragraph 1, with said Contract Representative.
The Contract Representative must submit a list of Members to the Company or notify the Company of the number of Members by the date specified by the Company.
The Company shall bear no liability whatsoever for any debts or obligations that the Contract Representative currently owes or is expected to owe in the future to the Members.
If the Contract Representative does not accompany the group, the Company shall, after the commencement of the trip, deem a member previously designated by the Contract Representative to be the Contract Representative.

(Special Provisions Regarding Contract Formation)

Article 23

When concluding a Customized Package Tour Contract with the Contract Representative, the Company may, notwithstanding the provisions of Article 6, Paragraph 1, accept the conclusion of the Customized Package Tour Contract without receiving payment of the application deposit.
When concluding a customized package tour contract without receiving an application deposit pursuant to the provisions of the preceding paragraph, the Company shall provide the Contract Representative with a written document stating this fact, and the customized package tour contract shall be deemed concluded at the time the Company delivers said document.

Chapter 6: Itinerary Management

(Itinerary Management)

Article 24

The Company shall endeavor to ensure the safe and smooth conduct of the traveler’s trip and shall perform the following services for the traveler; provided, however, that this shall not apply if the Company has entered into a special contract with the traveler that differs from these provisions.

(a) When it is determined that there is a risk that the traveler will be unable to receive travel services during the trip, the Company shall take the necessary measures to ensure that the traveler receives the travel services in accordance with the Customized Package Tour Contract.

(b) If, despite taking the measures described in the preceding item, the Company is compelled to modify the terms of the contract, the Company shall arrange for substitute services. In such cases, if the travel itinerary is changed, the Company shall endeavor to ensure that the revised itinerary remains consistent with the intent of the original itinerary; if the content of the travel services is changed, the Company shall endeavor to ensure that the revised travel services are equivalent to the original travel services; and the Company shall otherwise strive to minimize any changes to the terms of the contract.

(Our Instructions)

Article 25

From the start of the trip until its conclusion, travelers must follow our instructions to ensure the safe and smooth conduct of the trip when traveling as a group.

(Duties of Tour Escorts, etc.)

Article 26

Depending on the nature of the tour, the Company may assign a tour escort or other personnel to accompany the group and perform all or part of the duties listed in each item of Article 24, as well as any other duties the Company deems necessary in connection with the customized package tour in question.
The working hours during which the tour escort or other personnel referred to in the preceding paragraph perform the duties specified therein shall, in principle, be from 8:00 a.m. to 8:00 p.m.

(Protective Measures)

Article 27

If the Company determines that a traveler is in a condition requiring protection during the trip due to illness, injury, or other reasons, the Company may take necessary measures. In such cases, if the situation is not attributable to the Company, the costs incurred for such measures shall be borne by the traveler, and the traveler must pay such costs by the date and in the manner specified by the Company.

Chapter 7: Liability

(Our Liability)

Article 28

In the performance of a Customized Package Tour Contract, if we or a party to whom we have outsourced arrangements pursuant to the provisions of Article 4 (hereinafter referred to as the “Arrangement Agent”) causes damage to a traveler through willful misconduct or negligence, we shall be liable to compensate for such damage. However, this shall apply only if notice is given to us within two years from the day following the occurrence of the damage.
If a traveler suffers damage due to natural disasters, war, riots, the suspension of travel services by transportation or lodging providers, orders from government authorities, or other causes beyond the control of the Company or its Arrangement Agent, the Company shall not be liable for such damage, except as provided in the preceding paragraph.
Notwithstanding the provisions of Paragraph 1, with respect to damage to baggage, the Company shall compensate the traveler up to a maximum of 150,000 yen per traveler (except in cases where the Company acted with intent or gross negligence), provided that the Company is notified within 14 days from the day following the occurrence of the damage for domestic travel, and within 21 days for overseas travel.

(Special Compensation)

Article 29

Regardless of whether the Company’s liability arises under the provisions of paragraph (1) of the preceding Article, the Company shall pay compensation and condolence payments in predetermined amounts for certain damages sustained by travelers to their life, body, or luggage while participating in a customized package tour, in accordance with the provisions of the attached Special Compensation Regulations.
If the Company bears liability for the damages referred to in the preceding paragraph pursuant to the provisions of Paragraph 1 of the preceding Article, the compensation payable by the Company under the preceding paragraph shall be deemed to be the damages payable by the Company, up to the limit of the amount of damages payable based on such liability.
In the case provided for in the preceding paragraph, the Company’s obligation to pay compensation under Paragraph 1 shall be reduced by an amount equivalent to the damages the Company is required to pay pursuant to Paragraph 1 of the preceding Article (including compensation deemed to be damages pursuant to the preceding paragraph).
With regard to packaged tours organized by the Company for travelers participating in a custom-planned tour, for which the Company collects separate travel fees, such tours shall be treated as part of the terms of the custom-planned tour contract.

(Itinerary Guarantee)

Article 30

In the event of a material change to the contract terms listed in the left column of Appendix 2, or a change as listed in the following items (excluding cases arising from a shortage of seats, rooms, or other facilities at transportation or lodging providers, even though such providers are providing the relevant travel services), the Company shall pay compensation for the change in an amount equal to or greater than the travel price multiplied by the rate specified in the right column of the same table within thirty days from the day following the end of the trip. However, this shall not apply if it is clear that the Company is liable for such changes pursuant to the provisions of Article 28, Paragraph 1.

(a) Changes due to the following causes:

(i) Natural disasters

(ii) War

(iii) Riots

(iv) Orders from government authorities

(v) Suspension of travel services by transportation or lodging providers, etc.

(vi) Provision of transportation services not in accordance with the original operating plan

(vii) Measures necessary to ensure the safety of the traveler’s life or body

(b) Changes pertaining to the portion of the Customized Package Tour Contract that was modified pursuant to the provisions of Article 13, Paragraph 1, and changes pertaining to the portion of the Customized Package Tour Contract that was canceled pursuant to the provisions of Articles 16 through 18

The amount of change compensation to be paid by the Company shall be limited to an amount equal to the travel price multiplied by a rate of 15% or more, as determined by the Company, per traveler per customized package tour. Furthermore, if the amount of change compensation payable per traveler per customized package tour is less than 1,000 yen, the Company shall not pay such change compensation.
If, after the Company has paid change compensation pursuant to the provisions of Paragraph 1, it becomes clear that the Company is liable for the change in question under the provisions of Article 28, Paragraph 1, the traveler shall pay the remaining balance after offsetting the change compensation pertaining to said change against the amount of damages the Company is entitled to receive and the amount of change compensation the traveler is required to return.

(Traveler’s Liability)

Article 31

If the Company suffers damage due to the traveler’s willful act or negligence, the traveler must compensate the Company for such damage.
When entering into a customized package tour contract, the traveler must make every effort to understand the contents of the contract—including the traveler’s rights and obligations—by utilizing the information provided by the Company.
After the trip begins, in order to ensure the smooth receipt of the travel services specified in the written contract, if a traveler becomes aware that travel services different from those specified in the written contract are being provided, the traveler must promptly report this to the Company, the Company’s travel arranger, or the relevant travel service provider at the travel destination.

Chapter 8: Compensation Business Guarantee Fund

(Compensation Business Guarantee Fund)

Article 32

The Company is a guarantee member of the Japan Association of Travel Agents (JATA) (8F Nakaba Building, 3-22 Ichigaya Honcho, Shinjuku-ku, Tokyo).
Travelers or members who have entered into an arranged travel contract with the Company may receive compensation of up to 100 million yen from the compensation guarantee fund deposited by the Japan Association of Travel Agents (JATA) referred to in the preceding paragraph, with respect to claims arising from the Company’s handling of the contract.
As the Company pays contributions to the Travel Service Guarantee Fund of the Japan Association of Travel Agents pursuant to the provisions of Article 22-10, Paragraph 1 of the Travel Agency Act, it has not deposited the business guarantee deposit required under Article 7, Paragraph 1 of the same Act.

(Submission of Complaints)

Article 33

If a traveler is unable to resolve a complaint regarding travel services provided by the Company through direct negotiation between the parties, the traveler may file a complaint with the association listed below to seek assistance in resolving the matter.

Details

Name: Japan Association of Travel Agents (JATA)

Address: 8F Nakaba Building, 3-22 Ichigaya Honcho, Shinjuku-ku, Tokyo

Phone: (03) 5261-5311

Appendix: Cancellation Fees (Related to Article 16, Paragraph 1)

1. Cancellation Fees for Domestic Travel

Category Cancellation Fee

Appendix – Cancellation Charges

(Related to Article 16, Paragraph 1)

Category	Timing of Cancellation	Cancellation Charge
(1) Package Tours (excluding those specified in Item (2) below)
A	In cases other than those listed below (only where the Planning Fee is separately stated in the Travel Contract Documents)	Amount equivalent to the Planning Fee
B	Cancellation made on or after the 20th day prior to the tour departure date (or the 10th day for one-day tours), excluding the cases listed below	Up to 20% of the Tour Price
C	Cancellation made on or after the 7th day prior to the tour departure date, excluding the cases listed below	Up to 30% of the Tour Price
D	Cancellation made one day prior to the tour departure date	Up to 40% of the Tour Price
E	Cancellation made on the departure date before the tour begins (excluding the case below)	Up to 50% of the Tour Price
F	Cancellation after the tour has commenced, or failure to participate without prior notice (No-show)	Up to 100% of the Tour Price
(2) Package Tours Using Chartered Vessels	Cancellation charges shall be governed by the cancellation policy applicable to the chartered vessel concerned.	As stipulated by the chartered vessel operator
Note	The applicable cancellation charge will be specified in the Travel Contract Documents.

Appendix – Cancellation Charges

Cancellation Charges for Overseas Package Tours

Category	Timing of Cancellation	Cancellation Charge
(1) Package Tours using Scheduled Air Services (excluding charter flights)
A	In cases other than those listed below (only where the Planning Fee is separately stated in the Travel Contract Documents).	Amount equivalent to the Planning Fee
B	Cancellation on or after the 30th day prior to the departure date.	Up to 20% of the Tour Price
C	Cancellation on or after the 3rd day prior to the departure date.	Up to 50% of the Tour Price
D	Cancellation after the tour has commenced, or failure to participate without prior notice (No-show).	Up to 100% of the Tour Price
(2) Package Tours using Chartered Air Services
A	In cases other than those listed below (only where the Planning Fee is separately stated in the Travel Contract Documents).	Amount equivalent to the Planning Fee
B	Cancellation on or after the 90th day prior to the departure date.	Up to 20% of the Tour Price
C	Cancellation on or after the 30th day prior to the departure date.	Up to 50% of the Tour Price
D	Cancellation on or after the 20th day prior to the departure date.	Up to 80% of the Tour Price
E	Cancellation on or after the 3rd day prior to the departure date, or cancellation after the tour has commenced / No-show.	Up to 100% of the Tour Price
(3) Package Tours using both Scheduled and Chartered Air Services	Cancellation charges shall be governed by the cancellation policy applicable to the chartered flight concerned.	As stipulated by the charter operator
Note	The applicable cancellation charge will be specified in the Travel Contract Documents.

Appendix 3 – Change Fees

		% per case
Changes Requiring Payment of a Change Fee		Before Departure (%)	After Departure (%)
1	Change of the tour commencement date or completion date stated in the Travel Contract Documents	1.5	3
2	Change of the sightseeing destination, facility, or other destination stated in the Travel Contract Documents (excluding changes listed below)	1	2
3	Change of transportation or accommodation facilities stated in the Travel Contract Documents, and related services (limited to changes where the total amount of charges remains within the amount stated in the Travel Contract Documents)	1	2
4	Change of the transportation company stated in the Travel Contract Documents	1	2
5	Change from transportation or accommodation facilities stated in the Travel Contract Documents to facilities of a different grade	1	2
6	Change of seat class or accommodation class within the transportation or lodging facilities stated in the Travel Contract Documents	1	2
7	Change of the type of accommodation facility stated in the Travel Contract Documents	1	2
8	Change of guest room type, facilities, view, or other room conditions stated in the Travel Contract Documents	1	2

Notes
1
2
3
4
5

‘Before Departure’ means the traveler notifies the company by the day before departure.
‘After Departure’ means notification on or after the departure date.
The above fees are charged per traveler for each change. They are in addition to any
applicable cancellation charges.
Multiple changes made at the same time to transportation/ accommodation are treated
as one change per overnight stay.
No change fee applies when the company changes the contract under Article 15.
Partial changes to optional tours are treated as one change per option.